Hilton Worldwide, Inc.
Property Operations/Facilities Coordinator - Hotel Del Coronado
Hilton Worldwide, Inc., Coronado, California, United States, 92118
Overview
Property Operations / Facilities Coordinator - Hotel Del Coronado (Job Number: HOT0BTQ4) Work Locations
Hotel del Coronado, Curio Collection by Hilton, 1500 Orange Avenue, Coronado 92118 The iconic Hotel del Coronado is looking for a
Property Operations / Facilities Coordinator
to join the team. After a $400M renovation and expansion, the resort features 750+ rooms, cottages and villas, 65,000 square feet of banquet space, and 10 food and beverage outlets including 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. Classification:
Full-Time Shift:
AM and PM availability required – must have availability to work weekends, weekdays, and holidays. Pay Rate:
The hourly range for this position is $24 to $28 per hour plus full-time benefits Responsibilities
Monitor the HotSOS dashboard for incoming service tickets in real time. Assign and dispatch tickets to the appropriate departments or team members based on priority and type of request. Ensure timely follow-up on open tickets and escalate delays or unresolved issues to the appropriate manager. Close out completed tickets and ensure proper documentation and notes are entered. Communicate and coordinate tasks with Housekeeping, Engineering, Front Office, and other departments to ensure prompt resolution. Analyze recurring issues and trends to support process improvement initiatives. Provide regular reports on ticket volume, response times, and resolution status to management. Assist with training staff on proper use of the HotSOS system, if needed. Serve as the system “super user” and liaise with the vendor or IT team for troubleshooting and updates. Maintain a professional and responsive approach to internal and guest-related service requests. Other duties as assigned. What are we looking for?
Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. Attributes: Quality, Productivity, Customer Focus. What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences every day. The Benefits
Access to your pay when you need it through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Job
Engineering, Maintenance and Facilities
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Property Operations / Facilities Coordinator - Hotel Del Coronado (Job Number: HOT0BTQ4) Work Locations
Hotel del Coronado, Curio Collection by Hilton, 1500 Orange Avenue, Coronado 92118 The iconic Hotel del Coronado is looking for a
Property Operations / Facilities Coordinator
to join the team. After a $400M renovation and expansion, the resort features 750+ rooms, cottages and villas, 65,000 square feet of banquet space, and 10 food and beverage outlets including 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. Classification:
Full-Time Shift:
AM and PM availability required – must have availability to work weekends, weekdays, and holidays. Pay Rate:
The hourly range for this position is $24 to $28 per hour plus full-time benefits Responsibilities
Monitor the HotSOS dashboard for incoming service tickets in real time. Assign and dispatch tickets to the appropriate departments or team members based on priority and type of request. Ensure timely follow-up on open tickets and escalate delays or unresolved issues to the appropriate manager. Close out completed tickets and ensure proper documentation and notes are entered. Communicate and coordinate tasks with Housekeeping, Engineering, Front Office, and other departments to ensure prompt resolution. Analyze recurring issues and trends to support process improvement initiatives. Provide regular reports on ticket volume, response times, and resolution status to management. Assist with training staff on proper use of the HotSOS system, if needed. Serve as the system “super user” and liaise with the vendor or IT team for troubleshooting and updates. Maintain a professional and responsive approach to internal and guest-related service requests. Other duties as assigned. What are we looking for?
Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. Attributes: Quality, Productivity, Customer Focus. What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences every day. The Benefits
Access to your pay when you need it through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Job
Engineering, Maintenance and Facilities
#J-18808-Ljbffr