Hotel Night Auditor Job at Suburban Studios Morgantown in Morgantown

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values. Responsibilities: • Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction. • Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction. • Prepare and distribute end-of-day reports, ensuring accurate accounting records. • Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression. • Process payments, generate invoices, and reconcile transactions at the end of each shift. Qualifications: • Experience in hospitality is preferred but not required—we welcome applicants at all experience levels. • Proven customer service experience with a strong guest-focused mentality • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Strong customer service skills with a guest-focused approach. Compensation: $14 - $15 hourly

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