Independent Bank Corporation is hiring: Hub (Call Center) Banker in Grand Rapids

Overview

Hybrid remote in Grand Rapids, MI | United States

Pay: USD Negotiable

Job Views: 20

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Job Description

Hub (Call Center) Banker from the Independent Bank Corporation, located in Grand Rapids, MI. This Hub (Call Center) Banker vacancy is open to job seekers with a Bachelor Degree.

Responsibilities

Be Proud. Be You. Be Independent!

Are you an experienced banking professional looking to take the next step in your career? If so, we need you!

At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.

About the Job:

As a Hub banker, you will help customers improve their financial lives by leveraging knowledge of our products and services, including our full suite of digital offerings. You will play a critical role in issue resolution and represent the voice of the bank for many customers.

Perks include a hybrid schedule after training (three days in the office and two days at home). You will be eligible for monthly incentives. Successful bankers may be promoted within the department, resulting in higher pay, deeper knowledge, and greater impact.

Working Arrangements:

This is a hybrid opportunity with as few as 3 days in the office per week and up to 2 days from home.

Shifts:

• Monday - Friday from 9:00am - 5:30pm, with rotating Saturdays
• Monday - Friday from 9:30am - 6:00pm, with rotating Saturdays

What You'll Like

• Competitive compensation package
• Incentives based on group and individual performance
• Flexible paid time off
• A knowledgeable, goal-driven team
• Exposure to different areas of banking and leadership within the industry
• Community-focused events and volunteer opportunities

What You Will Do

• Answer inbound calls in a fast-paced environment
• Assist customers with account information
• Provide assistance to customers with overdrawn accounts
• Prepare letters, emails and follow up on all aspects of customer communication
• Provide service for online banking, mobile banking, and bill pay needs
• Support new accounts opened online
• Process stop-payments, card disputes and fax requests
• Provide clerical support for reports and account monitoring
• Escalate issues as needed
• Manage multiple projects and priorities
• Perform additional duties as assigned

Qualifications

• High School Diploma or related; Associate degree preferred
• Proficiency in Microsoft Office; comfortable with new technologies and processes
• Branch and/or Customer Service experience required
• Excellent verbal and written communication
• Rotating shifts; ability to work various schedules, including late hours and 1-2 Saturdays per month

Be Proud. Be YOU. Be Independent!

Job Type: Full-time

Pay: From $18.00 per hour

Benefits

• 401(k) and 401(k) matching
• Dental, health, vision insurance
• Employee assistance program
• Employee discount
• Flexible schedule and spending accounts
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Work from home

Schedule

• 8 hour shift
• Day, Evening, and Morning shifts
• Monday to Friday

Relocation

• Grand Rapids, MI 49525: Relocation required before starting

Work Location: Hybrid remote in Grand Rapids, MI 49525

Keywords: Closed Date: 2025-10-24

Company Info: Independent Bank Corporation, Traverse City, MI (Downtown area), United States