SupportFinity™
Valet Account Manager - San Francisco CA
SupportFinity™, San Francisco, California, United States, 94199
Overview
Job Title:
Valet Account Manager Department:
Valet Parking Operations Reports directly to:
City Manager / Area Manager Schedule:
Full Time Status:
Exempt Compensation:
Salary $85,000/year and Bonus Potential (Rates can vary by market and professional experience) Location:
Not specified in the original description Position Summary The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
Primary Objective
To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties And Responsibilities Client Relationship Management:
Serve as the primary contact for each property, ensure contractual obligations are met, foster open communication, address concerns, build trust with stakeholders, and identify opportunities for service improvements and business growth.
Daily Operational Oversight:
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations. Conduct site visits to resolve issues, maintain equipment, improve processes, and uphold customer service standards.
Financial And Administrative Tasks:
Monitor site-level revenue, payroll, and expenses; work with the Regional Director on cost control and accurate record-keeping to keep operations on budget.
Team Supervision And Training:
Recruit, train, and coach hourly associates; set clear performance expectations; foster a positive work environment and enforce company policies.
Communication And Reporting:
Provide regular updates to management through reports on progress, challenges, and account needs; coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities:
Involve staff in planning and decision-making; maintain an open leadership style; provide feedback and support skill development; promote a culture of quality and continuous improvement.
Additional Responsibilities:
Perform other tasks as needed to support operational and financial objectives; attend required meetings; complete training modules; flexi-hours and occasional travel may be required.
Competency / Qualifications Education/Experience:
High school diploma or GED required; at least three years of supervisory experience in parking, hospitality, or similar customer service. Additional leadership or business management training is beneficial.
Certificates And Licenses:
Valid driver’s license and reliable transportation; clean motor vehicle record (no more than three moving violations in three years); pass and maintain a clean background check. No special certifications required.
Work Environment & Physical Demands Work Environment:
Indoor and outdoor settings; collaboration with teams, vendors, and clients on-site and in corporate environments; exposure to outdoor weather and noisy parking facilities.
Physical Demands:
Extended periods of running, standing, and walking; ability to lift and carry moderate weights; vision requirements to maintain safety and operations.
Skills & Capabilities Hospitality, Customer Service, And Communication:
Provide exceptional guest service through professional communication and active listening.
Advanced Client Management:
Build relationships, resolve issues, and coordinate across locations to ensure client satisfaction.
Analytical And Problem-Solving:
Analyze revenue and payroll, identify discrepancies, and improve performance.
Training And Leadership:
Hands-on coaching, team building, and ensuring consistent operations across sites.
Payroll Management:
Schedule optimization to control labor costs.
Communication & Reporting:
Clear updates to operations and HR; effective liaison with vendors.
Pay Transparency & Benefits Pay Transparency:
PMC is committed to pay transparency and equity and complies with applicable laws.
Additional Compensation And Benefits:
Health benefits, 401K, life/critical illness insurance, bonus opportunities, leadership development, paid time off, paid training, tuition assistance (up to $5,250/year), nationwide discounts, and more.
Employee At Will & FLSA:
At-will employment; exempt status; 120-day introductory period; compensation compliant with wage and overtime laws.
Equal Employment Opportunity:
EEO statement and accommodations under the ADA; commitment to non-discrimination.
About the Company Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, offering valet and self-parking management, shuttle transport, event parking, and porter/bell services across multiple states.
How To Apply If this opportunity aligns with your skills, apply today using the mobile-friendly company application. We look forward to hearing from you!
#J-18808-Ljbffr
Job Title:
Valet Account Manager Department:
Valet Parking Operations Reports directly to:
City Manager / Area Manager Schedule:
Full Time Status:
Exempt Compensation:
Salary $85,000/year and Bonus Potential (Rates can vary by market and professional experience) Location:
Not specified in the original description Position Summary The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
Primary Objective
To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties And Responsibilities Client Relationship Management:
Serve as the primary contact for each property, ensure contractual obligations are met, foster open communication, address concerns, build trust with stakeholders, and identify opportunities for service improvements and business growth.
Daily Operational Oversight:
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations. Conduct site visits to resolve issues, maintain equipment, improve processes, and uphold customer service standards.
Financial And Administrative Tasks:
Monitor site-level revenue, payroll, and expenses; work with the Regional Director on cost control and accurate record-keeping to keep operations on budget.
Team Supervision And Training:
Recruit, train, and coach hourly associates; set clear performance expectations; foster a positive work environment and enforce company policies.
Communication And Reporting:
Provide regular updates to management through reports on progress, challenges, and account needs; coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities:
Involve staff in planning and decision-making; maintain an open leadership style; provide feedback and support skill development; promote a culture of quality and continuous improvement.
Additional Responsibilities:
Perform other tasks as needed to support operational and financial objectives; attend required meetings; complete training modules; flexi-hours and occasional travel may be required.
Competency / Qualifications Education/Experience:
High school diploma or GED required; at least three years of supervisory experience in parking, hospitality, or similar customer service. Additional leadership or business management training is beneficial.
Certificates And Licenses:
Valid driver’s license and reliable transportation; clean motor vehicle record (no more than three moving violations in three years); pass and maintain a clean background check. No special certifications required.
Work Environment & Physical Demands Work Environment:
Indoor and outdoor settings; collaboration with teams, vendors, and clients on-site and in corporate environments; exposure to outdoor weather and noisy parking facilities.
Physical Demands:
Extended periods of running, standing, and walking; ability to lift and carry moderate weights; vision requirements to maintain safety and operations.
Skills & Capabilities Hospitality, Customer Service, And Communication:
Provide exceptional guest service through professional communication and active listening.
Advanced Client Management:
Build relationships, resolve issues, and coordinate across locations to ensure client satisfaction.
Analytical And Problem-Solving:
Analyze revenue and payroll, identify discrepancies, and improve performance.
Training And Leadership:
Hands-on coaching, team building, and ensuring consistent operations across sites.
Payroll Management:
Schedule optimization to control labor costs.
Communication & Reporting:
Clear updates to operations and HR; effective liaison with vendors.
Pay Transparency & Benefits Pay Transparency:
PMC is committed to pay transparency and equity and complies with applicable laws.
Additional Compensation And Benefits:
Health benefits, 401K, life/critical illness insurance, bonus opportunities, leadership development, paid time off, paid training, tuition assistance (up to $5,250/year), nationwide discounts, and more.
Employee At Will & FLSA:
At-will employment; exempt status; 120-day introductory period; compensation compliant with wage and overtime laws.
Equal Employment Opportunity:
EEO statement and accommodations under the ADA; commitment to non-discrimination.
About the Company Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, offering valet and self-parking management, shuttle transport, event parking, and porter/bell services across multiple states.
How To Apply If this opportunity aligns with your skills, apply today using the mobile-friendly company application. We look forward to hearing from you!
#J-18808-Ljbffr