DXP Enterprises, Inc. is hiring: Service Customer Service Representative in Phoe

Overview

Join to apply for the Service Customer Service Representative role at DXP Enterprises, Inc.

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers\' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Location: USA:AZ:Phoenix

Responsibilities

• Assist the Service Coordinator in requesting quotes for parts needed on service orders.
• Enter jobs into the P21 system and assign SO numbers and create POs.
• Capture freight charges and ensure received parts are allocated to the correct job.
• Assist with inputting labor hours into service orders within P21.
• Provide administrative support to the Service Manager, including handling documents and special requests.
• Monitor job progress by checking the board daily and following up with vendors or shop leads on any delays.
• Create and maintain spreadsheets to track shop supplies inventory.
• Order office supplies for the service department.
• Generate packing slips for all completed jobs leaving the shop.
• Maintain and organize important documents for field and service mechanics such as badging, certificates, and any safety documents.
• Price check and order necessary supplies for field mechanics and machinists.
• Ensure required forms are consistently stocked and readily available.

Qualifications

• Prior inside sales/customer service experience.
• The ideal candidate would have preferably 2-3 years of some combination of knowledge in pump/motor/rotating equipment/industrial products sales.
• Efficient in Windows-based programs (Excel, Word, PowerPoint, etc.). Experience with SalesForce, Zoom, Microsoft Teams, SAP Ariba, and Citrix P21 would be a plus.
• Excellent communication skills.
• Should be enthusiastic and able to work independently.
• Must have experience performing a majority of the functions.
• Willingness to learn and take directions when needed.
• Data entry skills, organization, multi-tasking and customer focus are required.

Additional Information

• Physical Demand: N/A
• Working Conditions: Office environment
• Training/Certifications: NA
• Shift Time/Overtime: Normal in-person business hours Monday-Friday.
• Travel: N/A
• Education: Bachelor\'s degree preferred but not required.

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V