Covenant House California
Director of Residential Services (Full-Time)
Covenant House California, Hayward, California, us, 94557
Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth experiencing homelessness, ages 18-24. CHC believes that no young person deserves to be homeless and that every young person in California deserves housing, food, clothing, education, and to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people.
CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued for who they are. We are committed to being a leader in advancing anti-racism and to promoting opportunities for the free expression of the lived experiences of our youth and staff. We are looking for people who believe that every young person deserves a place to belong and that diverse solutions are needed to end youth homelessness.
As this position provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.
Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package.
Covenant House CA (CHC) is excited to announce the launch of its new emergency shelter site in Hayward, CA, for youth experiencing homelessness and trafficking. Covenant House will open the site in mid-November 2025. The staff at CHC Hayward will be part of a unique experience of being the first staff to ever work at the site, not only becoming a critical part of CHC’s history, but helping to develop a program that most effectively meets the needs of youth experiencing homelessness in South Alameda County. The staff will draw upon CHC’s 35+ years of experience serving youth, ages 18-24, while developing programming and services to meet the unique needs of youth in Hayward. CHC is committed to meeting young people where they are, accepting them for who they are, relentlessly engaging them, so that they can fulfill their dreams. This is a once in a lifetime career opportunity to help launch a new program that will change the lives of young people forever!
POSITION SUMMARY:
Under the supervision of the Senior Vice President (SVP), the Director of Residential Services will help to develop and manage CHC’s new Hayward-based emergency shelter (referred to as Safe Haven). The DOR supervises the staff, coordinates the programs, and manages the operations of the new Hayward program. The DOR will ensure the delivery of services to all residents in the shelter in accordance with CHC’s mission statement, Five Principles, Code of Conduct and CHC Policies and Procedures. The DOR will supervise the Residential Manager and 2.5 Case Managers, while offering support to the Youth Engagement Specialist (YES) staff at the Hayward site. The Director will also be the primary contact and participate in local COC and CES systems, representing CHC in the community. The position is also responsible for promoting the development of a sense of community at the site, life skills among young people, tracking program outcomes and documentation, managing the program budget, ensuring adherence to federal and private funding guidelines, and being an ambassador of CHC with the community at large. The DOR works in concert with CHC’s Executive and Development teams to ensure that the site and agency fundraising objectives are met, and that CHC becomes a key member of the community around the site. All staff on the leadership team at CHC are expected to roll up their sleeves and lead alongside their teams, to foster, train and support each staff around the relentless engagement of the young people we serve and the capacity to be innovative and stabilize a new program. ESSENTIAL FUNCTIONS
Manage daily operation of the Hayward Safe Haven (30 emergency shelter beds). Ensure appropriate levels of coverage seven days a week, 24 hours a day where applicable, as well as participate in Administrator On-Call for the NorCal region. Responsible for the hiring, training, and supervising of Manager, Case Managers and other supportive staffing positions as well as participating in the hiring, training, and supervision of all Youth Engagement Specialists. Work collaboratively with Human Resources on all on-boarding, performance issues, and terminations as needed. Oversee and coordinate all intakes and discharges following the current CHC policies and practices to ensure that program capacity is optimized, aligned with contract obligations, and meet the programs’ outcomes measurements. Serve as the liaison for the Coordinated Entry System which includes participation in CES meetings, program reviews, work groups, learning communities or trainings associated with the Alameda County COC. Work supportively with the CHC Access Point staff that are onsite during the week. Ensure opportunities for training and supportive supervision around trauma-informed care, harm reduction, relentless engagement, motivational interviewing, and other training priorities for engagement and working with youth experiencing homelessness. Oversee Targeted Case Management (TCM) component of the program, ensuring all documentation is completed accurately, concisely and in a timely manner as well as ensuring all TCM guidelines are being followed. This is done in concert with the QA team statewide. Ensure adherence to programmatic standards of documentation as it relates to client files to ensure that all client files meet contractual obligations. Prepare monthly program reports and participate in quarterly, annual, and program renewal reports as needed. Collaborate with CHC’s Development Department in supporting the agency’s philosophy of “funding together,” including preparing grant proposals and program renewal reports. Oversee annual review and updating of program policies, procedures, and related documents (e.g., program handbooks and applications). Monitor program budget. Complete monthly and semiannual budget reports. Provide recommendations for budget modifications. Work closely with Data/Quality Assurance to ensure integrity of data entry and reporting. Effectively utilize databases/systems required for reporting purposes including Efforts to Outcomes (ETO) and HMIS. Ensure adherence to CHC Policies and Procedures and promote an environment that adheres to the driving philosophy, principles, values, and strategic initiatives of the agency. Ensure routine reviews of the physical plant and equipment to ensure areas meet expectations. Complete work requests promptly as needed for repairs. Participate as part of CHC’s NorCal leadership and Program Leadership teams. Attend leadership meetings and trainings as indicated. Collaborate with colleagues on initiatives that aim to strengthen an integrated services model including participation in work groups. Participate in state-wide and national advocacy measures to give a voice to the complex issues of youth homelessness and the need for diverse services, housing options and outcome measures that is required in serving transitional age youth. Have a significant leadership role in the broader community, advocating for agency support and the issues of the young people we serve. Other duties as assigned. JOB REQUIREMENTS
EDUCATION:
Bachelor’s Degree required (Masters strongly preferred) in field related to Human Services. EXPERIENCE:
Minimum five years’ supervisory experience. Minimum five years’ experience in residential, homeless services and/or mental health services. SKILLS:
