Exela Technologies Inc. is hiring: Customer Services Representative in Columbus

Customer Service Rep About the Role: Working in a print center mailroom involves a unique blend of printing, mail handling, and administrative tasks. The specific duties can vary depending on the size and scope of the operation, but generally include: Essential Job Responsibilities: Printing and production

• Operating and maintaining equipment: This includes managing various copiers, printers, binding machines, shredders, and other print finishing equipment.
• Handling print jobs: Tasks like preparing print files, producing reports, agendas, flyers, and marketing materials, and performing complex color copy work fall under this category.
• Finishing and binding: This involves binding documents using various methods, perforating, trimming, cutting, folding, and stapling.
• Quality control: Ensuring the accuracy and completeness of printed materials and troubleshooting issues like paper jams or ink shortages are crucial aspects of the role.

Mailroom operations

• Receiving and processing mail: This includes retrieving mail from the post office, sorting it by department or recipient, and handling certified or registered mail.
• Preparing outgoing mail: Tasks involve weighing mail, applying postage, packaging, labeling, and arranging for pickups by postal services or couriers.
• Package handling: Receiving, tracking, and distributing incoming and outgoing packages, including overnight shipments, is a common duty.
• Digital mail processing: Depending on the organization's use of technology, the role might also involve scanning incoming mail, creating digital files, and routing them electronically to the appropriate recipients.

Other tasks

• Inventory management: Monitoring and ordering printing and mailing supplies to maintain adequate stock levels.
• Record keeping: Maintaining accurate records of print and mail volumes, job completion logs, and tracking information.
• Troubleshooting equipment: Performing minor repairs and coordinating with technicians for more complex issues.
• Customer service: Responding to inquiries from employees regarding mail services, package tracking, and printing requests.
• Maintaining the work area: Ensuring the mailroom is kept clean, organized, and free from hazards.
• Driving a company vehicle: Some positions may involve driving to the post office or other locations for mail pickup and delivery.

Qualifications:

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Previous experience with data entry is advantageous.