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Supervisor, Care Management - Enhanced Care Management (ECM)
Jobleads-US, San Francisco, California, United States, 94199
Supervisor, Care Management - Enhanced Care Management (ECM)
1563 Mission St, San Francisco, CA 94103, USA Job Description
Posted Tuesday, September 30, 2025 at 7:00 AM HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. The Integrated Care Center Clinic is a federally qualified health centers that provide primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, and chronic medical conditions. We provide team based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate. Benefits and perks: HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more! Employees qualify for public loan forgiveness programs Training and professional development opportunities Work with mission driven, compassionate colleagues and make a difference every day in the work that you do. CalAIM is an initiative of the Department of Health Care Services (DHCS) to improve the quality of life and health outcomes of Medi-Cal recipients by implementing delivery system, program, and payment reforms across the Medi-Cal program. A key feature of CalAIM is the statewide introduction of an Enhanced Care Management (ECM) benefit and a menu of Community Supports, which, at the option of a Managed Care Plan (MCP), publicly funded health insurance plans for low-income citizens, can address the clinical and non-clinical needs of Populations of Focus with the most complex medical and social needs. KEY RESPONSIBILITIES Program Implementation & Development Organize, stabilize, and integrate the new project by meeting with representatives from the funding source (e.g., San Francisco Health Plan or other local MCPs). Understand the needs of the population, referral and authorization processes, data-entry, and billing, to build a solid foundation for the program. Create a framework that allows for community-based program expansion. Organize patient care activities as outlined by the MCP and implement identified care coordination strategies. Client Identification & Engagement Identify eligible individuals for MCP enrollment from State Prisons, County Jails, hospitals, and other locations. Use a variety of outreach and engagement strategies, including: In-person meetings at the client’s location Mail, email, texts, and phone calls Street and community-level outreach Collaborate with client advocates as appropriate. Engage and serve clients insured by non-contract MCPs and un-insured clients as needed Collaborate with other local HealthRIGHT 360 programs to serve participants from varying levels of care Care Coordination & Case Management Maintain regular communication with all providers involved in the members’ care team. Ensure care is continuous and well-coordinated across: Primary care Physical and developmental health Mental health SUD treatment Housing and social services Support client engagement through: Medication coordination and reconciliation Scheduling and reminders Transportation coordination and accompaniment Removing other barriers to care Assessment & Client Support Participate in intake by completing assessments required by the MCP. Monitor clients' progress toward treatment plan goals and provide input. Complete Releases of Information (ROIs) and assess clients’ care needs. Connect clients to services and resources, including: Medical and behavioral healthcare Employment and education opportunities Housing Community and government resources (e.g., DPSS, DMV) Engage with a multidisciplinary team to identify care gaps and obtain appropriate input. Collaborate with clients and families to support community reintegration. Coordinate with external agencies to support client access to needed resources. Clinical Documentation Write and complete all progress notes within 24 hours of service delivery. Complete, document, and update all clinical requirements such as needs assessments and care plans. Write clients’ progress letters and court reports. Oversee clinical documentation for Lead Care Management staff as team expands, within a timely matter. Training, Supervision and Quality Improvement Responsibilities Facilitates Clinical Group Supervision as team expands. This is a
field-based position , requiring frequent travel. Must have a dependable vehicle and valid insurance. Services are delivered in the community, at client-preferred locations such as: Homes Medical facilities Behavioral health providers Office space is available for documentation, clinical supervision, and training. Mileage for field-based work may be reimbursed. Primary service area:
San Francisco (may expand to neighboring counties as needed). QUALIFICATIONS Education, Experience, and Credentials Bachelor’s degree in social work, Psychology, Nursing, Public Health, or a related field
with
At least 1 year of supervisory or leadership experience in healthcare, social services, or community-based setting. OR High School Diploma/GED
with
3 years of supervisory or leadership experience in healthcare, social services, or community-based setting. At least 3 years of case management experience working with high-need populations (Medi-Cal, Medi-Care and private Medical Insurance Plans). Valid driver’s license, reliable transportation, and current auto insurance. AOD Certification from an accredited certifying body (CCAPP, CAADE, CADTP). Two years’ experience in the human service field and/or demonstrated expertise in substance abuse treatment, relapse prevention, and recovery. Experience working with clients experiencing acute withdrawal from substances. Experience with providing trauma-informed services. Master’s degree in social work (MSW), Counseling, Nursing, or a related behavioral health field. PHYSICAL REQUIREMENTS In an 8-hr workday, employee is required to perform work: 4 Hrs Standing 2 Hrs Walking 2 Hrs Driving Frequently Must complete background check and Livescan. Covid-19 vaccine and booster is required for this position. Exemptions are not accepted. We will consider for employment qualified applicants with arrest and conviction records. 1563 Mission St, San Francisco, CA 94103, USA
