MCPHS University
Reporting to the Director of Advancement Operations, the Advancement Operations Coordinator plays a pivotal role in supporting the Advancement Office's fundraising and alumni engagement efforts. The Advancement Operations Coordinator will be responsible for gift processing functions, including the preparation and processing of donor acknowledgments and receipts, and the maintenance of alumni and donor records. The Advancement Operations Coordinator will perform alumni website updates and assist with broadcast emails. The Advancement Operations Coordinator will assist with Annual Giving project management and Advancement projects while providing superior customer support to alumni, donors, friends, students, and colleagues across the University.
Encompass (iModules) administration: • Web form management: Design, build, and maintain forms and registration pages within the iModules system • Email marketing: Execute email campaigns to communicate with and solicit gifts from alumni, donors, and other constituents, and send event invitations, announcements, and news • Generate reports on event attendance and registration statistics
Gift booking and acknowledgement: • Gift entry: Process and accurately record all types of gifts and commitments, such as checks, credit cards, stock donations, pledges, and matching gifts. Perform gift batch audits • Reconciliation: Perform monthly gift reconciliation with the Business Office to ensure that fundraising and financial records are in alignment • Donor acknowledgment: Manage the production of gift receipts and acknowledgment letters to ensure prompt and accurate communication with donors • Pledge tracking: Enter pledges into the database and manage the process of sending pledge payment reminders • Perform timely gift documentation filing
Database and record maintenance: • Working with the Associate Director of Information Management, ensure the accuracy, consistency, and completeness of constituent records by performing data cleanup projects • Create new constituent records and update existing biographical information based on gift documentation and other sources
Donor Relations & Stewardship: • Customer service: Collaborate with Advancement colleagues to manage donor inquiries related to gift processing or receipting • Generate stewardship letters to donors and fund contacts utilizing mail merge functionality • Support the creation and sharing of special stewardship reports for named funds and major gift donors
Annual Giving project management: • Working closely with the Advancement Communications Manager and the Executive Director of University Advancement, coordinate the direct mail campaign lifecycle, including timeline development, audience segmentation, appeal code requests, and vendor coordination • Data analysis: Track and report on direct mail campaign performance metrics, including response rates, conversion rates, and ROI
Office Administrative Support - Worcester: • Oversees supplies and manages inventory for the Worcester office • Provides administrative support to the Operations team
Miscellaneous: • Assists with events, including occasional night/weekend work • Additional responsibilities may be assigned by the supervisor
Required: • Bachelor's degree preferred • Minimum of two years of work experience, preferably in a fundraising office or higher education • Gift processing and records management knowledge desired • Strong interpersonal skills and a customer service orientation • Must be detail-oriented, flexible, and able to manage multiple tasks simultaneously • Demonstrated Microsoft Office proficiency • Minimum of two years of experience working with complex databases, preferably Raiser's Edge/NXT • Minimum of two years of experience working with website and broadcast email management platforms, preferably Encompass (iModules)
Physical Requirements: • Typical office or administrative working conditions. Staff is not exposed to adverse environmental conditions. Work is primarily sedentary in nature; there are no special physical demands.
Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.
Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.
About Us
Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world's top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston's Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation.
We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.
MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.
Encompass (iModules) administration: • Web form management: Design, build, and maintain forms and registration pages within the iModules system • Email marketing: Execute email campaigns to communicate with and solicit gifts from alumni, donors, and other constituents, and send event invitations, announcements, and news • Generate reports on event attendance and registration statistics
Gift booking and acknowledgement: • Gift entry: Process and accurately record all types of gifts and commitments, such as checks, credit cards, stock donations, pledges, and matching gifts. Perform gift batch audits • Reconciliation: Perform monthly gift reconciliation with the Business Office to ensure that fundraising and financial records are in alignment • Donor acknowledgment: Manage the production of gift receipts and acknowledgment letters to ensure prompt and accurate communication with donors • Pledge tracking: Enter pledges into the database and manage the process of sending pledge payment reminders • Perform timely gift documentation filing
Database and record maintenance: • Working with the Associate Director of Information Management, ensure the accuracy, consistency, and completeness of constituent records by performing data cleanup projects • Create new constituent records and update existing biographical information based on gift documentation and other sources
Donor Relations & Stewardship: • Customer service: Collaborate with Advancement colleagues to manage donor inquiries related to gift processing or receipting • Generate stewardship letters to donors and fund contacts utilizing mail merge functionality • Support the creation and sharing of special stewardship reports for named funds and major gift donors
Annual Giving project management: • Working closely with the Advancement Communications Manager and the Executive Director of University Advancement, coordinate the direct mail campaign lifecycle, including timeline development, audience segmentation, appeal code requests, and vendor coordination • Data analysis: Track and report on direct mail campaign performance metrics, including response rates, conversion rates, and ROI
Office Administrative Support - Worcester: • Oversees supplies and manages inventory for the Worcester office • Provides administrative support to the Operations team
Miscellaneous: • Assists with events, including occasional night/weekend work • Additional responsibilities may be assigned by the supervisor
Required: • Bachelor's degree preferred • Minimum of two years of work experience, preferably in a fundraising office or higher education • Gift processing and records management knowledge desired • Strong interpersonal skills and a customer service orientation • Must be detail-oriented, flexible, and able to manage multiple tasks simultaneously • Demonstrated Microsoft Office proficiency • Minimum of two years of experience working with complex databases, preferably Raiser's Edge/NXT • Minimum of two years of experience working with website and broadcast email management platforms, preferably Encompass (iModules)
Physical Requirements: • Typical office or administrative working conditions. Staff is not exposed to adverse environmental conditions. Work is primarily sedentary in nature; there are no special physical demands.
Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.
Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.
About Us
Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world's top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston's Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation.
We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.
MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.