ZipRecruiter
Bilingual Program Manager, Apprenticeship Experience (STEP)
ZipRecruiter, Orland Park, Illinois, United States, 60467
Overview
Job Description: Champions Do More. Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the U.S. We operate Crash Champions and the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, with more than 650 locations across 38 states. Founded in 1999, our vision is built on People First. We Champion People. Responsibilities
JOB PURPOSE:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you will own and optimize every stage of the apprentice journey from onboarding and mentor pairing to engagement, certification progress, and integration into the business. You will be the operational engine behind the program, ensuring a high-touch, high-impact experience for apprentices and their mentors, backed by data, regular touchpoints, and continuous improvement. This role blends program management, people experience, and analytics. You will collaborate with field leadership, mentors, HR, and training teams to deliver a scalable apprenticeship program that builds the next generation of body technicians. ESSENTIAL DUTIES AND RESPONSIBILITIES: Program Ownership & Execution: Oversee the full lifecycle of apprentices from hire through certification; manage and refine onboarding, mentor matching, apprentice engagement, and milestone tracking; develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews). Data Management & Continuous Improvement: Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites; build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs; use data to identify trends, gaps, and opportunities for program optimization. Relationship Building & Field Support: Partner with shop leaders, mentors, and Training/Development (TraDet) to ensure apprentices receive structured support; facilitate mentor selection and provide tools/templates for effective mentoring; lead structured apprentice feedback sessions and pulse surveys. Communication & Enablement: Bilingual Spanish/English with professional working proficiency; conduct interviews, onboarding, and coaching conversations in Spanish; provide real-time interpretation during meetings and translate brief materials; act as a central point of contact for all STEP-related program activity post-hire; develop and distribute program guides, checklists, and resource materials to ensure consistency across sites; prepare and present regular updates on program outcomes, challenges, and next steps to leadership. Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.) Demonstrated ability to drive initiatives across multiple stakeholders and departments Excellent communication, organization, and relationship-building skills Experience in the collision repair industry or with technical/vocational programs is a plus Skills
Operational mindset with attention to process and outcomes Ability to simplify complex programs into scalable workflows Comfort with ambiguity and change in a fast-paced environment Experience with apprentice or mentorship programs Passion for developing others and making a long-term impact on the workforce Why this role matters
Our STEP Apprenticeship Program is the future of our workforce, and this role acts as the glue that holds it together. You will shape the experience, track outcomes, and ensure every apprentice has a clear path to success while supporting the mentors and leaders who help them get there. This job description describes the general nature and level of work performed by people assigned to this job. It is not an exhaustive list of all responsibilities, duties, and skills. You may be asked to perform other duties by your supervisor or managers. Performance will be evaluated based on listed duties and other duties you may be asked to perform. The Company reserves the right to revise this job description at any time. Equal Opportunity & Benefits
Crash Champions is an equal opportunity employer committed to a diverse, inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, protected veteran status, disability status, or any other protected characteristic as required by law. Benefits
The Company offers the following benefits for this position, subject to eligibility requirements and annual updates: Medical Insurance Dental Insurance Vision Insurance Group Life Insurance 401(k) Retirement Plan with match Referral Bonus (Cash From Crash) 5 Paid Holidays The compensation and benefits information is accurate as of the posting date and is subject to change. Actual offer based on factors including job knowledge, skills, experience, and qualifications.
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Job Description: Champions Do More. Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the U.S. We operate Crash Champions and the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, with more than 650 locations across 38 states. Founded in 1999, our vision is built on People First. We Champion People. Responsibilities
JOB PURPOSE:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you will own and optimize every stage of the apprentice journey from onboarding and mentor pairing to engagement, certification progress, and integration into the business. You will be the operational engine behind the program, ensuring a high-touch, high-impact experience for apprentices and their mentors, backed by data, regular touchpoints, and continuous improvement. This role blends program management, people experience, and analytics. You will collaborate with field leadership, mentors, HR, and training teams to deliver a scalable apprenticeship program that builds the next generation of body technicians. ESSENTIAL DUTIES AND RESPONSIBILITIES: Program Ownership & Execution: Oversee the full lifecycle of apprentices from hire through certification; manage and refine onboarding, mentor matching, apprentice engagement, and milestone tracking; develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews). Data Management & Continuous Improvement: Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites; build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs; use data to identify trends, gaps, and opportunities for program optimization. Relationship Building & Field Support: Partner with shop leaders, mentors, and Training/Development (TraDet) to ensure apprentices receive structured support; facilitate mentor selection and provide tools/templates for effective mentoring; lead structured apprentice feedback sessions and pulse surveys. Communication & Enablement: Bilingual Spanish/English with professional working proficiency; conduct interviews, onboarding, and coaching conversations in Spanish; provide real-time interpretation during meetings and translate brief materials; act as a central point of contact for all STEP-related program activity post-hire; develop and distribute program guides, checklists, and resource materials to ensure consistency across sites; prepare and present regular updates on program outcomes, challenges, and next steps to leadership. Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.) Demonstrated ability to drive initiatives across multiple stakeholders and departments Excellent communication, organization, and relationship-building skills Experience in the collision repair industry or with technical/vocational programs is a plus Skills
Operational mindset with attention to process and outcomes Ability to simplify complex programs into scalable workflows Comfort with ambiguity and change in a fast-paced environment Experience with apprentice or mentorship programs Passion for developing others and making a long-term impact on the workforce Why this role matters
Our STEP Apprenticeship Program is the future of our workforce, and this role acts as the glue that holds it together. You will shape the experience, track outcomes, and ensure every apprentice has a clear path to success while supporting the mentors and leaders who help them get there. This job description describes the general nature and level of work performed by people assigned to this job. It is not an exhaustive list of all responsibilities, duties, and skills. You may be asked to perform other duties by your supervisor or managers. Performance will be evaluated based on listed duties and other duties you may be asked to perform. The Company reserves the right to revise this job description at any time. Equal Opportunity & Benefits
Crash Champions is an equal opportunity employer committed to a diverse, inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, protected veteran status, disability status, or any other protected characteristic as required by law. Benefits
The Company offers the following benefits for this position, subject to eligibility requirements and annual updates: Medical Insurance Dental Insurance Vision Insurance Group Life Insurance 401(k) Retirement Plan with match Referral Bonus (Cash From Crash) 5 Paid Holidays The compensation and benefits information is accurate as of the posting date and is subject to change. Actual offer based on factors including job knowledge, skills, experience, and qualifications.
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