Florida International University - Board of Trustees
2025-2026 Housing Central, Student Housing Ambassador
Florida International University - Board of Trustees, Miami, Florida, us, 33222
Overview
Job Opening ID: 535416 Location: Modesto A. Maidique Campus Full/Part Time: Temporary Review Date: 08/04/2025 Regular/Temporary: Temporary About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. FIU serves a diverse student body with extensive research activity and a large alumni network. Job Summary
The Student Housing Ambassador (HA) position is an integral member of the Housing team, serving as first point of contact and representative of the Housing Office and Florida International University. The Housing Ambassador serves as a service provider and resource for current residential students, families, visitors and others outside the University community. The HAs work with Housing Office staff to ensure effective service delivery and support the mission and values of the Housing Office. HAs assist with day-to-day administrative and customer service responsibilities to provide excellent services to students in the residence halls. General Expectations: The HA is a resource for residents, families and campus members and should be familiar with Housing and Residential Experience services and policies. The HA communicates Housing procedures and policies to residents. The HA supports the vision, mission, values, and goals of Housing and Residential Experience. The HA helps create a friendly, respectful atmosphere in the departmental office. The HA arrives on time for scheduled shifts and communicates absences promptly. Role Modeling and Leadership Expectations: Abide by all residence hall and university policies and serve as a positive role model for students. Fulfill training and supervision expectations. Administrative Responsibilities: Answer the departmental phone line, receive and disseminate information, and assist with general office tasks. Serve as first-line communication with residents, families, and visitors (in person, phone, email). Provide clerical support, maintain files, assist with data entry, and use departmental databases to answer questions. Perform clerical tasks such as filing, copying, and faxing; complete special projects as assigned. Customer Service Responsibilities: Maintain a welcoming, professional attitude; provide excellent customer service by phone, email and in-person. Maintain confidentiality of sensitive student information. Lead tours for prospective students and families during scheduled times; assist with University Open House, Move-In and Move-Out days (select Saturdays). Job Category
Federal Work Study Desired Qualifications
Minimum Qualifications: Undergraduate students must have a 2.5 GPA at application and maintain 2.5; Graduate students must have a 3.0 GPA and maintain 3.0. Must be registered for at least six (6) credit hours as an undergraduate or three (3) as a graduate student. Must be in good standing with the Department and University; consent to conduct checks before hiring and each semester. Must successfully complete a background check and fingerprinting per Housing and Residential Experience requirements. Must currently live on campus or have lived on campus previously at FIU within the last 3 academic terms. Who May Apply
Students enrolled at FIU with Federal Work Study (FWS) as part of their Financial Aid. Enrolled in at least six (6) credit hours in a degree program or Financial Aid eligible certificate during Fall, Spring, and Summer. FWS employment must end if credits decrease, aid is canceled, or student graduates. Work Schedule
Scheduled for no less than 12 and no more than 20 hours per week during the academic year, between 8:30am and 5:00pm, with a fixed schedule each semester. Attend mandatory staff meetings and training sessions. Assist with office coverage during Fall, Thanksgiving, Winter, and/or Spring Breaks as assigned; do not plan vacations until coverage is assigned. Request and obtain supervisor approval for shift changes or absences. Advertised Salary
$14.00/hour Pre-Employment Requirements
Criminal Background Check: This student appointment may be subjected to a pre-employment background check. Student Background Checks
Extended Background Check is required if duties involve vulnerable populations or sensitive locations. Specific checks may include fingerprinting where applicable; other checks may be required based on responsibilities. The position is designated as a position of special trust, responsibility, and sensitive location (Housing Residential Life). How To Apply
Current Employee:
Log into Employee Self Service (ESS) to apply and track status in My Applications. Eligible internal candidates must be in good performance standing. Attach electronic copies of resume/CV and cover letter as one document in Word or PDF. Posting closes at 12:00 am on the close date. Prospective Employee:
Create an account to apply; use My Applications to track status. Eligible candidates must be in good performance standing. Attach documents in Word or PDF; online application required with work history and education details. Posting closes at 12:00 am on the close date. Disclosures
Clery Notice:
FIU provides crime statistics and related information online and in paper form at the FIU Police Department. Pay Transparency:
FIU does not discriminate against employees or applicants who inquire about pay; disclosure is restricted by role and policy. EEO:
FIU is an Equal Opportunity, Equal Access, and Affirmative Action Employer. For nondiscrimination inquiries, contact FIU’s Office of Civil Rights Compliance and Accessibility.
