ZipRecruiter
Bilingual Program Manager, Apprenticeship Experience (STEP)
ZipRecruiter, Hinsdale, Illinois, United States, 60521
Overview
Job Description: Champions Do More. Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., with 650+ locations in 38 states. We also operate Crash Champions LUXE | EV Certified centers for highline and luxury EV repair. Our vision is supported by People First—Welcome to Crash Champions. We Champion People. Responsibilities
JOB PURPOSE:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you'll own and optimize every stage of the apprentice journey—from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You'll be the operational engine behind the program, ensuring a high-touch, high-impact experience for apprentices and mentors, backed by data, regular touchpoints, and continuous improvement. This role blends program management, people experience, and analytics. You'll collaborate with field leadership, mentors, HR, and training teams to deliver a seamless, scalable apprenticeship program that builds the next generation of body technicians. Essential Duties and Responsibilities
Program Ownership & Execution Oversee the full lifecycle of apprentices from hire through certification Manage and refine onboarding, mentor matching, apprentice engagement, and milestone tracking Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews) Data Management & Continuous Improvement Own data tracking for the STEP program; ensure accuracy and consistency across sites Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs Use data to identify trends, gaps, and opportunities for program optimization Relationship Building & Field Support Partner with shop leaders, mentors, and Training/Development (TraDet) to provide structured support to apprentices Facilitate mentor selection and provide tools/templates for effective mentoring Lead structured apprentice feedback sessions and pulse surveys Communication & Enablement Bilingual Spanish/English with professional working proficiency Able to conduct interviews, onboarding, and coaching conversations in Spanish Provide real-time interpretation during meetings/calls and translate brief materials Act as a central point of contact for all STEP-related program activity post hire Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites Prepare and present regular updates on program outcomes, challenges, and next steps to leadership Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.) Demonstrated ability to drive initiatives across multiple stakeholders and departments Excellent communication, organization, and relationship-building skills Experience in the collision repair industry or with technical/vocational programs is a plus Skills
Operational mindset with attention to process and outcomes Ability to simplify complex programs into scalable workflows Comfort with ambiguity and change in a fast-paced environment Experience with apprentice or mentorship programs Passion for developing others and making a long-term impact on the workforce Why This Role Matters
Our STEP Apprenticeship Program is the future of our workforce—and this role is the glue that holds it together. You'll shape the experience, track the outcomes, and ensure every apprentice has a clear path to success, while supporting mentors and leaders who help them get there. This job description describes the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked to perform other duties by your supervisor or managers. Your performance will be evaluated in part based on the listed duties and any duties you may be asked to perform. The Company reserves the right to revise this job description at any time. Equal Opportunity & Benefits
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veterans' status, disability, or any other protected status as required by law. Benefits
The Company offers the following benefits for this position, subject to eligibility requirements and annual updates: Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Insurance 401k Retirement Plan with match Referral Bonus (Cash From Crash) 5 Paid Holidays
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Job Description: Champions Do More. Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., with 650+ locations in 38 states. We also operate Crash Champions LUXE | EV Certified centers for highline and luxury EV repair. Our vision is supported by People First—Welcome to Crash Champions. We Champion People. Responsibilities
JOB PURPOSE:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you'll own and optimize every stage of the apprentice journey—from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You'll be the operational engine behind the program, ensuring a high-touch, high-impact experience for apprentices and mentors, backed by data, regular touchpoints, and continuous improvement. This role blends program management, people experience, and analytics. You'll collaborate with field leadership, mentors, HR, and training teams to deliver a seamless, scalable apprenticeship program that builds the next generation of body technicians. Essential Duties and Responsibilities
Program Ownership & Execution Oversee the full lifecycle of apprentices from hire through certification Manage and refine onboarding, mentor matching, apprentice engagement, and milestone tracking Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews) Data Management & Continuous Improvement Own data tracking for the STEP program; ensure accuracy and consistency across sites Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs Use data to identify trends, gaps, and opportunities for program optimization Relationship Building & Field Support Partner with shop leaders, mentors, and Training/Development (TraDet) to provide structured support to apprentices Facilitate mentor selection and provide tools/templates for effective mentoring Lead structured apprentice feedback sessions and pulse surveys Communication & Enablement Bilingual Spanish/English with professional working proficiency Able to conduct interviews, onboarding, and coaching conversations in Spanish Provide real-time interpretation during meetings/calls and translate brief materials Act as a central point of contact for all STEP-related program activity post hire Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites Prepare and present regular updates on program outcomes, challenges, and next steps to leadership Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.) Demonstrated ability to drive initiatives across multiple stakeholders and departments Excellent communication, organization, and relationship-building skills Experience in the collision repair industry or with technical/vocational programs is a plus Skills
Operational mindset with attention to process and outcomes Ability to simplify complex programs into scalable workflows Comfort with ambiguity and change in a fast-paced environment Experience with apprentice or mentorship programs Passion for developing others and making a long-term impact on the workforce Why This Role Matters
Our STEP Apprenticeship Program is the future of our workforce—and this role is the glue that holds it together. You'll shape the experience, track the outcomes, and ensure every apprentice has a clear path to success, while supporting mentors and leaders who help them get there. This job description describes the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked to perform other duties by your supervisor or managers. Your performance will be evaluated in part based on the listed duties and any duties you may be asked to perform. The Company reserves the right to revise this job description at any time. Equal Opportunity & Benefits
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veterans' status, disability, or any other protected status as required by law. Benefits
The Company offers the following benefits for this position, subject to eligibility requirements and annual updates: Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Insurance 401k Retirement Plan with match Referral Bonus (Cash From Crash) 5 Paid Holidays
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