Customer Service Representative Job at David's Bridal in Tampa

Overview

David’s Bridal is hiring a Part-Time Customer Service Representative (CSR). The CSR is responsible for interacting with customers, maintaining a friendly, positive, authentic, empathetic, and professional approach to deliver a consistent five-star customer service experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager, and supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store provides an exceptional shopping experience.

Responsibilities

• Welcome all customers with genuine enthusiasm over the phone, via virtual chats, and in person; communicate clearly and concisely; adapt communication style to suit the customer; problem solve; maintain excellent phone skills; resolve conflicts.
• Use all systems to manage customer flow and deliver a five-star service experience.
• Maintain service vows: Be Prepared, Welcoming, meet customer needs, and handle operational checklist tasks while addressing customers’ emotional and practical needs.
• Provide exceptional service to multiple customers at once and contribute to the store’s five-star service goals.
• Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
• Explain how alterations can help perfect the dress for the event in partnership with Alterations; promote alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and adhere to dress code policies.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to achieve customer satisfaction and loyalty.
• Assist with inventory procedures: processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support cash wrap processes and transactions with accuracy to ensure customers feel celebrated.
• Assist with sales promotions and visual updates; perform other duties as assigned.

Physical Demands

• Occasionally stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; talk and hear customers; lift up to 25 pounds; use computer and mobile devices for long periods.

Education & Credentials

• High school diploma or equivalent; 1-2 years in retail or apparel/service environment preferred.

Part-Time Benefits

• Rewarding environment and competitive pay
• Team bonus; Dayforce Wallet – get paid early
• Generous team member discount after first pay period
• Vision care; supplemental insurances (critical illness, hospital indemnity, accidental injury)
• 401(k) program; discounts for identity protection, home and auto insurance, mobile services
• Legal benefits and pet insurance

Diversity, Equity & Inclusion

David’s Bridal is committed to a diverse, equitable, and inclusive workforce; applications from all qualified candidates are encouraged. We accommodate persons with disabilities and provide information on accommodation policies via Human Resources at humanresources@dbi.com or 610.943.6200.

Disclaimer: This job description highlights the general nature and level of work performed and is not exhaustive. Starting pay varies based on location, position, training, and experience. This base pay range of $15-18/hr is state-specific and may not apply to other locations. Compensation decisions depend on the details and circumstances of each candidate.