salesforce.com, inc.
Planning & Operations, Senior Manager
salesforce.com, inc., San Francisco, California, United States, 94199
Overview
We are seeking a
Planning & Operations, Senior Manager
to lead high-impact, cross-functional initiatives across the Customer Success organization. You will be responsible for developing and managing detailed project plans, facilitating decision-making, and executing strategic initiatives that accelerate performance, transformation, and customer value. Success in this role requires a strong balance of strategic thinking, analytical rigor, storytelling and the ability to influence stakeholders across all levels of the organization. Key Responsibilities
Own and drive certain high-priority transformational initiatives that arise from the leadership team while consistently balancing various priorities. Develop the strategy and plan on key initiatives, partnering with executive leadership and cross-functional teams. This may include projects tied to the organizational vision, go-to-market strategies, incentive strategies, specific transformational initiatives, or broader transformation across the Customer Success organization. Create actionable project plans and hold regular meetings with key stakeholders to drive and track execution of key initiatives. Craft, communicate, and socialize the fiscal year strategy, plan and performance of the organization (ensuring alignment with the company's vision and goals), including storytelling to various levels of the organization. Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs on business performance. Translate data into meaningful narratives that drive action across the organization. Develop compelling recommendations and communicate them effectively to stakeholders and leaders across the company, including influencing key stakeholders and driving decision-making. Develop and deliver presentations to senior executives and various levels within their teams. Create executive-level presentations in PowerPoint to clearly communicate an idea, recommendation, or decision. Collaborate with cross-functional teams and stakeholders at all levels to develop business solutions, as well as laying out next steps for execution. This will include building and maintaining relationships across the organization in order to get the information and help you need along the way. Qualifications & Experience
8+ years in management consulting, corporate strategy, corporate planning or business transformation at a high-growth technology company. Proven ability to lead complex, cross-functional strategic initiatives that deliver measurable impact. Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers. Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization, including executive-level. High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams. Strategic and creative thinker who has demonstrated the ability to see the big picture and connect the dots as well as the ability to deep-dive into the details. A problem solver able to quickly pick up on business challenges and design effective solutions. Proven track record of successfully developing and executing strategic initiatives that drive business growth and customer value. Strong business acumen with the ability to analyze market trends and competitive landscape, leveraging insights to inform strategic decisions. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously, delivering high-quality results within established timelines. Self-motivated, proactive, and results-driven mindset with a focus on continuous improvement and innovation. Equal Opportunity & Accommodations
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement: Salesforce is an equal opportunity employer and committs to equal opportunity in recruitment, hiring, and promotion decisions based on merit. For more details, know your rights: workplace discrimination is illegal. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off, medical/dental/vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchase program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
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We are seeking a
Planning & Operations, Senior Manager
to lead high-impact, cross-functional initiatives across the Customer Success organization. You will be responsible for developing and managing detailed project plans, facilitating decision-making, and executing strategic initiatives that accelerate performance, transformation, and customer value. Success in this role requires a strong balance of strategic thinking, analytical rigor, storytelling and the ability to influence stakeholders across all levels of the organization. Key Responsibilities
Own and drive certain high-priority transformational initiatives that arise from the leadership team while consistently balancing various priorities. Develop the strategy and plan on key initiatives, partnering with executive leadership and cross-functional teams. This may include projects tied to the organizational vision, go-to-market strategies, incentive strategies, specific transformational initiatives, or broader transformation across the Customer Success organization. Create actionable project plans and hold regular meetings with key stakeholders to drive and track execution of key initiatives. Craft, communicate, and socialize the fiscal year strategy, plan and performance of the organization (ensuring alignment with the company's vision and goals), including storytelling to various levels of the organization. Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs on business performance. Translate data into meaningful narratives that drive action across the organization. Develop compelling recommendations and communicate them effectively to stakeholders and leaders across the company, including influencing key stakeholders and driving decision-making. Develop and deliver presentations to senior executives and various levels within their teams. Create executive-level presentations in PowerPoint to clearly communicate an idea, recommendation, or decision. Collaborate with cross-functional teams and stakeholders at all levels to develop business solutions, as well as laying out next steps for execution. This will include building and maintaining relationships across the organization in order to get the information and help you need along the way. Qualifications & Experience
8+ years in management consulting, corporate strategy, corporate planning or business transformation at a high-growth technology company. Proven ability to lead complex, cross-functional strategic initiatives that deliver measurable impact. Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers. Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization, including executive-level. High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams. Strategic and creative thinker who has demonstrated the ability to see the big picture and connect the dots as well as the ability to deep-dive into the details. A problem solver able to quickly pick up on business challenges and design effective solutions. Proven track record of successfully developing and executing strategic initiatives that drive business growth and customer value. Strong business acumen with the ability to analyze market trends and competitive landscape, leveraging insights to inform strategic decisions. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously, delivering high-quality results within established timelines. Self-motivated, proactive, and results-driven mindset with a focus on continuous improvement and innovation. Equal Opportunity & Accommodations
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement: Salesforce is an equal opportunity employer and committs to equal opportunity in recruitment, hiring, and promotion decisions based on merit. For more details, know your rights: workplace discrimination is illegal. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off, medical/dental/vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchase program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
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