Medical Secretary, Comprehensive Epilepsy Job at NYU Langone Health in New York

Overview

Medical Secretary, Comprehensive Epilepsy

NYU Langone Health is a fully integrated health system with a strong focus on quality and patient outcomes. This position supports Medical Office intake operations and inter-departmental scheduling related to the Comprehensive Epilepsy program.

Job Responsibilities

• Provides reception assistance: greet patients, answer calls, direct requests to appropriate individuals, and screen telephone callers in a professional manner; take messages or direct the caller as needed.
• Perform related duties as needed by providers and supervisors.
• Manage pre-authorizations and certifications (excluding surgical procedures); ensure appropriate coding is used and verify information for accuracy and completeness.
• Coordinate post-visit inter-departmental scheduling for specialist visits, scans, and procedures in alignment with insurance coverage and physician directives; collaborate with other areas of the Medical Center and with insurance providers to obtain pre-authorizations/certifications; refer to Senior Medical Secretary for surgery and infusion scheduling as needed.
• Greet and screen callers, schedule appointments by phone, collect patient demographic data, electronically verify insurance eligibility, coordinate pre-authorizations, collect medical history, and assign appointments to physicians based on procedure and insurance coverage; refer surgical and infusion scheduling to Senior Medical Secretary.
• Maintain workload statistics and departmental records; prepare and present information neatly as directed by supervisor.
• Prepare routine documents and assist with basic conference preparation and related duties; review work for accuracy and completeness.
• May assist, guide, or train less senior staff with intake duties.
• Maintain supplies and space cleanliness; restock as needed and notify supervisor of shortages.
• Maintain and organize files; process incoming/outgoing documents; secure necessary signatures and route documents per procedures; maintain copies for records; fax documents following procedures.
• Answer patient questions to ensure understanding and satisfaction; maintain confidentiality of privileged information.
• Type routine materials (forms, letters, etc.) accurately and legibly; maintain professional relationships with physicians, nurses, and office/clinical staff.
• Refer patients with questions about insurance coverage or financial matters to the Business Office, following established criteria.
• Monitor intake work queue for timely completion; scan and store insurance cards and lab requisitions into the intake system.
• Responsible for patient check-in/check-out; collect and verify demographic data and insurance information; obtain signatures on patient-related documents; follow up to gather missing data as needed.
• Schedule routine appointments and pre-authorized visits; prepare daily schedule and refer pre-authorizations/certifications questions to the Medical Secretary.

Minimum Qualifications

• High school diploma.
• One year of relevant medical clerical experience, including prior physician practice experience and knowledge of medical terminology.
• Computer literacy; light, accurate keyboarding skills; excellent organizational and communication skills.

Preferred Qualifications

• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.

Equal Opportunity and Benefits

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,290.06 - $66,290.06 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here.