IT Support Analyst Job at AccruePartners in Charlotte

THE TEAM YOU WILL BE JOINING
An IT support team dedicated to ensuring smooth operations across point-of-sale (POS) systems and site infrastructure. You`ll join a customer-first environment where resolving issues quickly, keeping sites online, and supporting employees directly impacts business performance and customer experience.

WHAT THEY OFFER YOU

• A hybrid/onsite role with exposure to POS, networking, and Microsoft 365 technologies
• Opportunities to learn and grow in a fast-paced, multi-site retail/service environment
• Direct impact on day-to-day store operations and customer-facing technology
• A collaborative team that values accuracy, responsiveness, and professional development

• Hybrid - South Charlotte

• Manage and respond to support tickets via MaintainX, Zendesk, or similar platforms
• Perform Level 1 troubleshooting for POS systems, including EMV/debit terminals and receipt printers
• Provide basic network troubleshooting (LAN/WAN, Wi-Fi, IP conflicts, VPN)
• Assist with user account creation and maintenance across POS and back-office systems
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Provide remote, chat, or phone-based support to site staff
• Assist with mobile device support, VPN setup, and MFA configurations
• Monitor and respond to basic security or system alerts related to site operations

• 1-3 years of IT or POS support experience (help desk, service desk, or site support)
• Familiarity with POS systems, EMV/debit terminals, and peripheral hardware
• Basic networking knowledge (IP, DNS, DHCP, VPN, Wi-Fi)
• Experience using ticketing systems (Zendesk, MaintainX, or similar)
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint)
• Excellent written and verbal communication skills
• Strong problem-solving and multitasking abilities
  
• #LI-HW1