IT Support Specialist Job at Insight Global in Virginia Beach

Overview

A client is seeking to onboard an IT Support Specialist II for a six-month contract-to-hire role, with the expectation of working onsite five days a week. The position is with a leading infrastructure construction and engineering firm in North America, known for its expertise in designing and building critical infrastructure such as highways, bridges, rail systems, dams, aviation facilities, and water management projects. The selected individual will be responsible for providing remote support to approximately 150 employees and desk-side support to around 40 onsite staff. Key responsibilities include user setups, password resets, Active Directory management, printer support, Windows administration, and assistance with onboarding processes. All support inquiries will be managed through the company’s internal proprietary system. They are looking for someone who wants to grow in their career.

Responsibilities

• Provide remote support to approximately 150 employees and desk-side support to approximately 40 onsite staff.
• Perform user setups and password resets; manage Active Directory; handle printer support; administer Windows environments.
• Assist with onboarding processes.
• Use the company’s internal proprietary system to manage support inquiries.

Qualifications

• 2–4 years of experience in IT support
• Hands-on experience using ticketing systems to manage support requests
• Demonstrated success in previous IT support roles
• Working knowledge of Active Directory, Windows OS, printer management, and mobile devices
• Excellent communication and problem-solving skills
• Strong ability to work independently and handle multiple support issues simultaneously
• Must have reliable transportation and valid Driver's License

Preferred qualifications

Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industries: Construction and Civil Engineering

Compensation

Base pay range: $28.00/hr - $30.00/hr

Note: This description reflects the duties of the role and does not guarantee an offer of employment or salary. Actual compensation will be determined based on skills and experience.