IT Support Analyst Job at AccruePartners in Charlotte

Overview

Join to apply for the IT Support Analyst role at AccruePartners.

THE TEAM YOU WILL BE JOINING
An IT support team dedicated to ensuring smooth operations across point-of-sale (POS) systems and site infrastructure. You’ll join a customer-first environment where resolving issues quickly, keeping sites online, and supporting employees directly impacts business performance and customer experience.

What They Offer You

• A hybrid/onsite role with exposure to POS, networking, and Microsoft 365 technologies
• Opportunities to learn and grow in a fast-paced, multi-site retail/service environment
• Direct impact on day-to-day store operations and customer-facing technology
• A collaborative team that values accuracy, responsiveness, and professional development

Location

• Hybrid - South Charlotte

What You Will Do

• Manage and respond to support tickets via MaintainX, Zendesk, or similar platforms
• Perform Level 1 troubleshooting for POS systems, including EMV/debit terminals and receipt printers
• Provide basic network troubleshooting (LAN/WAN, Wi-Fi, IP conflicts, VPN)
• Assist with user account creation and maintenance across POS and back-office systems
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Provide remote, chat, or phone-based support to site staff
• Assist with mobile device support, VPN setup, and MFA configurations
• Monitor and respond to basic security or system alerts related to site operations

How Will You Qualify

• 1–3 years of IT or POS support experience (help desk, service desk, or site support)
• Familiarity with POS systems, EMV/debit terminals, and peripheral hardware
• Basic networking knowledge (IP, DNS, DHCP, VPN, Wi-Fi)
• Experience using ticketing systems (Zendesk, MaintainX, or similar)
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint)
• Excellent written and verbal communication skills
• Strong problem-solving and multitasking abilities

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Staffing and Recruiting

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