Johns Hopkins Medicine
PATIENT SERVICE COORDINATOR I
Johns Hopkins Medicine, Baltimore, Maryland, United States, 21276
Job Details
Requisition #: 655996
Location: Johns Hopkins Care at Home, Baltimore, MD 21201
Category: Non-Clinical Professional
Schedule: Day Shift
Employment Type: Full Time
You were meant for Hopkins.
Johns Hopkins Pharmaquip
is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. Our exceptional employee development programs offer unlimited career growth potential.
What Awaits You?
Career growth and development
Diverse and collaborative working environment
Paid Time Off
Affordable and comprehensive benefits package
The
Patient Service Coordinator I
coordinates with customers the most efficient method to schedule patient services. Exceeds customer expectations through the delivery of superior service demonstrating empathy, patience, and a positive attitude. Effective communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility. Coordinate scheduling for existing patients to ensure continuity of care. Demonstrate effective communication skills to evaluate caller needs, provide solution, and closure to requests.
Shift Full Time/Day Shift-9:30am-6pm
Alternating Saturdays Required
Education
High School Diploma or equivalent.
Post high school education or training, preferred
Knowledge
Basic Computer Skills
Basic medical terminology for homecare field
Customer service principals and service expectations
Skills
Effective and professional communication with customer and referral
Effective verbal and written communication skills
Multi-tasking - follow through for completion
Call center experience, minimum of 6 months
Timeliness - prioritization of work
Adaptive, empathetic, and patient - positive attitude
Time management, priority setting & organization skills
Work Experience
2 years customer service, preferred
Experience working in a medical environment - familiarity with durable medical equipment, preferred
2 years call center, preferred
Our competitive
Benefit Package
is designed to support the well-being and financial security of our employees and includes:
Full medical, dental, and vision plans
Retirement plans
Paid time off (PTO)
Tuition reimbursement for you and your dependents
Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
And more! Visit https://jhhs.mybenefitsjhhs.com/
Important Notices:
Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
Salary Range: Minimum $15.00/hour - Maximum $24.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Apply
#J-18808-Ljbffr
Requisition #: 655996
Location: Johns Hopkins Care at Home, Baltimore, MD 21201
Category: Non-Clinical Professional
Schedule: Day Shift
Employment Type: Full Time
You were meant for Hopkins.
Johns Hopkins Pharmaquip
is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. Our exceptional employee development programs offer unlimited career growth potential.
What Awaits You?
Career growth and development
Diverse and collaborative working environment
Paid Time Off
Affordable and comprehensive benefits package
The
Patient Service Coordinator I
coordinates with customers the most efficient method to schedule patient services. Exceeds customer expectations through the delivery of superior service demonstrating empathy, patience, and a positive attitude. Effective communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility. Coordinate scheduling for existing patients to ensure continuity of care. Demonstrate effective communication skills to evaluate caller needs, provide solution, and closure to requests.
Shift Full Time/Day Shift-9:30am-6pm
Alternating Saturdays Required
Education
High School Diploma or equivalent.
Post high school education or training, preferred
Knowledge
Basic Computer Skills
Basic medical terminology for homecare field
Customer service principals and service expectations
Skills
Effective and professional communication with customer and referral
Effective verbal and written communication skills
Multi-tasking - follow through for completion
Call center experience, minimum of 6 months
Timeliness - prioritization of work
Adaptive, empathetic, and patient - positive attitude
Time management, priority setting & organization skills
Work Experience
2 years customer service, preferred
Experience working in a medical environment - familiarity with durable medical equipment, preferred
2 years call center, preferred
Our competitive
Benefit Package
is designed to support the well-being and financial security of our employees and includes:
Full medical, dental, and vision plans
Retirement plans
Paid time off (PTO)
Tuition reimbursement for you and your dependents
Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
And more! Visit https://jhhs.mybenefitsjhhs.com/
Important Notices:
Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
Salary Range: Minimum $15.00/hour - Maximum $24.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Apply
#J-18808-Ljbffr