Logo
Magenium

Technical Services - Cloud Solutions Architect

Magenium, Chicago

Save Job

Technical Services - Cloud Solutions Architect

Chicago, IL, USA Req #10802

Thursday, December 19, 2024

Opportunity to work for a 100% Employee-Owned Company.

We are growing!

Magenium Solutions is in search of a Teams Voice Engineer/Architect to assist with the integration of On-Prem PBX Systems to Teams Voice utilizing Direct Routing and Operator Connect. Five plus years of technical support, technical consulting experience, or information technology (IT) experience or related field OR 3+ years of voice implementation experience.

Response and Resolution

  • You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • On-site customer implementations and willingness to travel.
  • Working directly with Solutions Architect to build and deploy Teams Voice Solutions.

Readiness

  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues through training and readiness.

Product/Process Improvement

  • You engage with Microsoft Engineering/Supportability teams to investigate issues and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Required Qualifications

  • Product support experience or related work experience.
  • Strong logical thinking and communication skills.
  • Strong network and/or VoIP experience with underlying technologies such as:
  • Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN protocols and technologies.
  • Experience working with Windows Server, Active Directory.
  • Experience working with SBCs, Firewalls, and Direct Routing.
  • Knowledge of Office 365 technologies – particularly Microsoft Teams, Intune, Entra.
  • Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.

Skills

  • Analog Gateways
  • SIP Gateways
  • ATAs
  • Paging System
  • PowerShell

Preferred Qualifications

  • Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.

If interested, please email an updated resume to . LOCAL CANDIDATES ONLY PLEASE.

#J-18808-Ljbffr