Knowledge of adolescent development, case management, and crisis intervention. Excellent written and oral communication skills, excellent organizational skills, and strong computer skills. Public speaking skills and comfort in representing CHC in the community. Must be a self-starter and team player with the ability to work with other staff members, clients, vendors, and the public. Bilingual in Spanish is a bonus. TRANSPORTATION:
Must have a valid California driver’s license and a good driving record and ability to drive CHC vehicles. CONDITIONS:
General business/office environment. Must be able to lift upwards to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required. SUPERVISORY:
The position serves as direct supervisor to TLP Manager and case managers. EQUIPMENT USED:
Computers (including email), telephone and fax used on regular basis
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Under the supervision of the Senior Vice President (SVP), the Director of Residential Services will help to develop and manage CHC’s new Hayward-based emergency shelter (referred to as Safe Haven). The DOR supervises the staff, coordinates the programs, and manages the operations of the new Hayward program. The DOR will ensure the delivery of services to all residents in the shelter in accordance with CHC’s mission statement, Five Principles, Code of Conduct and CHC Policies and Procedures. The DOR will supervise the Residential Manager and 2.5 Case Managers, while offering support to the Youth Engagement Specialist (YES) staff at the Hayward site. The Director will also be the primary contact and participate in local COC and CES systems, representing CHC in the community. The position is also responsible for promoting the development of a sense of community at the site, life skills among young people, tracking program outcomes and documentation, managing the program budget, ensuring adherence to federal and private funding guidelines, and being an ambassador of CHC with the community at large. The DOR works in concert with CHC’s Executive and Development teams to ensure that the site and agency fundraising objectives are met, and that CHC becomes a key member of the community around the site. All staff on the leadership team at CHC are expected to roll up their sleeves and lead alongside their teams, to foster, train and support each staff around the relentless engagement of the young people we serve and the capacity to be innovative and stabilize a new program. ESSENTIAL FUNCTIONS
Manage daily operation of the Hayward Safe Haven (30 emergency shelter beds). Ensure appropriate levels of coverage seven days a week, 24 hours a day where applicable, as well as participate in Administrator On-Call for the NorCal region. Responsible for the hiring, training, and supervising of Manager, Case Managers and other supportive staffing positions as well as participating in the hiring, training, and supervision of all Youth Engagement Specialists. Work collaboratively with Human Resources on all on-boarding, performance issues, and terminations as needed. Oversee and coordinate all intakes and discharges following the current CHC policies and practices to ensure that program capacity is optimized, aligned with contract obligations, and meet the programs’ outcomes measurements. Serve as the liaison for the Coordinated Entry System which includes participation in CES meetings, program reviews, work groups, learning communities or trainings associated with the Alameda County COC. Work supportively with the CHC Access Point staff that are onsite during the week. Ensure opportunities for training and supportive supervision around trauma-informed care, harm reduction, relentless engagement, motivational interviewing, and other training priorities for engagement and working with youth experiencing homelessness. Oversee Targeted Case Management (TCM) component of the program, ensuring all documentation is completed accurately, concisely and in a timely manner as well as ensuring all TCM guidelines are being followed. This is done in concert with the QA team statewide. Ensure adherence to programmatic standards of documentation as it relates to client files to ensure that all client files meet contractual obligations. Prepare monthly program reports and participate in quarterly, annual, and program renewal reports as needed. Collaborate with CHC’s Development Department in supporting the agency’s philosophy of “funding together,” including preparing grant proposals and program renewal reports. Oversee annual review and updating of program policies, procedures, and related documents (e.g., program handbooks and applications). Monitor program budget. Complete monthly and semiannual budget reports. Provide recommendations for budget modifications. Work closely with Data/Quality Assurance to ensure integrity of data entry and reporting. Effectively utilize databases/systems required for reporting purposes including Efforts to Outcomes (ETO) and HMIS. Ensure adherence to CHC Policies and Procedures and promote an environment that adheres to the driving philosophy, principles, values, and strategic initiatives of the agency. Ensure routine reviews of the physical plant and equipment to ensure areas meet expectations. Complete work requests promptly as needed for repairs. Participate as part of CHC’s NorCal leadership and Program Leadership teams. Attend leadership meetings and trainings as indicated. Collaborate with colleagues on initiatives that aim to strengthen an integrated services model including participation in work groups. Participate in state-wide and national advocacy measures to give a voice to the complex issues of youth homelessness and the need for diverse services, housing options and outcome measures that is required in serving transitional age youth. Have a significant leadership role in the broader community, advocating for agency support and the issues of the young people we serve. Other duties as assigned. JOB REQUIREMENTS
EDUCATION:
Bachelor’s Degree required (Masters strongly preferred) in field related to Human Services. EXPERIENCE:
Minimum five years’ supervisory experience. Minimum five years’ experience in residential, homeless services and/or mental health services. SKILLS:
Knowledge of adolescent development, case management, and crisis intervention. Excellent written and oral communication skills, excellent organizational skills, and strong computer skills. Public speaking skills and comfort in representing CHC in the community. Must be a self-starter and team player with the ability to work with other staff members, clients, vendors, and the public. Bilingual in Spanish is a bonus. TRANSPORTATION:
Must have a valid California driver’s license and a good driving record and ability to drive CHC vehicles. CONDITIONS:
General business/office environment. Must be able to lift upwards to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required. SUPERVISORY:
The position serves as direct supervisor to TLP Manager and case managers. EQUIPMENT USED:
Computers (including email), telephone and fax used on regular basis
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