Magenium
Technical Services - Cloud Solutions Architect
Magenium - Chicago
Work at Magenium
Overview
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Overview
Technical Services - Cloud Solutions Architect
Chicago, IL, USA Req #10802
Thursday, December 19, 2024
Opportunity to work for a 100% Employee-Owned Company.
We are growing!
Magenium Solutions is in search of a Teams Voice Engineer/Architect to assist with the integration of On-Prem PBX Systems to Teams Voice utilizing Direct Routing and Operator Connect. Five plus years of technical support, technical consulting experience, or information technology (IT) experience or related field OR 3+ years of voice implementation experience.
Response and Resolution
- You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- On-site customer implementations and willingness to travel.
- Working directly with Solutions Architect to build and deploy Teams Voice Solutions.
Readiness
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues through training and readiness.
Product/Process Improvement
- You engage with Microsoft Engineering/Supportability teams to investigate issues and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Required Qualifications
- Product support experience or related work experience.
- Strong logical thinking and communication skills.
- Strong network and/or VoIP experience with underlying technologies such as:
- Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN protocols and technologies.
- Experience working with Windows Server, Active Directory.
- Experience working with SBCs, Firewalls, and Direct Routing.
- Knowledge of Office 365 technologies – particularly Microsoft Teams, Intune, Entra.
- Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.
Skills
- Analog Gateways
- SIP Gateways
- ATAs
- Paging System
- PowerShell
Preferred Qualifications
- Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.
If interested, please email an updated resume to . LOCAL CANDIDATES ONLY PLEASE.
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