David's Bridal is hiring: Customer Service Representative in Town of Texas

Overview

Customer Service Representative (CSR) at David’s Bridal. The CSR is responsible for interacting with customers with a friendly, positive, authentic, empathetic, and professional approach to deliver a Five-Star Customer Service Experience. Reports to the Store Manager, in partnership with the Operations Supervisor/Manager. Supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure an excellent store environment and an exceptional shopping experience.

Join a company that emphasizes customer service and diversity, equity, and inclusion. This role is part-time.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm via phone, virtual chats, and in person; communicate clearly and concisely; problem-solve and resolve conflicts; adapt communication style to the customer.
• Use all systems to manage customer flow and deliver Five-Star Customer Service.
• Maintain service vows: Be Prepared, Welcoming, Meet Needs, and Be There for all customers; complete operational checklist tasks and support emotional and practical needs.
• Provide exceptional service to multiple customers at once and contribute to the store’s Five-Star Service goals.
• Proactively address customer concerns; know when to escalate and partner with leadership.
• Explain alterations and promote alteration services and personalization options in partnership with Alterations.
• Maintain store standards for a flawless shopping experience and dress code compliance.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to exceed customer satisfaction and loyalty.
• Engage in inventory procedures by processing orders, receiving, and ensuring quality standards for merchandise.
• Support cash wrap processes and accurately transact to ensure customers feel celebrated.
• Assist with sales promotions and visual updates.
• Other duties as assigned.

Education & Credentials

• High school diploma or equivalent; 1-2 years of prior retail experience in apparel, service, or a specialty store environment.

Physical Demands

• Occasionally stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; talk and hear customers. May be required to lift up to 25 pounds. Vision requirements include close and distance viewing and computer/electronic device usage for extended periods.

Part-Time Benefits Include

• Rewarding environment and competitive pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount after first pay period
• Vision Care
• Supplemental insurances – Critical Illness, Hospital Indemnity, and Accidental Injury
• 401K Program
• Discounts for Identity Theft Protection, Home and Auto Insurance, and Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Equal Opportunity & Accessibility

David’s Bridal is an equal opportunity employer. We encourage applications from qualified candidates and are committed to accommodating persons with disabilities. For accommodations at any stage of the application process, contact Human Resources at humanresources@dbi.com or 610.943.5048. This description reflects the general nature and level of work but is not intended to be exhaustive.

Starting pay varies based on factors including location, position, training, and experience. This base pay range is provided for the state the role is posted in and may not apply to other locations. Compensation decisions depend on the specifics of each position and candidate.