Foxwoods Resort Casino
Director, Continuous Improvement
Foxwoods Resort Casino, Mashantucket, Connecticut, us, 06338
Overview
Under the direction of the Executive Director of Analytics & Optimization, the Director of Continuous Improvement leads, develops, and manages a team focused on driving operational excellence across non-gaming areas of the property, including Food & Beverage, Hotel, Security, Engineering, Environmental Services, and more. This role acts as a strategic partner and change agent to streamline processes, improve service delivery, and enhance the guest and employee experience. The position collaborates with property leadership to co-create strategic visions and implement holistic, systems-based solutions across functional areas. It requires hands-on leadership for deep-dive analysis, time and motion studies, and systems-level process evaluations.
The successful candidate will apply continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen, or Total Quality Management) and lead change management efforts to support sustainable improvements across departments. In addition to leading a team, the incumbent will manage the full analytics lifecycle—data sourcing, cleansing, analysis, visualization, and presenting actionable insights to stakeholders. A strong ability to translate complex data into meaningful recommendations for operators is essential. The role also involves building and maintaining partnerships with cross-functional teams (Operations, MIS, Analytics) to ensure data integrity and support property optimization initiatives. The ideal candidate will possess excellent communication and interpersonal skills, a collaborative approach, and the ability to embed themselves into day-to-day operations to understand business needs and challenges. This is an on-site position. Responsibilities
Lead, develop, and manage a team focused on driving operational excellence across non-gaming areas of the property. Act as a strategic partner and change agent to streamline processes, improve service delivery, and enhance guest and employee experience. Collaborate with property leadership to co-create strategic visions and implement holistic, systems-based solutions that cut across functional areas. Conduct deep-dive analysis, time and motion studies, and systems-level process evaluations. Apply continuous improvement methodologies (Lean, Six Sigma, Kaizen, TQM) and lead change management for sustainable improvements. Own the full analytics lifecycle: data sourcing, cleansing, analysis, visualization, and presenting actionable insights to stakeholders. Translate complex data into meaningful recommendations for operators. Build and maintain partnerships with cross-functional teams to ensure data integrity and support optimization initiatives. Embed into day-to-day operations to understand business needs and challenges. Qualifications
Bachelor’s degree in business, management, data science, computer science, statistics, mathematics, economics, finance, or a related field. At least five (5) years of relevant experience in continuous improvement, operational excellence, FP&A, or analytics; preferably within hospitality, leisure, or gaming. At least three (3) years in a management role; prior experience in a resort casino environment is required. Proficiency with analytical tools such as SAS, R, Python, SQL, and business intelligence platforms like Tableau, Power BI, or SAS Visual Analytics. Ability to manage multiple priorities in a fast-paced environment and deliver results under tight timelines. This is an on-site position. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer will notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Under the direction of the Executive Director of Analytics & Optimization, the Director of Continuous Improvement leads, develops, and manages a team focused on driving operational excellence across non-gaming areas of the property, including Food & Beverage, Hotel, Security, Engineering, Environmental Services, and more. This role acts as a strategic partner and change agent to streamline processes, improve service delivery, and enhance the guest and employee experience. The position collaborates with property leadership to co-create strategic visions and implement holistic, systems-based solutions across functional areas. It requires hands-on leadership for deep-dive analysis, time and motion studies, and systems-level process evaluations.
The successful candidate will apply continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen, or Total Quality Management) and lead change management efforts to support sustainable improvements across departments. In addition to leading a team, the incumbent will manage the full analytics lifecycle—data sourcing, cleansing, analysis, visualization, and presenting actionable insights to stakeholders. A strong ability to translate complex data into meaningful recommendations for operators is essential. The role also involves building and maintaining partnerships with cross-functional teams (Operations, MIS, Analytics) to ensure data integrity and support property optimization initiatives. The ideal candidate will possess excellent communication and interpersonal skills, a collaborative approach, and the ability to embed themselves into day-to-day operations to understand business needs and challenges. This is an on-site position. Responsibilities
Lead, develop, and manage a team focused on driving operational excellence across non-gaming areas of the property. Act as a strategic partner and change agent to streamline processes, improve service delivery, and enhance guest and employee experience. Collaborate with property leadership to co-create strategic visions and implement holistic, systems-based solutions that cut across functional areas. Conduct deep-dive analysis, time and motion studies, and systems-level process evaluations. Apply continuous improvement methodologies (Lean, Six Sigma, Kaizen, TQM) and lead change management for sustainable improvements. Own the full analytics lifecycle: data sourcing, cleansing, analysis, visualization, and presenting actionable insights to stakeholders. Translate complex data into meaningful recommendations for operators. Build and maintain partnerships with cross-functional teams to ensure data integrity and support optimization initiatives. Embed into day-to-day operations to understand business needs and challenges. Qualifications
Bachelor’s degree in business, management, data science, computer science, statistics, mathematics, economics, finance, or a related field. At least five (5) years of relevant experience in continuous improvement, operational excellence, FP&A, or analytics; preferably within hospitality, leisure, or gaming. At least three (3) years in a management role; prior experience in a resort casino environment is required. Proficiency with analytical tools such as SAS, R, Python, SQL, and business intelligence platforms like Tableau, Power BI, or SAS Visual Analytics. Ability to manage multiple priorities in a fast-paced environment and deliver results under tight timelines. This is an on-site position. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer will notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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