Wonder
Overview
Base pay range: $80,000.00/yr - $92,000.00/yr
About Wonder: Everything’s on the menu at Wonder. The Wonder app is the premiere platform to feed every craving, all in one order. Our restaurant partners span Greek to Thai and include renowned chefs. We deliver made-to-order meals across the East Coast from Wonder locations, with new locations opening regularly.
About The Role As an Operations Leader at Wonder, you are accountable for running the four walls of your location. You will lead end-to-end execution across kitchen, service, fulfillment, and customer experience, ensuring your location operates at peak performance in every shift. Deliver consistent outcomes in quality, speed, team culture, and customer satisfaction, leveraging cross-functional collaboration. Master internal operations to keep your location running smoothly, consistently, and profitably.
Responsibilities
Own daily execution across all functions—kitchen, fulfillment, service, and customer experience
Optimize labor deployment and lead shift readiness to meet volume and throughput targets
Proactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement
Identify and resolve operational bottlenecks to maintain flow and consistency
Ensure full compliance with food safety, labor, and health standards
Maintain tools, equipment, and facilities to brand standards and escalate unresolved issues promptly
Lead and Manage Team Performance
Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
Set clear expectations and provide real-time feedback and hands-on coaching
Manage team performance by observing service, tracking KPIs, and escalating issues as needed
Partner with the Senior Operations Leader on hiring, training, and development
Drive Operational Excellence
Ensure flawless execution of brand standards across all brands and stations
Maintain operational readiness through shift checklists, opening/closing procedures, and handoffs
Execute new menu rollouts and updates with precision and clarity to the team
Support Business and Labor Performance
Execute against daily labor plans and food cost targets
Manage inventory levels, waste reduction, and labeling standards
Analyze shift-level data and recommend process changes to improve outcomes
Ensure compliance with federal and state labor laws
Grow the Business
Coach and develop team members daily to support talent promotion as the business expands
Train and certify team trainers for new store openings and onboarding
Mentor managers-in-training for potential transfers or leadership roles
Lead by example, modeling company values and reinforcing performance standards
Collaborate with leadership to align workload, projects, staffing, scheduling, and team development
Lead pilot programs and help shape best practices for company-wide rollout
Who You Are
2+ years of experience managing shift operations in food service, retail, hospitality, or similar
Confident leading teams in fast-paced, customer-facing environments
Track record of owning operational KPIs including labor deployment, order accuracy, and throughput
Experience coaching frontline employees with clarity, empathy, and consistency
Agile in live operations, able to prioritize and pivot while maintaining standards
Detail-oriented and quality-driven with knowledge of food safety and team safety protocols
Strong communicator and collaborator who brings others along with structure and positivity
Requirements
Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Handler Certification (or willingness to obtain)
This list reflects qualifications used for vetting (AEDT)
Role Details
Salary Range: $80,000 - $92,000 per year
Location: Home Location within 40 miles of Hoboken, NJ
Benefits
Medical, Dental, and Vision Insurance
100% employer-paid Life Insurance
401(k) retirement plan with employer match for HSA
Learning and development opportunities
Employee stock
Employee discount
Notes Note: Some benefits vary by state and depend on hours worked. An AEDT is used in applicant assessment. We retain personal information as described in our privacy policy. We do not discriminate based on protected classes and are committed to fair hiring practices. If you have a disability, please let us know how we can accommodate you during the interview process.
Additional We are not including external job postings or unrelated listings here. For updates on related roles and locations, refer to the site’s job board.
#J-18808-Ljbffr
About Wonder: Everything’s on the menu at Wonder. The Wonder app is the premiere platform to feed every craving, all in one order. Our restaurant partners span Greek to Thai and include renowned chefs. We deliver made-to-order meals across the East Coast from Wonder locations, with new locations opening regularly.
About The Role As an Operations Leader at Wonder, you are accountable for running the four walls of your location. You will lead end-to-end execution across kitchen, service, fulfillment, and customer experience, ensuring your location operates at peak performance in every shift. Deliver consistent outcomes in quality, speed, team culture, and customer satisfaction, leveraging cross-functional collaboration. Master internal operations to keep your location running smoothly, consistently, and profitably.
Responsibilities
Own daily execution across all functions—kitchen, fulfillment, service, and customer experience
Optimize labor deployment and lead shift readiness to meet volume and throughput targets
Proactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement
Identify and resolve operational bottlenecks to maintain flow and consistency
Ensure full compliance with food safety, labor, and health standards
Maintain tools, equipment, and facilities to brand standards and escalate unresolved issues promptly
Lead and Manage Team Performance
Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
Set clear expectations and provide real-time feedback and hands-on coaching
Manage team performance by observing service, tracking KPIs, and escalating issues as needed
Partner with the Senior Operations Leader on hiring, training, and development
Drive Operational Excellence
Ensure flawless execution of brand standards across all brands and stations
Maintain operational readiness through shift checklists, opening/closing procedures, and handoffs
Execute new menu rollouts and updates with precision and clarity to the team
Support Business and Labor Performance
Execute against daily labor plans and food cost targets
Manage inventory levels, waste reduction, and labeling standards
Analyze shift-level data and recommend process changes to improve outcomes
Ensure compliance with federal and state labor laws
Grow the Business
Coach and develop team members daily to support talent promotion as the business expands
Train and certify team trainers for new store openings and onboarding
Mentor managers-in-training for potential transfers or leadership roles
Lead by example, modeling company values and reinforcing performance standards
Collaborate with leadership to align workload, projects, staffing, scheduling, and team development
Lead pilot programs and help shape best practices for company-wide rollout
Who You Are
2+ years of experience managing shift operations in food service, retail, hospitality, or similar
Confident leading teams in fast-paced, customer-facing environments
Track record of owning operational KPIs including labor deployment, order accuracy, and throughput
Experience coaching frontline employees with clarity, empathy, and consistency
Agile in live operations, able to prioritize and pivot while maintaining standards
Detail-oriented and quality-driven with knowledge of food safety and team safety protocols
Strong communicator and collaborator who brings others along with structure and positivity
Requirements
Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Handler Certification (or willingness to obtain)
This list reflects qualifications used for vetting (AEDT)
Role Details
Salary Range: $80,000 - $92,000 per year
Location: Home Location within 40 miles of Hoboken, NJ
Benefits
Medical, Dental, and Vision Insurance
100% employer-paid Life Insurance
401(k) retirement plan with employer match for HSA
Learning and development opportunities
Employee stock
Employee discount
Notes Note: Some benefits vary by state and depend on hours worked. An AEDT is used in applicant assessment. We retain personal information as described in our privacy policy. We do not discriminate based on protected classes and are committed to fair hiring practices. If you have a disability, please let us know how we can accommodate you during the interview process.
Additional We are not including external job postings or unrelated listings here. For updates on related roles and locations, refer to the site’s job board.
#J-18808-Ljbffr