David's Bridal is hiring: Customer Service Representative in Winston-Salem

Overview

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category and takes care of customers with one of the highest customer service scores in retail.

We make dreams happen—apply today!

Position

Customer Service Representative (CSR)

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person. Communicate clearly and concisely by adapting your style to suit the customer, problem solve, demonstrate excellent phone skills and resolve conflicts.
• Use all systems to manage customer flow to deliver a Five-Star Customer Service experience.
• Maintain service vows: Be Prepared, Welcoming, Meet the Needs & Be There for all customers, including all operational checklist tasks and meeting customers’ emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service achievement.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership.
• Communicate how alterations can play a role in perfecting the dress in partnership with Alterations; promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and adhere to the Dress Code policy.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures, process orders, receive merchandise and ensure first-quality standards.
• Support cash wrap processes and transact with accuracy to ensure customers feel celebrated.
• Assist with sales promotions and visual updates.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent, or 1-2 years of prior retail experience in apparel, service, or a specialty store environment.

Physical Demands

• Occasionally required to stand, walk, sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; talk and hear customers. Lift up to 25 pounds. See up close and at a distance, use peripheral vision and depth perception, and read and use computers and phones for long periods.

Part-Time Benefits Include

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances (Critical Illness, Hospital Indemnity, Accidental Injury)
• 401K Program
• Discounts for Identity Theft Protection, Home and Auto Insurance, Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Employment Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Retail

EEO and Accommodation

David’s Bridal is committed to diversity, equity and inclusion and welcomes applications from all qualified candidates. We accommodate persons with disabilities and provide accommodations upon request during the application process. For accommodation information, contact Human Resources at humanresources@dbi.com or 610.943.5048.

Disclaimer

The preceding job description highlights the general nature and level of work, and is not intended to be a comprehensive description of duties. Actual duties may vary. Starting pay ranges from $12-15/hr and vary based on position, location, training and experience. This base pay range is specific to the state posted and may not apply elsewhere.