Netenrich, Inc.
Overview
Location: Bay Area, CA (On-site San Jose office) or Dallas (remote) Reports to: Director of Technical Account Management About Netenrich Netenrich is redefining security operations with a proactive, shift-left approach. Our Adaptive MDR solution, powered by
Resolution Intelligence Cloud
technology, leverages artificial intelligence and big data to deliver customized experiences and data-driven results for every customer. With a focus on agility and innovation, our solution evolves with your changing needs and brings you a step closer to achieving autonomic operations. As a trusted Google partner, specializing in Chronicle SecOps, we’ve transformed hundreds of companies across various sectors, including healthcare, finance, and technology. From our global hubs, we provide 24/7 proactive uninterrupted operations, peak performance, and peace of mind. Role We’re looking for a
Technical Account Manager (TAM)
who thrives at the intersection of cybersecurity expertise and client relationship management. This role is ideal for someone who enjoys solving complex problems, working closely with customers, and delivering high-impact security outcomes. Key Responsibilities
Technical Guidance & Implementation
— Serve as the go-to technical resource for strategic MDR clients. Translate client security objectives into technical solutions and action plans. Lead the deployment, configuration, and ongoing optimization of cybersecurity platforms. Guide clients in interpreting security events and threat intelligence. Customer Enablement & Education
— Offer expert advice on cybersecurity tools and best practices. Design and deliver custom training, documentation, and security workshops. Maximize clients’ use of tools to enhance risk mitigation efforts. Support security incidents and disruptions. Liaise with SOC teams to diagnose and resolve complex technical problems. Recommend enhancements to strengthen security posture based on lessons learned. Client Relationship Building
— Establish trusted relationships with client teams and technical stakeholders. Conduct regular technical check-ins (Weekly/Monthly/Quarterly). Provide ongoing, proactive recommendations to elevate client cybersecurity maturity. Channel client insights to internal teams to inform future product development. Help shape account-specific security roadmaps based on real-world use cases and feedback. Qualifications
A minimum of
3-7 years’ experience
in technical account management, cybersecurity engineering, or technical support roles within the cybersecurity space. Experience with developing curated situational awareness reports focused on identifying threats, risks and coverage gaps in an environment. In-depth knowledge of
MDR , threat detection, incident response, and frameworks such as
MITRE ATT&CK, NIST , or
ISO 27001 . Hands-on expertise with tools like
SIEM, EDR, XDR , and firewall management. SentinelOne, CrowdStrike, Splunk, Chronicle. Skilled in managing cross-functional projects and navigating high-priority issues. Ability to collaborate across teams including Product, Engineering, and Customer Success. Strong analytical thinking, problem-solving, and communication abilities. Salary commensurate with experience. We offer a range of benefits: medical, dental, vision, short-term and long-term disability and life insurance. The company provides 15 PTO days and 10 paid company holidays per year. Equal Opportunity
Netenrich is an equal opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. The expected annual base salary range for this role is
$100,000 - $150,000 . Compensation varies based on factors including role level, skills and competencies, qualifications, knowledge, geography, and experience. In addition to base pay, certain roles are eligible to participate in bonus or commission plans, as well as our benefits offerings and equity awards. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Data Security Software Products
#J-18808-Ljbffr
Location: Bay Area, CA (On-site San Jose office) or Dallas (remote) Reports to: Director of Technical Account Management About Netenrich Netenrich is redefining security operations with a proactive, shift-left approach. Our Adaptive MDR solution, powered by
Resolution Intelligence Cloud
technology, leverages artificial intelligence and big data to deliver customized experiences and data-driven results for every customer. With a focus on agility and innovation, our solution evolves with your changing needs and brings you a step closer to achieving autonomic operations. As a trusted Google partner, specializing in Chronicle SecOps, we’ve transformed hundreds of companies across various sectors, including healthcare, finance, and technology. From our global hubs, we provide 24/7 proactive uninterrupted operations, peak performance, and peace of mind. Role We’re looking for a
Technical Account Manager (TAM)
who thrives at the intersection of cybersecurity expertise and client relationship management. This role is ideal for someone who enjoys solving complex problems, working closely with customers, and delivering high-impact security outcomes. Key Responsibilities
Technical Guidance & Implementation
— Serve as the go-to technical resource for strategic MDR clients. Translate client security objectives into technical solutions and action plans. Lead the deployment, configuration, and ongoing optimization of cybersecurity platforms. Guide clients in interpreting security events and threat intelligence. Customer Enablement & Education
— Offer expert advice on cybersecurity tools and best practices. Design and deliver custom training, documentation, and security workshops. Maximize clients’ use of tools to enhance risk mitigation efforts. Support security incidents and disruptions. Liaise with SOC teams to diagnose and resolve complex technical problems. Recommend enhancements to strengthen security posture based on lessons learned. Client Relationship Building
— Establish trusted relationships with client teams and technical stakeholders. Conduct regular technical check-ins (Weekly/Monthly/Quarterly). Provide ongoing, proactive recommendations to elevate client cybersecurity maturity. Channel client insights to internal teams to inform future product development. Help shape account-specific security roadmaps based on real-world use cases and feedback. Qualifications
A minimum of
3-7 years’ experience
in technical account management, cybersecurity engineering, or technical support roles within the cybersecurity space. Experience with developing curated situational awareness reports focused on identifying threats, risks and coverage gaps in an environment. In-depth knowledge of
MDR , threat detection, incident response, and frameworks such as
MITRE ATT&CK, NIST , or
ISO 27001 . Hands-on expertise with tools like
SIEM, EDR, XDR , and firewall management. SentinelOne, CrowdStrike, Splunk, Chronicle. Skilled in managing cross-functional projects and navigating high-priority issues. Ability to collaborate across teams including Product, Engineering, and Customer Success. Strong analytical thinking, problem-solving, and communication abilities. Salary commensurate with experience. We offer a range of benefits: medical, dental, vision, short-term and long-term disability and life insurance. The company provides 15 PTO days and 10 paid company holidays per year. Equal Opportunity
Netenrich is an equal opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. The expected annual base salary range for this role is
$100,000 - $150,000 . Compensation varies based on factors including role level, skills and competencies, qualifications, knowledge, geography, and experience. In addition to base pay, certain roles are eligible to participate in bonus or commission plans, as well as our benefits offerings and equity awards. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Data Security Software Products
#J-18808-Ljbffr