NYU Langone Health is hiring: Medical Secretary - Radiology in New York

Overview

Medical Secretary - Radiology role at NYU Langone Health. Provides basic support services for Medical Office intake operations, assists with inter-departmental scheduling for patient visits, treatments, and procedures, and obtains pre-authorizations/certifications for treatments and diagnostic procedures. May provide assistance to less senior staff and cover the front desk as needed.

Job Responsibilities

• Maintains and receives files for area; keeps files organized and up-to-date to facilitate retrieval; completes filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for area section; distributes materials according to content and departmental procedures; logs materials with respect to time and data when applicable.
• Processes incoming and outgoing documents; completes forms neatly; secures appropriate signatures and forwards documents/forms to correct destination based on Medical Center procedures; maintains copy for files; faxes documents as required.
• Provides reception assistance (greet patients, answer calls, direct requests to proper individuals).
• Screens telephone callers in a professional manner; handles calls, takes messages, or directs callers to appropriate person or area.
• Schedules routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized.
• Prepares the daily schedule and refers inquiries regarding pre-authorizations/certifications to the Medical Secretary.
• Maintains supplies and cleanliness of space; restocks supplies as needed; notifies supervisor of any shortage of supplies.
• May assist, provide guidance and/or train less senior staff with intake-related duties.
• Prepares simple, routine memoranda, letters, labels, routine manuscripts, correspondence and other documents as needed.
• Reviews work for accuracy and completeness; maintains routine calendar and assists in basic conference preparation.
• Maintains workload statistics and other data for departmental records; records statistics in established time intervals designated by supervisor.
• Follows supervisor instructions and prepares information neatly; primarily responsible for taking patient phone calls and scheduling over the phone; greets and screens calls in a professional manner; schedules appointments for visits, procedures and follow-ups.
• Collects patient demographic data, electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate, takes medical history, and assigns appointments to physicians based on procedure and insurance coverage.
• Refers Surgical and Infusion scheduling to Senior Medical Secretary; coordinates inter-departmental scheduling post-appointment for specialist visits, scans, and procedures in accordance with insurance coverage and physician directives.
• Collaborates with other areas of the Medical Center and Insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures; ensures patient eligibility at the time of appointment; refers to Senior Medical Secretary for scheduling related to Surgery and Infusion.
• Responsible for pre-authorizations and certifications with the exception of surgical procedures; ensures appropriate procedure and diagnosis coding is used in the pre-certification and verification process and queries physicians when necessary for accuracy.
• Gathers patient demographic data and materials; obtains insurance information, verifies eligibility electronically, captures patient photo, and directs patients to use Patient Secure; on subsequent visits, verifies and edits demographic information as needed.
• Collects and has patients sign patient-related documents (HIPAA, MSPQ, ABN, etc.); follows up with patients and/or representatives to gather missing data to complete the intake process; scans necessary documents into the intake system.
• Monitors intake work queue for timely completion; refers questions regarding insurance coverage or financial matters to the Business Office Associate according to established criteria.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff; types routine material neatly and accurately; answers patient questions to ensure understanding and satisfaction, maintaining confidentiality.
• Performs other related duties as needed by providers and supervisors.

Minimum Qualifications

• High School diploma.
• One year of relevant medical clerical experience; prior physician practice experience and knowledge of medical terminology required.
• Background in computer literacy preferred; light, accurate keyboarding skills required; excellent organizational and interpersonal communication skills.

Preferred Qualifications

Knowledge of computer-based scheduling and appointment programs; excellent telephone skills.

Note: Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with a comprehensive benefits and wellness package. The organization is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Applications are completed online.

View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,290.06 - $66,290.06 Annually. Actual salaries depend on experience, education, and hospital need. The salary range listed does not include bonuses, differential pay, or other forms of compensation. To view the Pay Transparency Notice, please click here.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Hospitals and Health Care