Wonder
Overview
Join to apply for the
Bench Senior Operations Leader
role at
Wonder . Base pay range: $88,500.00/yr - $102,000.00/yr This range is provided by Wonder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. About Wonder
Everything’s on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible. About the role
As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. You will lead a multifunctional team, manage cross-brand collaboration in a single facility, and own the local P&L like a true General Manager. You’ll navigate staffing decisions, vendor relations, manage employees and contract partners, drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation. Responsibilities
Lead Day-to-Day Operations with Excellence — oversee kitchen, service, and fulfillment channels (dine-in, pickup, delivery); optimize labor, throughput, and service execution; ensure compliance with labor, food safety, and safety standards; manage inventory, waste, and shelf life; forecast demand and adjust workflows; monitor customer feedback and operational trends; set and drive operational KPIs with internal and external contributors Manage Team and Partner Performance — hire, onboard, coach, schedule, and develop hourly employees and shift leaders; lead on-site workforce including contract partners; foster an on-brand, collaborative environment; address performance issues with coaching and tools; ensure compliance with labor laws Drive Business Results & Own the P&L — own location P&L; influence labor efficiency, food costs, and margins; track KPIs for guest experience, order accuracy, throughput, and financial performance; partner cross-functionally to identify cost-saving and revenue opportunities; build action plans from performance insights Grow the Business — develop talent pipelines; train and onboard for openings; mentor managers-in-training; model company values and performance standards; align staffing for future growth; contribute to innovation and best-practices rollout Manage Partnerships & Represent the Wonder Brand — serve as on-site point of contact for brand partners, vendors, and contracted operators; nurture local stakeholder relationships; ensure brand standards across kitchens; represent Wonder in local community and business interactions Role cover and location flexibility — as a Bench position, support multiple locations within a region until a home location is assigned Who You Are
Business operator with at least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, or eCommerce Experience in fast-growing, operationally complex environments (high-growth startups, multi-unit retail, on-demand services) Proven leadership with progressive growth and P&L ownership; strong KPI management and results orientation Proactive problem solver who thrives in fast-paced, ambiguous environments; comfortable managing hybrid workforces Cross-functional fluency across finance, HR, logistics, culinary, and partner organizations Obsessed with customer service, quality, accountability, and results Requirements
Must be 21 years old and legally authorized to work in the US Must be able to lift up to 50 pounds and stand for extended periods Must have open availability, including nights and weekends Food Handler Certification (or willingness to obtain) This role uses AEDT (Automated Employment Decision Tool) for vetting Role Details
Location: Home Location to be determined upon assignment, within 40 miles from Baltimore, MD Salary Range: $88,500.00 - $102,000.00 per year Benefits
Medical, Dental, and Vision Insurance 100% employer-paid Life Insurance 401(k) Retirement Plan with employer match for HSA Learning and Development opportunities Employee Stock Employee Discount Note
Note: Some benefits vary by state and depend on hours worked. Ethics & Inclusion
We are committed to fair hiring practices and do not discriminate based on protected characteristics. If you have a disability, let us know how we can accommodate your interview process.
#J-18808-Ljbffr
Join to apply for the
Bench Senior Operations Leader
role at
Wonder . Base pay range: $88,500.00/yr - $102,000.00/yr This range is provided by Wonder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. About Wonder
Everything’s on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible. About the role
As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. You will lead a multifunctional team, manage cross-brand collaboration in a single facility, and own the local P&L like a true General Manager. You’ll navigate staffing decisions, vendor relations, manage employees and contract partners, drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation. Responsibilities
Lead Day-to-Day Operations with Excellence — oversee kitchen, service, and fulfillment channels (dine-in, pickup, delivery); optimize labor, throughput, and service execution; ensure compliance with labor, food safety, and safety standards; manage inventory, waste, and shelf life; forecast demand and adjust workflows; monitor customer feedback and operational trends; set and drive operational KPIs with internal and external contributors Manage Team and Partner Performance — hire, onboard, coach, schedule, and develop hourly employees and shift leaders; lead on-site workforce including contract partners; foster an on-brand, collaborative environment; address performance issues with coaching and tools; ensure compliance with labor laws Drive Business Results & Own the P&L — own location P&L; influence labor efficiency, food costs, and margins; track KPIs for guest experience, order accuracy, throughput, and financial performance; partner cross-functionally to identify cost-saving and revenue opportunities; build action plans from performance insights Grow the Business — develop talent pipelines; train and onboard for openings; mentor managers-in-training; model company values and performance standards; align staffing for future growth; contribute to innovation and best-practices rollout Manage Partnerships & Represent the Wonder Brand — serve as on-site point of contact for brand partners, vendors, and contracted operators; nurture local stakeholder relationships; ensure brand standards across kitchens; represent Wonder in local community and business interactions Role cover and location flexibility — as a Bench position, support multiple locations within a region until a home location is assigned Who You Are
Business operator with at least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, or eCommerce Experience in fast-growing, operationally complex environments (high-growth startups, multi-unit retail, on-demand services) Proven leadership with progressive growth and P&L ownership; strong KPI management and results orientation Proactive problem solver who thrives in fast-paced, ambiguous environments; comfortable managing hybrid workforces Cross-functional fluency across finance, HR, logistics, culinary, and partner organizations Obsessed with customer service, quality, accountability, and results Requirements
Must be 21 years old and legally authorized to work in the US Must be able to lift up to 50 pounds and stand for extended periods Must have open availability, including nights and weekends Food Handler Certification (or willingness to obtain) This role uses AEDT (Automated Employment Decision Tool) for vetting Role Details
Location: Home Location to be determined upon assignment, within 40 miles from Baltimore, MD Salary Range: $88,500.00 - $102,000.00 per year Benefits
Medical, Dental, and Vision Insurance 100% employer-paid Life Insurance 401(k) Retirement Plan with employer match for HSA Learning and Development opportunities Employee Stock Employee Discount Note
Note: Some benefits vary by state and depend on hours worked. Ethics & Inclusion
We are committed to fair hiring practices and do not discriminate based on protected characteristics. If you have a disability, let us know how we can accommodate your interview process.
#J-18808-Ljbffr