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1563 Mission St, San Francisco, CA 94103, USA Job Description
Posted Tuesday, September 30, 2025 at 7:00 AM HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. The Integrated Care Center Clinic is a federally qualified health centers that provide primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, and chronic medical conditions. We provide team based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate. Benefits and perks: HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more! Employees qualify for public loan forgiveness programs Training and professional development opportunities Work with mission driven, compassionate colleagues and make a difference every day in the work that you do. CalAIM is an initiative of the Department of Health Care Services (DHCS) to improve the quality of life and health outcomes of Medi-Cal recipients by implementing delivery system, program, and payment reforms across the Medi-Cal program. A key feature of CalAIM is the statewide introduction of an Enhanced Care Management (ECM) benefit and a menu of Community Supports, which, at the option of a Managed Care Plan (MCP), publicly funded health insurance plans for low-income citizens, can address the clinical and non-clinical needs of Populations of Focus with the most complex medical and social needs. KEY RESPONSIBILITIES Program Implementation & Development Organize, stabilize, and integrate the new project by meeting with representatives from the funding source (e.g., San Francisco Health Plan or other local MCPs). Understand the needs of the population, referral and authorization processes, data-entry, and billing, to build a solid foundation for the program. Create a framework that allows for community-based program expansion. Organize patient care activities as outlined by the MCP and implement identified care coordination strategies. Client Identification & Engagement Identify eligible individuals for MCP enrollment from State Prisons, County Jails, hospitals, and other locations. Use a variety of outreach and engagement strategies, including: In-person meetings at the client’s location Mail, email, texts, and phone calls Street and community-level outreach Collaborate with client advocates as appropriate. Engage and serve clients insured by non-contract MCPs and un-insured clients as needed Collaborate with other local HealthRIGHT 360 programs to serve participants from varying levels of care Care Coordination & Case Management Maintain regular communication with all providers involved in the members’ care team. Ensure care is continuous and well-coordinated across: Primary care Physical and developmental health Mental health SUD treatment Housing and social services Support client engagement through: Medication coordination and reconciliation Scheduling and reminders Transportation coordination and accompaniment Removing other barriers to care Assessment & Client Support Participate in intake by completing assessments required by the MCP. Monitor clients' progress toward treatment plan goals and provide input. Complete Releases of Information (ROIs) and assess clients’ care needs. Connect clients to services and resources, including: Medical and behavioral healthcare Employment and education opportunities Housing Community and government resources (e.g., DPSS, DMV) Engage with a multidisciplinary team to identify care gaps and obtain appropriate input. Collaborate with clients and families to support community reintegration. Coordinate with external agencies to support client access to needed resources. Clinical Documentation Write and complete all progress notes within 24 hours of service delivery. Complete, document, and update all clinical requirements such as needs assessments and care plans. Write clients’ progress letters and court reports. Oversee clinical documentation for Lead Care Management staff as team expands, within a timely matter. Training, Supervision and Quality Improvement Responsibilities Facilitates Clinical Group Supervision as team expands. This is a
field-based position , requiring frequent travel. Must have a dependable vehicle and valid insurance. Services are delivered in the community, at client-preferred locations such as: Homes Medical facilities Behavioral health providers Office space is available for documentation, clinical supervision, and training. Mileage for field-based work may be reimbursed. Primary service area:
San Francisco (may expand to neighboring counties as needed). QUALIFICATIONS Education, Experience, and Credentials Bachelor’s degree in social work, Psychology, Nursing, Public Health, or a related field
with
At least 1 year of supervisory or leadership experience in healthcare, social services, or community-based setting. OR High School Diploma/GED
with
3 years of supervisory or leadership experience in healthcare, social services, or community-based setting. At least 3 years of case management experience working with high-need populations (Medi-Cal, Medi-Care and private Medical Insurance Plans). Valid driver’s license, reliable transportation, and current auto insurance. AOD Certification from an accredited certifying body (CCAPP, CAADE, CADTP). Two years’ experience in the human service field and/or demonstrated expertise in substance abuse treatment, relapse prevention, and recovery. Experience working with clients experiencing acute withdrawal from substances. Experience with providing trauma-informed services. Master’s degree in social work (MSW), Counseling, Nursing, or a related behavioral health field. PHYSICAL REQUIREMENTS In an 8-hr workday, employee is required to perform work: 4 Hrs Standing 2 Hrs Walking 2 Hrs Driving Frequently Must complete background check and Livescan. Covid-19 vaccine and booster is required for this position. Exemptions are not accepted. We will consider for employment qualified applicants with arrest and conviction records. 1563 Mission St, San Francisco, CA 94103, USA
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