International Executive Service Corps
IT Program Manager –Virtual Desktop
International Executive Service Corps, Chicago, Illinois, United States, 60290
IT Program Manager - Help Desk Integration
Job Level:
W2T Consultant Job Location:
Hybrid/Travel Travel Expectations:
Up to 10% on average Job Classification:
Temporary (W2T) Join Centric Consulting – A Culture You’ll Love At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships. We are seeking an experienced IT Program Manager to lead and oversee the integration of multiple IT Help Desks into a unified support model. This role requires strong program management expertise, a solid understanding of IT Service Management (ITSM) processes, and the ability to effectively coordinate across technical teams, business stakeholders, and service providers. The Program Manager will be responsible for ensuring a smooth transition of systems, processes, and people while minimizing disruption to end users and maintaining a high level of service delivery. Responsibilities Lead the end-to-end program to consolidate and integrate IT Help Desks into a unified model. Develop and manage the overall program plan, including timelines, milestones, risks, and dependencies. Coordinate with IT leaders, service desk managers, and support teams to align processes and tools. Oversee migration of ticketing systems, knowledge bases, and reporting functions. Ensure alignment with ITIL/ITSM best practices for incident, problem, and request management. Facilitate stakeholder communication and provide regular program updates to leadership. Identify and manage risks/issues, implementing mitigation strategies as needed. Support organizational change management (OCM) to ensure user adoption and smooth transition. Monitor post-integration performance metrics to validate service improvements and SLAs. Who You Are 8+ years of IT program/project management experience with proven success in leading large-scale IT integration or transformation initiatives. Strong background in IT service management (ITSM) and help desk/service desk operations. Experience with common ticketing tools (e.g., ServiceNow, BMC Remedy, Jira Service Desk, or similar). Familiarity with ITIL frameworks and best practices. Excellent communication, stakeholder management, and vendor coordination skills. Ability to manage complex programs with multiple workstreams and dependencies. PMP, PgMP, or ITIL certifications strongly preferred. Additional Details:
Will be required to go on-site a couple of days a month Total Rewards: We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives. Voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, and discounts on home, auto and pet insurance are also available. Remote and Hybrid Work Time Off When You Need It Benefits That Flex Professional Development Note: Benefits eligibility may vary for roles that are non full-time. Regardless of role, you’ll be part of a collaborative environment where every team member contributes to our shared success. Who We Are Founded in 1999 with a remote workforce, Centric combines experience, flexibility, and cost efficiency to create tailored solutions. We are now over 1,400 employees in the U.S. and India, committed to solving clients’ toughest problems and delivering unmatched experiences. Our purpose is to bring unmatched experiences to clients and employees. We lead with empathy and humility to provide an inclusive environment where everyone feels respected and belongs. What Makes Centric a Great Place to Work? We are committed to diversity, equity, and inclusion in our practices and culture and strive to provide the highest quality services while allowing employees to reach their full potential. We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veterans’ status, or any other characteristic protected by law. Reasonable accommodations are available during all aspects of the selection process. Please advise the talent acquisition team if accommodations are required during the application or interview process.
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Job Level:
W2T Consultant Job Location:
Hybrid/Travel Travel Expectations:
Up to 10% on average Job Classification:
Temporary (W2T) Join Centric Consulting – A Culture You’ll Love At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships. We are seeking an experienced IT Program Manager to lead and oversee the integration of multiple IT Help Desks into a unified support model. This role requires strong program management expertise, a solid understanding of IT Service Management (ITSM) processes, and the ability to effectively coordinate across technical teams, business stakeholders, and service providers. The Program Manager will be responsible for ensuring a smooth transition of systems, processes, and people while minimizing disruption to end users and maintaining a high level of service delivery. Responsibilities Lead the end-to-end program to consolidate and integrate IT Help Desks into a unified model. Develop and manage the overall program plan, including timelines, milestones, risks, and dependencies. Coordinate with IT leaders, service desk managers, and support teams to align processes and tools. Oversee migration of ticketing systems, knowledge bases, and reporting functions. Ensure alignment with ITIL/ITSM best practices for incident, problem, and request management. Facilitate stakeholder communication and provide regular program updates to leadership. Identify and manage risks/issues, implementing mitigation strategies as needed. Support organizational change management (OCM) to ensure user adoption and smooth transition. Monitor post-integration performance metrics to validate service improvements and SLAs. Who You Are 8+ years of IT program/project management experience with proven success in leading large-scale IT integration or transformation initiatives. Strong background in IT service management (ITSM) and help desk/service desk operations. Experience with common ticketing tools (e.g., ServiceNow, BMC Remedy, Jira Service Desk, or similar). Familiarity with ITIL frameworks and best practices. Excellent communication, stakeholder management, and vendor coordination skills. Ability to manage complex programs with multiple workstreams and dependencies. PMP, PgMP, or ITIL certifications strongly preferred. Additional Details:
Will be required to go on-site a couple of days a month Total Rewards: We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives. Voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, and discounts on home, auto and pet insurance are also available. Remote and Hybrid Work Time Off When You Need It Benefits That Flex Professional Development Note: Benefits eligibility may vary for roles that are non full-time. Regardless of role, you’ll be part of a collaborative environment where every team member contributes to our shared success. Who We Are Founded in 1999 with a remote workforce, Centric combines experience, flexibility, and cost efficiency to create tailored solutions. We are now over 1,400 employees in the U.S. and India, committed to solving clients’ toughest problems and delivering unmatched experiences. Our purpose is to bring unmatched experiences to clients and employees. We lead with empathy and humility to provide an inclusive environment where everyone feels respected and belongs. What Makes Centric a Great Place to Work? We are committed to diversity, equity, and inclusion in our practices and culture and strive to provide the highest quality services while allowing employees to reach their full potential. We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veterans’ status, or any other characteristic protected by law. Reasonable accommodations are available during all aspects of the selection process. Please advise the talent acquisition team if accommodations are required during the application or interview process.
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