Confidential Global
Director of Operations - Janitorial Services
Confidential Global, Trenton, New Jersey, United States
Director of Operations - Janitorial Services
This range is provided by Confidential Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $120,000.00/yr - $150,000.00/yr Location: New Jersey Are you an experienced leader in janitorial and facilities management industry with a drive for operational excellence? Do you thrive in high-volume commercial environments where client satisfaction, efficiency, and compliance are critical? If so, we invite you to explore this exciting opportunity as
Director of Operations - Janitorial Services . About the Company Our client is a fast-growing leader in the facility services industry - delivering innovative solutions in building maintenance, engineering, project management and support services. With a diverse portfolio of commercial and institutional properties, the company is focused on providing exceptional services — blending technical expertise, a customer-first mindset, and an entrepreneurial spirit. Their culture values its clients, employees, innovation, collaboration, and growth, offering driven professionals the opportunity to make a real impact while advancing their careers. About the Role This position will oversee janitorial operations across a diverse portfolio of office buildings and mixed-use properties. This high-impact role requires a strategic leader who can elevate service standards, optimize processes, and foster strong relationships. You will lead a team of managers, drive efficiency initiatives, and ensure the highest standards of operational excellence across all sites. Key Responsibilities Provide strategic leadership and executive oversight for janitorial operations across multiple properties. Develop and enforce janitorial service standards, procedures, and quality-control programs tailored to high-traffic commercial settings. Direct and support site-level managers and teams to maintain facility cleanliness, appearance, and functionality. Manage vendor relationships, including RFPs, contract negotiations, and performance reviews. Establish, monitor, and report on service level agreements (SLAs) to ensure performance and tenant satisfaction. Collaborate with property & facility managers, engineering, and security teams to deliver seamless building services. Oversee departmental budgeting, forecasting, and cost-control initiatives. Manage staffing strategies, labor allocation, and support onboarding of new client accounts. Negotiate pricing and union contracts while ensuring compliance with regulatory and operational standards. Partner with business development teams to contribute to pricing strategies and bid proposals for prospective clients. Qualifications 10+ years of janitorial and facilities management experience, with at least 5 years in a senior leadership role overseeing multi-site operations. Demonstrated success managing large-scale janitorial services and vendor partnerships. Strong financial acumen with expertise in budgeting, contracts, and SLA management. Exceptional leadership, communication, and client-relations skills. Ability to travel 25–30% as needed. Gallagher's HR & Organizational effectiveness team provides expert guidance and hands-on support in HR, Recruiting, and Payroll to help organizations stay focused on achieving their strategic business goals.
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This range is provided by Confidential Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $120,000.00/yr - $150,000.00/yr Location: New Jersey Are you an experienced leader in janitorial and facilities management industry with a drive for operational excellence? Do you thrive in high-volume commercial environments where client satisfaction, efficiency, and compliance are critical? If so, we invite you to explore this exciting opportunity as
Director of Operations - Janitorial Services . About the Company Our client is a fast-growing leader in the facility services industry - delivering innovative solutions in building maintenance, engineering, project management and support services. With a diverse portfolio of commercial and institutional properties, the company is focused on providing exceptional services — blending technical expertise, a customer-first mindset, and an entrepreneurial spirit. Their culture values its clients, employees, innovation, collaboration, and growth, offering driven professionals the opportunity to make a real impact while advancing their careers. About the Role This position will oversee janitorial operations across a diverse portfolio of office buildings and mixed-use properties. This high-impact role requires a strategic leader who can elevate service standards, optimize processes, and foster strong relationships. You will lead a team of managers, drive efficiency initiatives, and ensure the highest standards of operational excellence across all sites. Key Responsibilities Provide strategic leadership and executive oversight for janitorial operations across multiple properties. Develop and enforce janitorial service standards, procedures, and quality-control programs tailored to high-traffic commercial settings. Direct and support site-level managers and teams to maintain facility cleanliness, appearance, and functionality. Manage vendor relationships, including RFPs, contract negotiations, and performance reviews. Establish, monitor, and report on service level agreements (SLAs) to ensure performance and tenant satisfaction. Collaborate with property & facility managers, engineering, and security teams to deliver seamless building services. Oversee departmental budgeting, forecasting, and cost-control initiatives. Manage staffing strategies, labor allocation, and support onboarding of new client accounts. Negotiate pricing and union contracts while ensuring compliance with regulatory and operational standards. Partner with business development teams to contribute to pricing strategies and bid proposals for prospective clients. Qualifications 10+ years of janitorial and facilities management experience, with at least 5 years in a senior leadership role overseeing multi-site operations. Demonstrated success managing large-scale janitorial services and vendor partnerships. Strong financial acumen with expertise in budgeting, contracts, and SLA management. Exceptional leadership, communication, and client-relations skills. Ability to travel 25–30% as needed. Gallagher's HR & Organizational effectiveness team provides expert guidance and hands-on support in HR, Recruiting, and Payroll to help organizations stay focused on achieving their strategic business goals.
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