American Red Cross is hiring: Telesales Specialist, RSG * Work from home in Bald

Telesales Specialist, RSG — Work from home

Please apply via the provided channels. This role reports to a Supervisor, RSG Telesales, and is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, and also to small businesses or large businesses with fewer than eight employees to train (B2C Sales). The position also sells Red Cross Store retail training products and supplies to consumer and business customers.

The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs and sell the most appropriate course and product to the customer.

Responsibilities

• Handle inbound calls for customers interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
• Act as consultant to uncover customer training and Red Cross retail product needs
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
• Handle credit card transactions and place training and retail product orders through Sales systems
• Accurately document and update all cases with required call information in Salesforce
• Upsell Red Cross Store retail products that complement class enrollment
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines
• Answer customer questions and address concerns about classes or products
• Attain Training revenue of $325K per year and Retail revenue of $80K per year

Qualifications

Education: High school diploma/GED certificate - higher education a plus.

Experience

• Minimum of 1 year of sales experience within a Call Center (does not have to be B2C)
• Ability to effectively multi-task across multi-system platforms
• Strong influence and negotiation skills are a plus

Skills And Abilities

• Proven consumer sales skills; product sales experience a plus
• Ability to quickly assess customer needs or issues and examine relevant information for a solution
• Professional written and verbal communication and interpersonal skills
• Intermediate computer skills and ability to utilize MS Office programs and Salesforce.com or similar CRM applications
• Attention to detail
• Good organizational skills and reliable, punctual work habits
• Strong time management and multi-tasking abilities
• Ability to work in a fast-paced and changing environment
• Strong sales and people skills (good listener and empathetic)
• Customer service, sales and/or influencing others

Pay information: The target hourly rate is $16.15/hr. We do not offer an annual bonus for this role. Salaries are aligned to the geographic location where work is performed and may consider skills, experience, and internal comparisons. Specific salary information will be reviewed at the time of phone screening based on location and experience.

Benefits For You

• Medical, Dental and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on job type and tenure
• Holidays: 11 paid holidays (core and floating)
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Apply now. The American Red Cross is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Senioriry level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Civic and Social Organizations and Non-profit Organizations