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Inside Higher Ed

Inside Higher Ed is hiring: Online Community Manager in Gainesville

Inside Higher Ed, Gainesville, FL, United States, 32635

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Overview

Join to apply for the Online Community Manager role at Inside Higher Ed.

Job No: 537243 | Work Type: Full Time | Location: Main Campus (Gainesville, FL) | Categories: Communications/Public Relations/Marketing | Department: 60440000 - AG-IFAS COMMUNICATION SERVICES

Responsibilities

  • Online Moderator and Member Management
    • Serve as moderator for Blogs.IFAS, actively engaging members to encourage participation and content creation.
    • Coordinate the development and implementation of the user community.
    • Identify and analyze engagement patterns and trends to inform strategy.
    • Recruit and onboard subject matter experts.
    • Provide training, coaching, and guidance to faculty, staff, and member leaders.
    • Share best practices on accessibility and branding standards.
  • Analytics and Dashboards
    • Analyze and interpret digital engagement data.
    • Create and present reports and dashboards on website and blog activity.
    • Monitor community demographics and member activity.
    • Recommend strategies to improve engagement and utilization.
    • Communicate performance metrics to administrative and member audiences.
  • Communications
    • Manage digital campaigns, e-blasts, and newsletters.
    • Compose clear and concise messages on complex topics for broad audiences.
    • Troubleshoot technical issues and conduct quality assurance checks.
    • Collaborate with the web team to ensure consistent design and functionality.
    • Stay current with innovations in online community management.
  • Content Curation
    • Collect, organize, edit, and publish content for UF/IFAS websites and blogs.
    • Assist clients with basic website setup and content collection.
    • Support users with event management and calendar postings.
  • Taxonomy
    • Structure and classify community data using established taxonomy systems.

Qualifications

Required: Bachelor\'s degree and two years of relevant experience or an equivalent combination of education and appropriate experience.

Salary: $44,000; commensurate with education and experience.

Preferred

  • Team-oriented mindset with a strong ability to collaborate.
  • Proven ability to work both independently and within a team setting.
  • Strong troubleshooting skills, with the ability to solve complex technical issues.
  • Effective communication skills with both technical and non-technical stakeholders.
  • Skilled in resolving community issues by aligning user needs with University policies and guidelines, while maintaining trust among content creators.

Knowledge and Tools

  • ADA and WCAG compliance standards
  • Microsoft Excel and Microsoft Word
  • Basic image cropping tools
  • E-mail digital marketing platforms
  • Google Analytics data interpretation

Additional Knowledge

  • Creating and troubleshooting Google Looker Studio data visualization reports
  • Using Google Search Console for SEO optimization

Web and Digital Communications

  • 3+ years of advanced experience producing cohesive web communications
  • Web Content Management System (WCMS) site administrator experience
  • Content creation and curation including online event calendar management
  • Experience running digital campaigns, e-blasts, and e-newsletters

Data and Reporting

  • Experience analyzing, interpreting, and presenting online data
  • Experience structuring and classifying data using taxonomy

Community Engagement and Leadership

  • Effective communication with executives and member leaders
  • Strong team orientation and collaborative mindset
  • Moderating online communities, motivating participation, recruiting SMEs, and training community-aligned individuals

Application Instructions

Special Instructions to Applicants: Interested candidates should upload a copy of their resume. You may also provide a link to your portfolio of relevant work if applicable. Application must be submitted by 11:55 p.m. (ET) of the posting end date.

To apply, visit https://explore.jobs.ufl.edu/en-us/job/537243

Health Assessment Required: No

Applications Close: 06 October 2025

Our Commitment: The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to Florida Sunshine and Public Record laws. For an accommodation due to a disability, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

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