Windsor Communities
Resident Services Manager II
Windsor Communities, San Francisco, California, United States, 94199
Overview
Resident Services Manager II | Mission Bay by Windsor and Windsor at Dogpatch - San Francisco, CA As the Resident Services Manager II, you will oversee the smooth operation of our community, ensuring an exceptional experience for residents and fostering a strong sense of community. You will prioritize move-in satisfaction, renewal acquisition, and serve as the primary liaison to the Support Services Team. This role collaborates with the Sales Leadership team to ensure a seamless transition from prospect to resident. By creating a warm environment, organizing resident appreciation events, and maintaining an active social media presence, you will contribute to a vibrant community that meets residents’ needs today, tomorrow, and every day. Note: Windsor Communities was recognized with the 2024 Kingsley Excellence Award for Overall Customer Service. Compensation & Benefits
Compensation:
Hourly: Starting at $40.07 or $83,345 annually. The full range is $40.07 - $50.09 depending on years of experience, tenure, and location. Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly. Total Starting Annual Compensation Potential: $100,014 ($83,345 + $16,669 bonus potential) Benefits: Comprehensive benefits package, including medical, dental, vision, 401k, and PTO. 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days. Opportunities for growth—we invest in our team’s development. For more information, visit: Benefits! Responsibilities
Customer Focus: Ensure timely response to resolve or escalate resident issues; lead resident package management; prepare move-in day documentation and inspections to guarantee a seamless move-in; conduct move-in day welcome appointments; perform post-move-in communications; partner with the Service Manager to monitor the Work Order Program and conduct post-work-order follow-ups to ensure customer satisfaction. Financial Management: Process monthly invoices per Procurement Policy; proactively monitor expenses and adjust spending within monthly operating budgets; detail monthly variances with recommendations to the direct manager. Sales Strategy: Assist in Funnel CRM queue management; support unguided prospect tours through signage, apartment preparation, and greeting prospects. Administrative Support: Review maintenance make-ready/move-in/move-out schedules; manage the notice to vacate process and associated paperwork; collaborate with the Prior Resident Support team to provide information to the Support Services team and oversee Move Out Inspection within the inspection software; promote and administer the TIDY program. Role Expectations: Weekend work may be required; maintain partnership with Service Manager to positively impact communication and processes around Work Order and Make Ready Maintenance; demonstrate proficiency in Microsoft 365 (Word, Excel, Outlook, Teams); working knowledge of property management and prop-tech systems. Qualifications
2-3 years of sales experience in retail, hospitality, or multi-family environments; Microsoft Office skills; undergraduate degree preferred. Three years of related experience and/or training, or equivalent combination of education and experience. Equivalent combinations of education/experience considered; experience in multifamily operations is preferred. Knowledge of Funnel CRM preferred; Microsoft Office 365 required; transferable apartment industry sales experience is a plus. Windsor Communities provides training, mentoring, growth, and advancement opportunities. We are committed to creating exceptional experiences for residents and associates. Join a growing organization that embodies our core values of Accountable, Inclusive, Energizing and Courageous. Windsor’s mission is to create communities where people feel truly cared for. E-Verify and equal opportunity employer statements apply as applicable.
#J-18808-Ljbffr
Resident Services Manager II | Mission Bay by Windsor and Windsor at Dogpatch - San Francisco, CA As the Resident Services Manager II, you will oversee the smooth operation of our community, ensuring an exceptional experience for residents and fostering a strong sense of community. You will prioritize move-in satisfaction, renewal acquisition, and serve as the primary liaison to the Support Services Team. This role collaborates with the Sales Leadership team to ensure a seamless transition from prospect to resident. By creating a warm environment, organizing resident appreciation events, and maintaining an active social media presence, you will contribute to a vibrant community that meets residents’ needs today, tomorrow, and every day. Note: Windsor Communities was recognized with the 2024 Kingsley Excellence Award for Overall Customer Service. Compensation & Benefits
Compensation:
Hourly: Starting at $40.07 or $83,345 annually. The full range is $40.07 - $50.09 depending on years of experience, tenure, and location. Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly. Total Starting Annual Compensation Potential: $100,014 ($83,345 + $16,669 bonus potential) Benefits: Comprehensive benefits package, including medical, dental, vision, 401k, and PTO. 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days. Opportunities for growth—we invest in our team’s development. For more information, visit: Benefits! Responsibilities
Customer Focus: Ensure timely response to resolve or escalate resident issues; lead resident package management; prepare move-in day documentation and inspections to guarantee a seamless move-in; conduct move-in day welcome appointments; perform post-move-in communications; partner with the Service Manager to monitor the Work Order Program and conduct post-work-order follow-ups to ensure customer satisfaction. Financial Management: Process monthly invoices per Procurement Policy; proactively monitor expenses and adjust spending within monthly operating budgets; detail monthly variances with recommendations to the direct manager. Sales Strategy: Assist in Funnel CRM queue management; support unguided prospect tours through signage, apartment preparation, and greeting prospects. Administrative Support: Review maintenance make-ready/move-in/move-out schedules; manage the notice to vacate process and associated paperwork; collaborate with the Prior Resident Support team to provide information to the Support Services team and oversee Move Out Inspection within the inspection software; promote and administer the TIDY program. Role Expectations: Weekend work may be required; maintain partnership with Service Manager to positively impact communication and processes around Work Order and Make Ready Maintenance; demonstrate proficiency in Microsoft 365 (Word, Excel, Outlook, Teams); working knowledge of property management and prop-tech systems. Qualifications
2-3 years of sales experience in retail, hospitality, or multi-family environments; Microsoft Office skills; undergraduate degree preferred. Three years of related experience and/or training, or equivalent combination of education and experience. Equivalent combinations of education/experience considered; experience in multifamily operations is preferred. Knowledge of Funnel CRM preferred; Microsoft Office 365 required; transferable apartment industry sales experience is a plus. Windsor Communities provides training, mentoring, growth, and advancement opportunities. We are committed to creating exceptional experiences for residents and associates. Join a growing organization that embodies our core values of Accountable, Inclusive, Energizing and Courageous. Windsor’s mission is to create communities where people feel truly cared for. E-Verify and equal opportunity employer statements apply as applicable.
#J-18808-Ljbffr