TikTok
Market Program Manager, Risk Prevention Brazil - Trust and Safety
TikTok, San Francisco, California, United States, 94199
Market Program Manager, Risk Prevention Brazil - Trust and Safety
Responsibilities
Our Regional Risk Response team identifies risks in our communities, qualifies any detected signals and collaborates cross-functionally to address and prevent potential emerging risks. As a Market Program Manager on our Brazil region, you are the glue that ensures our policies, programs, and systems work together across our many features apps to protect consumers and prevent abuse.
You will provide critical market level analysis and understanding that will allow each market to increase their impact and drive more strategic direction and improve transparency within and outside of Trust and Safety.
You work to push projects and operational changes forwards, implement policy changes, and define new processes. You coordinate between product managers, operations teams, and policy specialists to actually get things done.
It is possible that this role will be exposed to harmful content as part of the core role, usually as part of risk detection, data or content analysis, and in response to escalation requests. Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; self-harm.
Responsibilities:
Responsible for driving routine research and analysis of market health and risk landscape, including, but not exclusively, news reports, social media, cross-functional escalations, as well as operational and market health data.
Produce internal reports on public perception and identified risks to inform mitigation initiatives, identify trends and work cross-functionally to develop solutions and increase our ability to mitigate and reduce the impact of emerging risks across our lines of business.
Craft risk prevention process and strategy for Brazil on TikTok platforms with a focus on safety issues such as Youth Safety, Hate, Cyber bullying, etc.
Work closely with cross-functional partners both inside and outside Trust and Safety (e.g., Content Policy, Product Management, Data Analytics, Operations, Public Policy and Communications) to identify, assess and resolve safety-related gaps or issues in our products, promote community well-being and user safety with optimization of product features and product strategy.
Work on initiatives across various features such as Video, Live, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks in the community, then craft features and strategies to mitigate these risks. This includes initiating and driving project definition and scoping, as well as implementation and execution with cross functional stakeholders.
Qualifications
Minimum Qualifications:
5 years experience leading complex, cross-functional programs with strong knowledge about Trust and Safety issues, operations and challenges.
Strong understanding of the Brazilian User Generated Content (UGC) market, as well as the political, regulatory and cultural landscape.
You have fluency in both English and Brazilian Portuguese, as the role will work with Brazilian market.
You have program/project or product management experience, ideally within a safety/risk control/anti-spam strategy environment.
You are comfortable with large volumes of data and able to do in-depth data analysis, interpretation and reporting, for example, using Excel features such as Pivot tables, Functions, Charts, etc. Familiarity with SQL a bonus
You are a team player with strong interpersonal and collaborative skills.
Preferred Qualification:
PMP Certification is considered a strong plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
We’re committed to diversity and inclusion and wellbeing, and we provide comprehensive programs to support employees throughout their journey.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We are committed to celebrating our diverse voices and to creating an environment that reflects the communities we reach.
Trust & Safety
TikTok recognises that keeping our platform safe can be demanding. We are committed to the wellbeing of all our employees and provide programs to promote physical and mental wellbeing throughout each employee's journey with us.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance, please reach out to us at the accommodation contact provided by the recruiter.
Job Information
Compensation: The base salary range for this position in the selected city is $96,000 - $168,889 annually. Benefits and total compensation vary by location and include medical, dental, and vision insurance, a 401(k) plan with company match, paid parental leave, disability coverage, life insurance, wellbeing benefits, and paid holidays and time off. The Company reserves the right to modify benefits plans at any time.
Note: This posting includes standard disclosures and does not imply a closed position; actual scope may vary by location.
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Our Regional Risk Response team identifies risks in our communities, qualifies any detected signals and collaborates cross-functionally to address and prevent potential emerging risks. As a Market Program Manager on our Brazil region, you are the glue that ensures our policies, programs, and systems work together across our many features apps to protect consumers and prevent abuse.
You will provide critical market level analysis and understanding that will allow each market to increase their impact and drive more strategic direction and improve transparency within and outside of Trust and Safety.
You work to push projects and operational changes forwards, implement policy changes, and define new processes. You coordinate between product managers, operations teams, and policy specialists to actually get things done.
It is possible that this role will be exposed to harmful content as part of the core role, usually as part of risk detection, data or content analysis, and in response to escalation requests. Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; self-harm.
Responsibilities:
Responsible for driving routine research and analysis of market health and risk landscape, including, but not exclusively, news reports, social media, cross-functional escalations, as well as operational and market health data.
Produce internal reports on public perception and identified risks to inform mitigation initiatives, identify trends and work cross-functionally to develop solutions and increase our ability to mitigate and reduce the impact of emerging risks across our lines of business.
Craft risk prevention process and strategy for Brazil on TikTok platforms with a focus on safety issues such as Youth Safety, Hate, Cyber bullying, etc.
Work closely with cross-functional partners both inside and outside Trust and Safety (e.g., Content Policy, Product Management, Data Analytics, Operations, Public Policy and Communications) to identify, assess and resolve safety-related gaps or issues in our products, promote community well-being and user safety with optimization of product features and product strategy.
Work on initiatives across various features such as Video, Live, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks in the community, then craft features and strategies to mitigate these risks. This includes initiating and driving project definition and scoping, as well as implementation and execution with cross functional stakeholders.
Qualifications
Minimum Qualifications:
5 years experience leading complex, cross-functional programs with strong knowledge about Trust and Safety issues, operations and challenges.
Strong understanding of the Brazilian User Generated Content (UGC) market, as well as the political, regulatory and cultural landscape.
You have fluency in both English and Brazilian Portuguese, as the role will work with Brazilian market.
You have program/project or product management experience, ideally within a safety/risk control/anti-spam strategy environment.
You are comfortable with large volumes of data and able to do in-depth data analysis, interpretation and reporting, for example, using Excel features such as Pivot tables, Functions, Charts, etc. Familiarity with SQL a bonus
You are a team player with strong interpersonal and collaborative skills.
Preferred Qualification:
PMP Certification is considered a strong plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
We’re committed to diversity and inclusion and wellbeing, and we provide comprehensive programs to support employees throughout their journey.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We are committed to celebrating our diverse voices and to creating an environment that reflects the communities we reach.
Trust & Safety
TikTok recognises that keeping our platform safe can be demanding. We are committed to the wellbeing of all our employees and provide programs to promote physical and mental wellbeing throughout each employee's journey with us.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance, please reach out to us at the accommodation contact provided by the recruiter.
Job Information
Compensation: The base salary range for this position in the selected city is $96,000 - $168,889 annually. Benefits and total compensation vary by location and include medical, dental, and vision insurance, a 401(k) plan with company match, paid parental leave, disability coverage, life insurance, wellbeing benefits, and paid holidays and time off. The Company reserves the right to modify benefits plans at any time.
Note: This posting includes standard disclosures and does not imply a closed position; actual scope may vary by location.
#J-18808-Ljbffr