Highmark Health
Overview
Company: Highmark Inc. Job Description: JOB SUMMARY This job directs and manages Operational Excellence programs, providing oversight and guidance for the portfolio of programs and projects designed to improve operational deficiencies. The incumbent will collaborate with stakeholders and cross-functional teams across locations and departments to improve operational practices. Designs, implements and executes strategies and works with cross-functional clinical, pharmaceutical, operations, IT and performance management improvement teams to ensure organizational goals are met and to optimize outcomes. Leads a team of agile coaches, process designers, and program managers who will interact with the business to ideate and implement efficiencies. Requires a strong leader who can plan and execute components of a strategy, including advanced problem solving training, learning-gap assessment, value capture of initiatives, and the change management needed to realize value, using Six Sigma and Agile tools.
Essential Responsibilities
Perform management responsibilities including hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority. Provide direct coaching to the executive leadership team on agile and operational effectiveness in partnership with the enterprise effectiveness team; attend leadership meetings to present progress, influence direction, and obtain strategic direction. Partner with all levels of management to assemble project teams and work groups to deliver defined project/program objectives. Work with Enterprise Effectiveness, Project Management and Change Office, HMHS, Advanced Analytics, and business owners to drive operational efficiencies. Manage the Operational Excellence department: develop the roadmap and priorities, define the business engagement model, and execute and deliver all identified operational improvement initiatives. Align with Enterprise Effectiveness on accountabilities and consistent approach. Lead analysis of enterprise-wide practices to identify opportunities for improvement; assess current processes and implement performance improvement programs. Manage key operational initiatives with a disciplined, customer-focused program management approach; identify and resolve issues and deliver using Six Sigma and Agile principles. Other duties as assigned or requested. Education
Required: Bachelor\'s Degree Substitutions: 6 years of experience in an operational excellence role Preferred: Master\'s Degree in Operational Excellence, Business Administration/Management, or Clinical Programs Experience
Minimum: 10 years in Project Management; 5 years in Healthcare Industry; 5 years in a Leadership role; 7 years using Lean/Six Sigma or related disciplines Preferred: Direct Lean Six Sigma experience in areas such as reducing statistical variation, root cause analysis and corrective action, standardization of processes, closed-loop quality management, performance management and continuous improvement, KPI/OKR systems Licenses or Certifications
Required: Black Belt Preferred: Master Black Belt, Agile Scrum Certification Skills
Leading change Written and oral presentation Managing large-scale projects Organization and prioritization Budget management Financial acumen People management Language
None Travel
0% - 25% Physical, Mental Demands and Working Conditions
Position Type: Teaches / trains others regularly Travel: Frequently from the office to various work sites or site-to-site Work setting: Does not primarily involve selling products/services Lifting: up to 10 pounds – Constant Lifting: 10 to 25 pounds – Frequently Lifting: 25 to 50 pounds – Occasionally Lifting: over 50 pounds – Rarely Disclaimer: This job description describes the general nature and essential duties and responsibilities. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications. Compliance: This job adheres to ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. Employees may access confidential information and must comply with HIPAA, privacy policies, and data security guidelines. All employees must comply with the company\'s Code of Business Conduct and applicable laws and policies. Pay
Pay Range Minimum: $126,400.00 Pay Range Maximum: $236,000.00 Base pay is determined by qualifications, experience, expected contributions, internal equity, market conditions, and location. The stated salary range may be adjusted for geographic differences. Highmark Health and its affiliates prohibit discrimination based on protected statuses. We strive to be accessible; for accessibility or accommodation requests, contact HR Services Online at HRServices@highmarkhealth.org. California Privacy Notice applies to employees, contractors, and applicants. Req ID: J269211
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Company: Highmark Inc. Job Description: JOB SUMMARY This job directs and manages Operational Excellence programs, providing oversight and guidance for the portfolio of programs and projects designed to improve operational deficiencies. The incumbent will collaborate with stakeholders and cross-functional teams across locations and departments to improve operational practices. Designs, implements and executes strategies and works with cross-functional clinical, pharmaceutical, operations, IT and performance management improvement teams to ensure organizational goals are met and to optimize outcomes. Leads a team of agile coaches, process designers, and program managers who will interact with the business to ideate and implement efficiencies. Requires a strong leader who can plan and execute components of a strategy, including advanced problem solving training, learning-gap assessment, value capture of initiatives, and the change management needed to realize value, using Six Sigma and Agile tools.
Essential Responsibilities
Perform management responsibilities including hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority. Provide direct coaching to the executive leadership team on agile and operational effectiveness in partnership with the enterprise effectiveness team; attend leadership meetings to present progress, influence direction, and obtain strategic direction. Partner with all levels of management to assemble project teams and work groups to deliver defined project/program objectives. Work with Enterprise Effectiveness, Project Management and Change Office, HMHS, Advanced Analytics, and business owners to drive operational efficiencies. Manage the Operational Excellence department: develop the roadmap and priorities, define the business engagement model, and execute and deliver all identified operational improvement initiatives. Align with Enterprise Effectiveness on accountabilities and consistent approach. Lead analysis of enterprise-wide practices to identify opportunities for improvement; assess current processes and implement performance improvement programs. Manage key operational initiatives with a disciplined, customer-focused program management approach; identify and resolve issues and deliver using Six Sigma and Agile principles. Other duties as assigned or requested. Education
Required: Bachelor\'s Degree Substitutions: 6 years of experience in an operational excellence role Preferred: Master\'s Degree in Operational Excellence, Business Administration/Management, or Clinical Programs Experience
Minimum: 10 years in Project Management; 5 years in Healthcare Industry; 5 years in a Leadership role; 7 years using Lean/Six Sigma or related disciplines Preferred: Direct Lean Six Sigma experience in areas such as reducing statistical variation, root cause analysis and corrective action, standardization of processes, closed-loop quality management, performance management and continuous improvement, KPI/OKR systems Licenses or Certifications
Required: Black Belt Preferred: Master Black Belt, Agile Scrum Certification Skills
Leading change Written and oral presentation Managing large-scale projects Organization and prioritization Budget management Financial acumen People management Language
None Travel
0% - 25% Physical, Mental Demands and Working Conditions
Position Type: Teaches / trains others regularly Travel: Frequently from the office to various work sites or site-to-site Work setting: Does not primarily involve selling products/services Lifting: up to 10 pounds – Constant Lifting: 10 to 25 pounds – Frequently Lifting: 25 to 50 pounds – Occasionally Lifting: over 50 pounds – Rarely Disclaimer: This job description describes the general nature and essential duties and responsibilities. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications. Compliance: This job adheres to ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. Employees may access confidential information and must comply with HIPAA, privacy policies, and data security guidelines. All employees must comply with the company\'s Code of Business Conduct and applicable laws and policies. Pay
Pay Range Minimum: $126,400.00 Pay Range Maximum: $236,000.00 Base pay is determined by qualifications, experience, expected contributions, internal equity, market conditions, and location. The stated salary range may be adjusted for geographic differences. Highmark Health and its affiliates prohibit discrimination based on protected statuses. We strive to be accessible; for accessibility or accommodation requests, contact HR Services Online at HRServices@highmarkhealth.org. California Privacy Notice applies to employees, contractors, and applicants. Req ID: J269211
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