Magenium
Technical Services - Cloud Solutions Architect
Magenium, Chicago, Illinois, United States, 60290
Technical Services - Cloud Solutions Architect
Chicago, IL, USA Req #10802
Thursday, December 19, 2024
Opportunity to work for a 100% Employee-Owned Company.
We are growing!
Magenium Solutions is in search of a Teams Voice Engineer/Architect to assist with the integration of On-Prem PBX Systems to Teams Voice utilizing Direct Routing and Operator Connect. Five plus years of technical support, technical consulting experience, or information technology (IT) experience or related field OR 3+ years of voice implementation experience.
Response and Resolution
You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
On-site customer implementations and willingness to travel.
Working directly with Solutions Architect to build and deploy Teams Voice Solutions.
Readiness
You deepen your technical and professional proficiency to enable you to resolve complex customer issues through training and readiness.
Product/Process Improvement
You engage with Microsoft Engineering/Supportability teams to investigate issues and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Required Qualifications
Product support experience or related work experience.
Strong logical thinking and communication skills.
Strong network and/or VoIP experience with underlying technologies such as:
Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN protocols and technologies.
Experience working with Windows Server, Active Directory.
Experience working with SBCs, Firewalls, and Direct Routing.
Knowledge of Office 365 technologies – particularly Microsoft Teams, Intune, Entra.
Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.
Skills
Analog Gateways
SIP Gateways
ATAs
Paging System
PowerShell
Preferred Qualifications
Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.
If interested, please email an updated resume to
beth.fischer@magenium.com . LOCAL CANDIDATES ONLY PLEASE.
#J-18808-Ljbffr
Thursday, December 19, 2024
Opportunity to work for a 100% Employee-Owned Company.
We are growing!
Magenium Solutions is in search of a Teams Voice Engineer/Architect to assist with the integration of On-Prem PBX Systems to Teams Voice utilizing Direct Routing and Operator Connect. Five plus years of technical support, technical consulting experience, or information technology (IT) experience or related field OR 3+ years of voice implementation experience.
Response and Resolution
You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
On-site customer implementations and willingness to travel.
Working directly with Solutions Architect to build and deploy Teams Voice Solutions.
Readiness
You deepen your technical and professional proficiency to enable you to resolve complex customer issues through training and readiness.
Product/Process Improvement
You engage with Microsoft Engineering/Supportability teams to investigate issues and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Required Qualifications
Product support experience or related work experience.
Strong logical thinking and communication skills.
Strong network and/or VoIP experience with underlying technologies such as:
Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN protocols and technologies.
Experience working with Windows Server, Active Directory.
Experience working with SBCs, Firewalls, and Direct Routing.
Knowledge of Office 365 technologies – particularly Microsoft Teams, Intune, Entra.
Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.
Skills
Analog Gateways
SIP Gateways
ATAs
Paging System
PowerShell
Preferred Qualifications
Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.
If interested, please email an updated resume to
beth.fischer@magenium.com . LOCAL CANDIDATES ONLY PLEASE.
#J-18808-Ljbffr