INSPYR Solutions
Overview
Title:
Implementation Specialist Location:
Hybrid role - 3 days on-site (Minneapolis, MN) Compensation:
$40-$44.25/Hour Duration:
15+ month contract Work Requirement:
US Citizen, GC Holder, or Authorized to work in the U.S. Summary:
Implementation Specialists are responsible for onboarding new customers onto a new business travel and expense management platform solution. Responsibilities include: consultation to determine the best configurations for the client's business needs; configuring the software with and for the customer; working with internal teams on complex technical integrations; tracking, managing and providing regular updates on the progress of an implementation project; ongoing communication with client-side and internal stakeholders throughout the process.
What you’ll do
Provide excellent customer service to your customers
Leverage your deep product expertise to share best practices on how your customers may maximize value from their investment in the platform
Acquire technical product knowledge through training, self-directed research and testing, and internal consultation
Lead client-facing kick-offs, requirement gathering sessions and configuration review meetings
Partner with internal and external technical teams to coordinate custom integration work
Report on project status and blockers to Customer Success leadership during weekly meetings
Train clients to operate self-sufficiently and confidently on the platform
Conduct webinars and group training sessions to onboard smaller, more independent customers
Share innovative ideas with peers and leadership to enhance thinking and focus on operational efficiency and innovation
Cross-functionally collaborate with the Customer Success Management team to understand client needs and ensure a timely, complete implementation
What we’re looking for
3+ years of implementation, customer success, or customer support experience
Meticulous attention to detail with regard to workflows and processes
Knowledge of accounting/finance systems (e.g., Netsuite, Sage, QuickBooks) and accounting practices (e.g., monthly close, expense management, audit processes) preferred. If not current, ability to quickly learn core accounting concepts
Strong interpersonal skills including clear communication and collaboration; ability to coach and train customers effectively
Competence and comfort presenting to C-level executives
Highly organized with ability to manage multiple projects on tight timelines
Growth mindset with drive to continuous improvement
Benefits Our benefits package includes: Comprehensive medical benefits, Competitive pay, 401(k) retirement plan, ...and much more.
About INSPYR Solutions About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Title:
Implementation Specialist Location:
Hybrid role - 3 days on-site (Minneapolis, MN) Compensation:
$40-$44.25/Hour Duration:
15+ month contract Work Requirement:
US Citizen, GC Holder, or Authorized to work in the U.S. Summary:
Implementation Specialists are responsible for onboarding new customers onto a new business travel and expense management platform solution. Responsibilities include: consultation to determine the best configurations for the client's business needs; configuring the software with and for the customer; working with internal teams on complex technical integrations; tracking, managing and providing regular updates on the progress of an implementation project; ongoing communication with client-side and internal stakeholders throughout the process.
What you’ll do
Provide excellent customer service to your customers
Leverage your deep product expertise to share best practices on how your customers may maximize value from their investment in the platform
Acquire technical product knowledge through training, self-directed research and testing, and internal consultation
Lead client-facing kick-offs, requirement gathering sessions and configuration review meetings
Partner with internal and external technical teams to coordinate custom integration work
Report on project status and blockers to Customer Success leadership during weekly meetings
Train clients to operate self-sufficiently and confidently on the platform
Conduct webinars and group training sessions to onboard smaller, more independent customers
Share innovative ideas with peers and leadership to enhance thinking and focus on operational efficiency and innovation
Cross-functionally collaborate with the Customer Success Management team to understand client needs and ensure a timely, complete implementation
What we’re looking for
3+ years of implementation, customer success, or customer support experience
Meticulous attention to detail with regard to workflows and processes
Knowledge of accounting/finance systems (e.g., Netsuite, Sage, QuickBooks) and accounting practices (e.g., monthly close, expense management, audit processes) preferred. If not current, ability to quickly learn core accounting concepts
Strong interpersonal skills including clear communication and collaboration; ability to coach and train customers effectively
Competence and comfort presenting to C-level executives
Highly organized with ability to manage multiple projects on tight timelines
Growth mindset with drive to continuous improvement
Benefits Our benefits package includes: Comprehensive medical benefits, Competitive pay, 401(k) retirement plan, ...and much more.
About INSPYR Solutions About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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