Customer Service Representative Job at Russell Tobin in New York

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $21.43/hr

Russell Tobin's client, an online food ordering company, is hiring a Remote Customer Service Specialist.

Job Title: Customer Service Representative – Remote (Multiple Shifts Available)

Location: Remote (EST)

Duration: 3-4 months

Pay rate: $19 - $21.43 /hr.

Position Type: Temporary, 30 hours/week

Shifts Available:

• Mon-Fri, 10am-4pm EST
• Mon-Fri, 4pm-10pm EST
• Wed-Sun, 10am-4pm EST
• Wed-Sun, 4pm-10pm EST

About the Role:

We are looking for a highly motivated and communicative individual to join our team in a remote customer service role. This is a 30-hour per week position where you will help fulfill customer orders by proactively reaching out to customers and addressing ad-hoc inquiries with empathy and urgency. You will play a crucial role in ensuring an exceptional service experience for our customers.

As part of a small team focused on Live Operations, you will ensure that customer orders are fulfilled accurately, and any issues are resolved in a timely manner. Strong organizational skills, as well as a passion for delivering excellent customer service, are key to success in this role.

Key Responsibilities:

• Proactively reach out to customers to confirm order preferences and details
• Address customer issues with empathy and urgency
• Execute workflows to exceed customer expectations
• Identify trends and communicate findings to improve processes
• Collaborate with a team to provide world-class service

What We’re Looking For:

• Bachelor’s degree or equivalent work experience
• 1+ years of experience in a fast-paced customer service role (tech, hospitality, or grocery & convenience)
• Ability to work independently and manage your workload efficiently
• Strong problem-solving skills, particularly when dealing with undefined issues
• Fluency in English with above-average technical fluency (typing speed of 40+ WPM)
• Exceptional written communication skills with the ability to write both formally and casually, reflecting brand tone
• Familiarity with Google Sheets and G-Suite is a plus
• Experience with Slack is a bonus

Why You’ll Love This Role:

• Remote work flexibility with a variety of shifts available to suit your schedule
• Opportunity to work in a dynamic, technology-driven environment
• Become part of a collaborative team that takes pride in delivering high-quality customer service

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Seniority level

Associate

Employment type

Part-time

Job function

Customer Service

Industries

Accommodation and Food Services

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