Customer Service Representative Job at David's Bridal in Wichita

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At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.

We make dreams happen—apply today!

Overview

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; adapt your communication style to solve problems, using excellent phone skills and conflict resolution.
• Use all systems to manage the customer flow to deliver a Five-Star Customer Service experience.
• Maintain service vows: Be Prepared, Welcoming, Meet Needs, and Be There for all customers, including completing operational checklists and addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers and contribute to the store’s Five-Star Service goals.
• Address customer concerns proactively with confidence; know when to escalate and partner with the leadership team.
• Explain how alterations can help perfect the dress in partnership with Alterations; promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and uphold the Dress Code policy.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management tasks such as processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support cash wrap processes and transact with accuracy to ensure customers feel celebrated.
• Assist with sales promotions and visual updates.
• Other duties as assigned.

Physical Demands

• Stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; communicate with customers.
• Occasionally lift up to 25 pounds.
• Visual requirements to read, use computers, devices, and phones for long periods.

Education & Credentials

• High school diploma or equivalent; or 1–2 years of prior retail experience in apparel, service, or a specialty store environment.

Part Time Benefits Include

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discounts for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Diversity, Equity & Inclusion

Our mission is to embrace Diversity, Equity, and Inclusion and to build a workforce as representative as the customers we serve. David’s Bridal encourages applications from all qualified candidates and provides accommodations as needed. If you need accommodation at any stage of the application process, contact Human Resources at humanresources@dbi.com or 610.943.6200.

Disclaimer & Pay Information

The preceding job description highlights the general nature and level of work performed by employees within this classification and does not contain or be interpreted as a comprehensive description of all duties and qualifications. The starting rate of pay varies by position, location, training, and experience. The base pay range is typically $11-13/hr and may differ by location.