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Job Opening ID: 535416 Location: Modesto A. Maidique Campus Full/Part Time: Temporary Review Date: 08/04/2025 Regular/Temporary: Temporary About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. FIU serves a diverse student body with extensive research activity and a large alumni network. Job Summary
The Student Housing Ambassador (HA) position is an integral member of the Housing team, serving as first point of contact and representative of the Housing Office and Florida International University. The Housing Ambassador serves as a service provider and resource for current residential students, families, visitors and others outside the University community. The HAs work with Housing Office staff to ensure effective service delivery and support the mission and values of the Housing Office. HAs assist with day-to-day administrative and customer service responsibilities to provide excellent services to students in the residence halls. General Expectations: The HA is a resource for residents, families and campus members and should be familiar with Housing and Residential Experience services and policies. The HA communicates Housing procedures and policies to residents. The HA supports the vision, mission, values, and goals of Housing and Residential Experience. The HA helps create a friendly, respectful atmosphere in the departmental office. The HA arrives on time for scheduled shifts and communicates absences promptly. Role Modeling and Leadership Expectations: Abide by all residence hall and university policies and serve as a positive role model for students. Fulfill training and supervision expectations. Administrative Responsibilities: Answer the departmental phone line, receive and disseminate information, and assist with general office tasks. Serve as first-line communication with residents, families, and visitors (in person, phone, email). Provide clerical support, maintain files, assist with data entry, and use departmental databases to answer questions. Perform clerical tasks such as filing, copying, and faxing; complete special projects as assigned. Customer Service Responsibilities: Maintain a welcoming, professional attitude; provide excellent customer service by phone, email and in-person. Maintain confidentiality of sensitive student information. Lead tours for prospective students and families during scheduled times; assist with University Open House, Move-In and Move-Out days (select Saturdays). Job Category
Federal Work Study Desired Qualifications
Minimum Qualifications: Undergraduate students must have a 2.5 GPA at application and maintain 2.5; Graduate students must have a 3.0 GPA and maintain 3.0. Must be registered for at least six (6) credit hours as an undergraduate or three (3) as a graduate student. Must be in good standing with the Department and University; consent to conduct checks before hiring and each semester. Must successfully complete a background check and fingerprinting per Housing and Residential Experience requirements. Must currently live on campus or have lived on campus previously at FIU within the last 3 academic terms. Who May Apply
Students enrolled at FIU with Federal Work Study (FWS) as part of their Financial Aid. Enrolled in at least six (6) credit hours in a degree program or Financial Aid eligible certificate during Fall, Spring, and Summer. FWS employment must end if credits decrease, aid is canceled, or student graduates. Work Schedule
Scheduled for no less than 12 and no more than 20 hours per week during the academic year, between 8:30am and 5:00pm, with a fixed schedule each semester. Attend mandatory staff meetings and training sessions. Assist with office coverage during Fall, Thanksgiving, Winter, and/or Spring Breaks as assigned; do not plan vacations until coverage is assigned. Request and obtain supervisor approval for shift changes or absences. Advertised Salary
$14.00/hour Pre-Employment Requirements
Criminal Background Check: This student appointment may be subjected to a pre-employment background check. Student Background Checks
Extended Background Check is required if duties involve vulnerable populations or sensitive locations. Specific checks may include fingerprinting where applicable; other checks may be required based on responsibilities. The position is designated as a position of special trust, responsibility, and sensitive location (Housing Residential Life). How To Apply
Current Employee:
Log into Employee Self Service (ESS) to apply and track status in My Applications. Eligible internal candidates must be in good performance standing. Attach electronic copies of resume/CV and cover letter as one document in Word or PDF. Posting closes at 12:00 am on the close date. Prospective Employee:
Create an account to apply; use My Applications to track status. Eligible candidates must be in good performance standing. Attach documents in Word or PDF; online application required with work history and education details. Posting closes at 12:00 am on the close date. Disclosures
Clery Notice:
FIU provides crime statistics and related information online and in paper form at the FIU Police Department. Pay Transparency:
FIU does not discriminate against employees or applicants who inquire about pay; disclosure is restricted by role and policy. EEO:
FIU is an Equal Opportunity, Equal Access, and Affirmative Action Employer. For nondiscrimination inquiries, contact FIU’s Office of Civil Rights Compliance and Accessibility.
#J-18808-Ljbffr