Verizon
Overview
When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
Role Summary
As the Director of Network Assurance, you will be responsible for 24x7x365 Global Service Assurance operations teams responsible for incident, problem, event, and change management efforts for large enterprise customers. You will be a key point of contact for local and international executive leadership for your function, with responsibility for Customer Relations & Growth, Local Account Strategy/Service Delivery, and driving related policies, processes and outcomes.
Oversee programs/projects acting as the primary point of contact for the client or stakeholders, ensuring project goals are met, coordinating daily operations and resources. Key duties involve strategic planning, risk management, stakeholder communication, performance monitoring, and implementing operational improvements to deliver on program objectives.
As part of this role, you will serve as a Business Relationship Manager owning and leading the technical governance of the VBG Service Assurance practice with the overall goal of enabling and delivering Verizon Managed Network Services in the most efficient and effective way possible. This role will help Verizon demonstrate our value to customers by driving industry leading standards while governing our partners as they modernize, implement and operate solutions in the most effective way possible.
What you’ll do
Build and maintain relationships with vendor/partner leadership teams and internal Verizon partner organizations to ensure the partner can deliver a quality MNS experience to customers Provide oversight to vendor operational performance and lifecycle support of our most complex custom customers globally Oversee staffing, metrics, system access, IT strategy, and platform needs with the goal of meeting SLAs and performance objectives through strong business practices Drive escalations from Verizon Executive management across vendor Ops, Sales, Service Management, etc. Create, communicate and execute process improvement strategies to exceed expectations of customers and internal business objectives Create and manage special projects and presentations as required Interface directly with Verizon and external C‑level executives Implement strategies to improve productivity, reduce defects, and refine process effectiveness within ITIL framework Adhere to and enforce the Verizon Code of Conduct Drive escalations from Verizon Executive management across vendor Ops, Sales, Service Management, etc. Oversee programs/projects acting as the primary point of contact for the client or stakeholders, ensuring project goals are met, coordinate daily operations, and resources; strategic planning, risk management, stakeholder communication, performance monitoring, and operational improvements to deliver on objectives Dynamically prioritize projects and tasks Drive standardization and best practices Contribute to large and complex initiatives that contribute to End to End Architecture and Technical Governance of Verizon Partner and Custom Solution Design Engage and create positive outcomes with senior stakeholders Where you’ll be working
In this hybrid role, you’ll have a defined work location of Ashburn, Virginia that includes work from home and three assigned office days per week set by your leader. The candidate should be motivated, highly responsible, logical and energetic with a focus on driving the business by focused client experiences that differentiate Verizon as the pre-eminent Global Managed Services solutions leader. You must have
Bachelor's Degree or Ten years of relevant work experience Ten or more years of experience in a leadership role within NOC, SOC & Virtualization/Compute environments Experience in Data Center, Contact Center, and evolving technology support (e.g. MEC, IOT) management Ten or more years of experience in the design lifecycle engineering of customer's networks, including designing, project work, partnering with Professional Services, and ownership of the Cloud Voice backbone Experience managing Global NOCs in both the US and India Experience handling high-pressure customer-oriented environments with a focus on customer service Experience leading teams in Managed Network Operations model (Managed voice and Data, and emerging technologies around SDN and VM) Network, Security and virtualization equipment knowledge Experience in Project Management - Planning, Execution and Ongoing Monitoring Experience with matrix management and influencing diverse teams of initiative stakeholders Experience with a digital first strategy Experience leveraging automation technologies and building automation strategies into initiatives Even better if you also have
Master's degree or MBA Ten years of experience leading a network assurance team with a focus on people development Exceptional communication skills with the ability to communicate with C-Level executives Strong business & financial acumen Exceptional capacity planning & optimization ability Excellent oral and written communication skills and strong critical thinking abilities Model leadership behavior based on Verizon Leadership Capabilities Experience developing and managing KPIs and metrics relevant to delivery and Day 2 support of Verizon Solutions Understand the products and solutions available from Verizon, Vendors and Partners and their roadmaps Ability to think independently using relevant principles, theories, concepts and technologies Strong leadership and team-building capabilities in leading teams or projects to achieve measurable results Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, set by your manager. Employees are responsible for complying with hybrid work policies. Scheduled Weekly Hours: 40 Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Options include medical, dental, vision, disability, life insurance, identity theft protection, pet insurance, and group home & auto insurance. We offer a matched 401(k), stock incentive programs, up to 8 company-paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives in Verizon's total rewards package. Depending on the role, employees may receive overtime, shift differential, and other compensation options. Newly hired employees receive up to 15 days of vacation per year, which grows with service. For part-time roles, benefits vary by eligibility.
