NYU Langone Health is hiring: Medical Secretary-OR Central Scheduling-Day Shift

Overview

Medical Secretary-OR Central Scheduling-Day Shift (35 Hours). Job ID: 1146807_RR00107825.

NYU Langone Health is a fully integrated health system with a strong focus on quality and patient outcomes. The organization operates across six inpatient locations, the Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida, with extensive research activity and partnerships.

For more information, visit NYU Langone Health and engage with us on social media.

Position Summary We have an exciting opportunity to join our team as a Medical Secretary-OR Central Scheduling-Day Shift (35 Hours).

In this role, the successful candidate is responsible for providing basic support services for Medical Office intake operations, assisting with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center, and obtaining pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed.

Responsibilities

• Maintains and receives files for area in an organized and up-to-date manner; completes filing per departmental procedures; sorts and distributes documents and forms; logs materials with respect to time and data; processes incoming/outgoing documents; secures signatures and forwards documents to correct destinations; maintains copies for files; faxes documents per procedures.
• Provides reception assistance (greet patients, answer calls, direct inquiries) and screens telephone callers in a pleasant and professional manner; takes messages or directs callers as appropriate.
• Schedules routine appointments and follow-ups that do not require or have already been pre-authorized; prepares the daily schedule; refers inquiries regarding pre-authorizations/certifications to the Medical Secretary.
• Maintains supplies and cleanliness of space; restocks as needed; notifies supervisor of shortages.
• May assist, provide guidance and/or train less senior staff with intake duties.
• Prepares simple routine memoranda, letters, labels, routine manuscripts, and other documents; reviews work for accuracy; maintains routine calendar and assists in basic conference preparation.
• Maintains workload statistics and data for departmental records; records statistics at designated times; follows supervisor instructions and prepares information neatly.
• Primarily responsible for taking patient phone calls and scheduling over the phone; greets and screens callers; schedules appointments for visits, procedures, and follow-ups; collects patient demographic data, electronically verifies insurance eligibility, coordinates pre-authorizations, takes medical history, and assigns appointments to physicians based on procedure and insurance coverage; refers Surgical and Infusion scheduling to Senior Medical Secretary.
• Post-appointment, coordinates inter-departmental scheduling for specialist visits, scans and procedures in accordance with insurance coverage and physician directives; collaborates with other areas of the Medical Center and Insurance providers to obtain pre-authorizations/certifications; refers to Senior Medical Secretary for surgery/infusion scheduling.
• Responsible for Pre-Authorizations and Certifications except for surgical procedures; ensures appropriate coding and questions physicians to ensure accuracy in pre-certification and verification.
• Performs other related duties as needed by providers and supervisors.
• Responsible for patient check-in/check-out; gathers demographic data and materials; verifies insurance eligibility electronically; collects and signs patient-related documents (HIPAA, MSPQ, ABN, etc.); follows up to gather missing data or refers to senior staff.
• Scans documents into the intake system; monitors intake work queue for timely completion.
• Refers patients with insurance questions or financial concerns to the Business Office, per criteria.
• Maintains professional relationships with physicians, nurses, and office/clinical staff.
• Types routine materials and writes clearly; maintains confidentiality.

Minimum Qualifications

• High School diploma.
• One year of relevant medical clerical experience, including prior physician practice experience and knowledge of medical terminology.
• Computer literacy; light, accurate keyboarding skills; excellent organizational, interpersonal, and communication skills.

Preferred Qualifications

• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides a comprehensive benefits and wellness package, including resources for career development, family, retirement, and overall well-being. NYU Langone Health is an equal opportunity employer committed to inclusion in all aspects of recruiting and employment. Applications are completed online.

Salary range: $66,290.06 annually. Salary ranges comply with New York state Salary Transparency laws; actual compensation varies with experience, education, and hospital need. For Pay Transparency Notice, view the link provided by NYU Langone Health.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care

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