Shiva IT Services
Responsibilities:
- Provide Tier 1 & 2 desktop user support.
- Provide support for HUD Baseline desktop and Microsoft Office Suites.
- Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.
- Perform LAN Administration for Windows 200x servers.
- Install workstation and file server software and hardware - locally and via remote.
- Diagnose and resolve LAN configuration problems.
- Evaluate and diagnose cabling, software and hardware problems.
- Install and support telecommunications hardware.
- Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned.
- Email user support.
- Data backup and restoration.
- Provide technical support for webcast/video teleconferences.
- Security patches and software upgrade surge support.
- Support technology upgrades – both hardware and software.
- Provide problem tracking support (CA Service Center) – end-user desktop/server support.
- Perform field office visits.
- Perform root cause analysis.
- Perform desktop/server decommissioning.
- Documentation of standard IT processes and procedures.