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When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
Role Summary
As the Director of Network Assurance, you will be responsible for 24x7x365 Global Service Assurance operations teams responsible for incident, problem, event, and change management efforts for large enterprise customers. You will be a key point of contact for local and international executive leadership for your function, with responsibility for Customer Relations & Growth, Local Account Strategy/Service Delivery, and driving related policies, processes and outcomes.
Oversee programs/projects acting as the primary point of contact for the client or stakeholders, ensuring project goals are met, coordinating daily operations and resources. Key duties involve strategic planning, risk management, stakeholder communication, performance monitoring, and implementing operational improvements to deliver on program objectives.
As part of this role, you will serve as a Business Relationship Manager owning and leading the technical governance of the VBG Service Assurance practice with the overall goal of enabling and delivering Verizon Managed Network Services in the most efficient and effective way possible. This role will help Verizon demonstrate our value to customers by driving industry leading standards while governing our partners as they modernize, implement and operate solutions in the most effective way possible.
What you’ll do
Build and maintain relationships with vendor/partner leadership teams and internal Verizon partner organizations to ensure the partner can deliver a quality MNS experience to customers Provide oversight to vendor operational performance and lifecycle support of our most complex custom customers globally Oversee staffing, metrics, system access, IT strategy, and platform needs with the goal of meeting SLAs and performance objectives through strong business practices Drive escalations from Verizon Executive management across vendor Ops, Sales, Service Management, etc. Create, communicate and execute process improvement strategies to exceed expectations of customers and internal business objectives Create and manage special projects and presentations as required Interface directly with Verizon and external C‑level executives Implement strategies to improve productivity, reduce defects, and refine process effectiveness within ITIL framework Adhere to and enforce the Verizon Code of Conduct Drive escalations from Verizon Executive management across vendor Ops, Sales, Service Management, etc. Oversee programs/projects acting as the primary point of contact for the client or stakeholders, ensuring project goals are met, coordinate daily operations, and resources; strategic planning, risk management, stakeholder communication, performance monitoring, and operational improvements to deliver on objectives Dynamically prioritize projects and tasks Drive standardization and best practices Contribute to large and complex initiatives that contribute to End to End Architecture and Technical Governance of Verizon Partner and Custom Solution Design Engage and create positive outcomes with senior stakeholders Where you’ll be working
In this hybrid role, you’ll have a defined work location of Ashburn, Virginia that includes work from home and three assigned office days per week set by your leader. The candidate should be motivated, highly responsible, logical and energetic with a focus on driving the business by focused client experiences that differentiate Verizon as the pre-eminent Global Managed Services solutions leader. You must have
Bachelor's Degree or Ten years of relevant work experience Ten or more years of experience in a leadership role within NOC, SOC & Virtualization/Compute environments Experience in Data Center, Contact Center, and evolving technology support (e.g. MEC, IOT) management Ten or more years of experience in the design lifecycle engineering of customer's networks, including designing, project work, partnering with Professional Services, and ownership of the Cloud Voice backbone Experience managing Global NOCs in both the US and India Experience handling high-pressure customer-oriented environments with a focus on customer service Experience leading teams in Managed Network Operations model (Managed voice and Data, and emerging technologies around SDN and VM) Network, Security and virtualization equipment knowledge Experience in Project Management - Planning, Execution and Ongoing Monitoring Experience with matrix management and influencing diverse teams of initiative stakeholders Experience with a digital first strategy Experience leveraging automation technologies and building automation strategies into initiatives Even better if you also have
Master's degree or MBA Ten years of experience leading a network assurance team with a focus on people development Exceptional communication skills with the ability to communicate with C-Level executives Strong business & financial acumen Exceptional capacity planning & optimization ability Excellent oral and written communication skills and strong critical thinking abilities Model leadership behavior based on Verizon Leadership Capabilities Experience developing and managing KPIs and metrics relevant to delivery and Day 2 support of Verizon Solutions Understand the products and solutions available from Verizon, Vendors and Partners and their roadmaps Ability to think independently using relevant principles, theories, concepts and technologies Strong leadership and team-building capabilities in leading teams or projects to achieve measurable results Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, set by your manager. Employees are responsible for complying with hybrid work policies. Scheduled Weekly Hours: 40 Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Options include medical, dental, vision, disability, life insurance, identity theft protection, pet insurance, and group home & auto insurance. We offer a matched 401(k), stock incentive programs, up to 8 company-paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives in Verizon's total rewards package. Depending on the role, employees may receive overtime, shift differential, and other compensation options. Newly hired employees receive up to 15 days of vacation per year, which grows with service. For part-time roles, benefits vary by eligibility.
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