International Executive Service Corps
Program Manager – ServiceNow Integration
International Executive Service Corps, Chicago, Illinois, United States, 60290
Program Manager - ServiceNow Integration
Job Level:
W2T Consultant Job Location:
Hybrid/Travel Travel Expectations:
Up to 10% on average Job Classification:
Temporary (W2T) Join Centric Consulting – A Culture You’ll Love Centric Consulting has cultivated a unique approach to business built on three fundamental principles: enjoy the people you work with, have fun, and do great work. These principles define our consulting model and contribute to a vibrant culture built on collaboration and lifelong relationships. We are seeking an experienced Program Manager to lead the integration of multiple ServiceNow instances into a unified enterprise platform. The Program Manager will oversee the full lifecycle of the integration effort—planning, governance, execution, and delivery—while ensuring alignment with business needs and IT service management best practices. This role requires strong program management expertise, a background in enterprise ITSM/ITIL processes, and proven experience managing large-scale ServiceNow initiatives. In this role, you will: End-to-End Program Leadership: Build and lead a “team of teams,” facilitating cross-functional collaboration and accelerating decision-making across diverse stakeholder groups. Integrated Roadmap Execution: Develop and deliver a comprehensive program roadmap—from Day 1 readiness through long-term operations—aligning milestones, dependencies, and outcomes. Design Governance: Define and enforce design principles and guardrails that minimize complexity, safeguard user experience, and ensure compliance with enterprise standards. Risk & Issue Management: Proactively identify and manage risks, issues, and action items to maintain program momentum and visibility across all organizational levels. Executive-Level Communication: Provide clear, concise updates on program status, risks, dependencies, and mitigation strategies. Act swiftly to remove blockers and resolve escalations. Operational Excellence: Establish scalable ways of working—cadence, artifacts, templates, and collaboration tools—to drive consistent delivery across internal teams and external vendors. Financial Stewardship: Manage program funding efficiently, adhering to procurement protocols and financial reporting standards throughout the program lifecycle. Who You Are: 10+ years of experience leading large-scale, multi-workstream IT programs in complex enterprise environments. Experience with mergers, divestitures, or cross-company integrations is highly preferred. Proven track record in delivering Digital Support Technology implementations. Deep expertise in program management methodologies (Agile, Waterfall, Hybrid) and portfolio-level planning. Strong technical proficiency with ServiceNow platforms and capabilities. Exceptional stakeholder engagement and executive communication skills; adept at navigating competing priorities and constraints. PMP, PgMP, or equivalent program leadership certification. Familiarity with regulatory frameworks such as GDPR, SOX, and audit-ready design practices. Prior experience in M&A integration is a strong plus. ADDITIONAL DETAILS: must be able to be on-site a few days in Chicago a month Total Rewards: We proudly offer competitive compensation and a comprehensive benefits package for full-time employees designed to nourish your well-being. Benefits include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other incentives. Voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, and discounts on home, auto, and pet insurance are also available. Remote and Hybrid Work Time Off When You Need It Benefits That Flex Professional Development While eligibility may vary for non full-time roles, Centric provides opportunities for growth and skill development. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to shared success. Who We Are: Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions. We are now more than 1,400 employees in the U.S. and India, committed to solving clients’ toughest problems and delivering unmatched experiences. Our purpose is to bring unmatched experiences to clients and employees. This is how we define who we are today. We strive to create a sense of belonging and respect for all. What Makes Centric a Great Place to Work? We believe diverse, equitable, and inclusive practices are essential—from business practice to how we support employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services while enabling employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by law. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.
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Job Level:
W2T Consultant Job Location:
Hybrid/Travel Travel Expectations:
Up to 10% on average Job Classification:
Temporary (W2T) Join Centric Consulting – A Culture You’ll Love Centric Consulting has cultivated a unique approach to business built on three fundamental principles: enjoy the people you work with, have fun, and do great work. These principles define our consulting model and contribute to a vibrant culture built on collaboration and lifelong relationships. We are seeking an experienced Program Manager to lead the integration of multiple ServiceNow instances into a unified enterprise platform. The Program Manager will oversee the full lifecycle of the integration effort—planning, governance, execution, and delivery—while ensuring alignment with business needs and IT service management best practices. This role requires strong program management expertise, a background in enterprise ITSM/ITIL processes, and proven experience managing large-scale ServiceNow initiatives. In this role, you will: End-to-End Program Leadership: Build and lead a “team of teams,” facilitating cross-functional collaboration and accelerating decision-making across diverse stakeholder groups. Integrated Roadmap Execution: Develop and deliver a comprehensive program roadmap—from Day 1 readiness through long-term operations—aligning milestones, dependencies, and outcomes. Design Governance: Define and enforce design principles and guardrails that minimize complexity, safeguard user experience, and ensure compliance with enterprise standards. Risk & Issue Management: Proactively identify and manage risks, issues, and action items to maintain program momentum and visibility across all organizational levels. Executive-Level Communication: Provide clear, concise updates on program status, risks, dependencies, and mitigation strategies. Act swiftly to remove blockers and resolve escalations. Operational Excellence: Establish scalable ways of working—cadence, artifacts, templates, and collaboration tools—to drive consistent delivery across internal teams and external vendors. Financial Stewardship: Manage program funding efficiently, adhering to procurement protocols and financial reporting standards throughout the program lifecycle. Who You Are: 10+ years of experience leading large-scale, multi-workstream IT programs in complex enterprise environments. Experience with mergers, divestitures, or cross-company integrations is highly preferred. Proven track record in delivering Digital Support Technology implementations. Deep expertise in program management methodologies (Agile, Waterfall, Hybrid) and portfolio-level planning. Strong technical proficiency with ServiceNow platforms and capabilities. Exceptional stakeholder engagement and executive communication skills; adept at navigating competing priorities and constraints. PMP, PgMP, or equivalent program leadership certification. Familiarity with regulatory frameworks such as GDPR, SOX, and audit-ready design practices. Prior experience in M&A integration is a strong plus. ADDITIONAL DETAILS: must be able to be on-site a few days in Chicago a month Total Rewards: We proudly offer competitive compensation and a comprehensive benefits package for full-time employees designed to nourish your well-being. Benefits include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other incentives. Voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, and discounts on home, auto, and pet insurance are also available. Remote and Hybrid Work Time Off When You Need It Benefits That Flex Professional Development While eligibility may vary for non full-time roles, Centric provides opportunities for growth and skill development. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to shared success. Who We Are: Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions. We are now more than 1,400 employees in the U.S. and India, committed to solving clients’ toughest problems and delivering unmatched experiences. Our purpose is to bring unmatched experiences to clients and employees. This is how we define who we are today. We strive to create a sense of belonging and respect for all. What Makes Centric a Great Place to Work? We believe diverse, equitable, and inclusive practices are essential—from business practice to how we support employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services while enabling employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by law. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.
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