NPAworldwide
Overview
Primary technical point of contact for SSD controller customers responsible for product discussions, debugging, issue resolution, and coordinating with internal teams. Responsibilities
Serve as the primary technical point of contact for SSD controller customers Support product discussions, debugging (FA), and technical issue resolution Manage Jira ticket flow and ensure timely closure and communication Collaborate closely with internal ASIC, firmware, and system engineers Track project timelines, issues, and status updates for assigned customers Participate in design reviews and offer feedback on schematic/PCB layout Help escalate and translate customer needs into product or firmware updates Qualifications
3+ years of experience in field applications or technical customer support in semiconductors Strong hands-on knowledge of SSD systems and firmware (SATA, PCIe, NVMe preferred) Skilled in system-level debugging and root-cause analysis Familiarity with schematic capture tools and PCB layout workflows Confident in Windows/Linux OS environments and PC system architecture Excellent communication and relationship management skills Preferably speaks Mandarin Why Is This a Great Opportunity
Serve as the primary technical point of contact for SSD controller customers Support product discussions, debugging (FA), and technical issue resolution Manage Jira ticket flow and ensure timely closure and communication Collaborate closely with internal ASIC, firmware, and system engineers Track project timelines, issues, and status updates for assigned customers Participate in design reviews and offer feedback on schematic/PCB layout Help escalate and translate customer needs into product or firmware updates Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Staffing and Recruiting
#J-18808-Ljbffr
Primary technical point of contact for SSD controller customers responsible for product discussions, debugging, issue resolution, and coordinating with internal teams. Responsibilities
Serve as the primary technical point of contact for SSD controller customers Support product discussions, debugging (FA), and technical issue resolution Manage Jira ticket flow and ensure timely closure and communication Collaborate closely with internal ASIC, firmware, and system engineers Track project timelines, issues, and status updates for assigned customers Participate in design reviews and offer feedback on schematic/PCB layout Help escalate and translate customer needs into product or firmware updates Qualifications
3+ years of experience in field applications or technical customer support in semiconductors Strong hands-on knowledge of SSD systems and firmware (SATA, PCIe, NVMe preferred) Skilled in system-level debugging and root-cause analysis Familiarity with schematic capture tools and PCB layout workflows Confident in Windows/Linux OS environments and PC system architecture Excellent communication and relationship management skills Preferably speaks Mandarin Why Is This a Great Opportunity
Serve as the primary technical point of contact for SSD controller customers Support product discussions, debugging (FA), and technical issue resolution Manage Jira ticket flow and ensure timely closure and communication Collaborate closely with internal ASIC, firmware, and system engineers Track project timelines, issues, and status updates for assigned customers Participate in design reviews and offer feedback on schematic/PCB layout Help escalate and translate customer needs into product or firmware updates Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Staffing and Recruiting
#J-18808-Ljbffr