EY
Business Consulting - Healthcare - Patient Access - Manager
At EY, we’re all in to shape your future with confidence. Today’s healthcare environment is undergoing rapid change and transformation, and our Health consulting practice helps clients across the healthcare industry transform operations to meet evolving demands. The opportunity As part of EY’s Health consulting practice, you will work with clients across the country to solve complex problems in today’s rapidly changing healthcare environment. We are seeking a motivated Manager focused on provider operations and patient access to manage client engagement teams, work with a wide variety of clients to deliver professional services, and manage business development activities on strategic and global priority accounts. Your Key Responsibilities You’ll spend most of your time teaming with our provider team, working with a broad spectrum of not-for-profit and for-profit healthcare clients (hospitals, healthcare systems, physician practices, academic medical centers) to assess and redesign clinical processes. You’ll work with clients in the following areas: Operational improvement Benchmarking and financial quantification Cost reduction/revenue enhancement Workflow redesign Patient access initiatives including template management, template optimization, and scheduling algorithms Skills And Attributes For Success
Effectively manage and motivate client engagement teams with diverse skills and backgrounds. Foster an innovative and inclusive team-oriented environment. Mentor junior consultants. Foster relationships with client personnel at appropriate levels. Consistently deliver quality client services. Manage risk, monitor progress, and keep stakeholders informed. Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks. Demonstrate in-depth technical capabilities and professional knowledge. To qualify for the role you must have
A bachelor’s degree and approximately 5 years of related work experience; or a master’s degree and approximately 4 years of related work experience Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above), in a consulting firm or in a management role within industry Experience with patient access and centralized contact centers Ability to lead patient access initiatives including clinician management, template management, template optimization, referral management, and scheduling algorithms. Experience designing and implementing template optimization and scheduling algorithms in ambulatory settings Experience with centralization of patient access functions, including contact center staffing models and technology for engagement channels Ability to read and interpret hospital financial statements and contracts, use complex financial models, map operational processes, and contribute to cost reduction planning and implementation in healthcare Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives Experience selling and delivering projects that cover the full life cycle of assessment, design and implementation Ability to develop revenue within existing healthcare clients and identify new prospects at the “C” level Ability to manage a team of staff/senior consulting professionals Ability to work collaboratively in a team environment (know when to lead and when to follow) Strong analytical and problem-solving skills, and excellent written and oral communication Ability to create work products using Microsoft Excel, Visio, and PowerPoint A willingness to travel to meet client needs; travel as required Ideally you’ll also have
A degree with emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH What We Look For We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in the healthcare industry. If you have a genuine passion for healthcare, this role is for you. What We Offer You EY will develop you with future-focused skills and equip you with world-class experiences. We offer a flexible environment and a diverse, inclusive culture of globally connected teams. Learn more. Comprehensive compensation and benefits package, including a base salary range and total rewards Hybrid work model (typical in-person collaboration 40-60% of the time) Flexible vacation policy and paid time off options EY focuses on high-ethical standards and integrity. We provide equal employment opportunities and reasonable accommodations for qualified individuals with disabilities, including veterans with disabilities. If you need assistance applying online or requesting accommodation, please contact EY’s Talent Shared Services Team. Seniority level
Mid-Senior level Employment type
Full-time Job function
Consulting, Information Technology, and Sales Industries Professional Services
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At EY, we’re all in to shape your future with confidence. Today’s healthcare environment is undergoing rapid change and transformation, and our Health consulting practice helps clients across the healthcare industry transform operations to meet evolving demands. The opportunity As part of EY’s Health consulting practice, you will work with clients across the country to solve complex problems in today’s rapidly changing healthcare environment. We are seeking a motivated Manager focused on provider operations and patient access to manage client engagement teams, work with a wide variety of clients to deliver professional services, and manage business development activities on strategic and global priority accounts. Your Key Responsibilities You’ll spend most of your time teaming with our provider team, working with a broad spectrum of not-for-profit and for-profit healthcare clients (hospitals, healthcare systems, physician practices, academic medical centers) to assess and redesign clinical processes. You’ll work with clients in the following areas: Operational improvement Benchmarking and financial quantification Cost reduction/revenue enhancement Workflow redesign Patient access initiatives including template management, template optimization, and scheduling algorithms Skills And Attributes For Success
Effectively manage and motivate client engagement teams with diverse skills and backgrounds. Foster an innovative and inclusive team-oriented environment. Mentor junior consultants. Foster relationships with client personnel at appropriate levels. Consistently deliver quality client services. Manage risk, monitor progress, and keep stakeholders informed. Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks. Demonstrate in-depth technical capabilities and professional knowledge. To qualify for the role you must have
A bachelor’s degree and approximately 5 years of related work experience; or a master’s degree and approximately 4 years of related work experience Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above), in a consulting firm or in a management role within industry Experience with patient access and centralized contact centers Ability to lead patient access initiatives including clinician management, template management, template optimization, referral management, and scheduling algorithms. Experience designing and implementing template optimization and scheduling algorithms in ambulatory settings Experience with centralization of patient access functions, including contact center staffing models and technology for engagement channels Ability to read and interpret hospital financial statements and contracts, use complex financial models, map operational processes, and contribute to cost reduction planning and implementation in healthcare Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives Experience selling and delivering projects that cover the full life cycle of assessment, design and implementation Ability to develop revenue within existing healthcare clients and identify new prospects at the “C” level Ability to manage a team of staff/senior consulting professionals Ability to work collaboratively in a team environment (know when to lead and when to follow) Strong analytical and problem-solving skills, and excellent written and oral communication Ability to create work products using Microsoft Excel, Visio, and PowerPoint A willingness to travel to meet client needs; travel as required Ideally you’ll also have
A degree with emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH What We Look For We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in the healthcare industry. If you have a genuine passion for healthcare, this role is for you. What We Offer You EY will develop you with future-focused skills and equip you with world-class experiences. We offer a flexible environment and a diverse, inclusive culture of globally connected teams. Learn more. Comprehensive compensation and benefits package, including a base salary range and total rewards Hybrid work model (typical in-person collaboration 40-60% of the time) Flexible vacation policy and paid time off options EY focuses on high-ethical standards and integrity. We provide equal employment opportunities and reasonable accommodations for qualified individuals with disabilities, including veterans with disabilities. If you need assistance applying online or requesting accommodation, please contact EY’s Talent Shared Services Team. Seniority level
Mid-Senior level Employment type
Full-time Job function
Consulting, Information Technology, and Sales Industries Professional Services
#J-18808-Ljbffr