Windsor Communities
Resident Services Manager II
Windsor Communities, San Francisco, California, United States, 94199
Overview
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Resident Services Manager II
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Windsor Communities . Resident Services Manager II | Mission Bay by Windsor and Windsor at Dogpatch - San Francisco, CA Summary: As the Resident Services Manager II, you will oversee the smooth operation of our community, ensure an exceptional experience for our customers, and foster a strong sense of community. Work closely with your direct manager to prioritize move-in satisfaction, renewal acquisition, and serve as the primary liaison to the Support Services Team. Collaborate with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm environment, organizing resident appreciation events, and maintaining an active social media presence, you will contribute to building a vibrant community that meets residents’ needs today, tomorrow, and every day. Windsor Communities was named the 2024 Kingsley Excellence Award recipient for Overall Customer Service. Compensation Hourly: Starting at $40.07 or $83,345 annually. Full range is $40.07 - $50.09 depending on years of experience, tenure, and location. Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly. Total Starting Annual Compensation Potential $100,014 ($83,345 + $16,669 bonus potential) Benefits Comprehensive benefits package, including medical, dental, vision, 401k, and PTO. 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days. Opportunities for growth—we invest in our team’s development. For more information, visit: Benefits!
Responsibilities
Customer Focus: Ensure timely response to resolve or escalate resident issues appropriately; lead resident package management; prepare move-in day documentation and inspections to guarantee a seamless move-in experience; conduct post-move-in communications to ensure customer satisfaction; partner with the Service Manager to monitor the Work Order Program and conduct post-work order follow-ups. Administrative Support: Review maintenance make-ready/move-in/move-out schedules for timely preparation of move-ins; manage the notice to vacate process and related paperwork; collaborate with the Prior Resident Support team and Support Services to oversee Move Out Inspections and promote the TIDY program. Financial Management: Process monthly invoices per Procurement Policy; monitor expenses and adjust spending against monthly operating budgets; detail monthly variances with recommendations to the direct manager. Sales Strategy: Manage Funnel CRM queue and support unguided prospect tours through signage, tour apartment prep, and welcoming prospects. Role Expectations: Weekend work may be required; maintain partnership with the Service Manager to improve Work Order and Make Ready Maintenance processes; demonstrate proficiency in Microsoft 365; working knowledge of property management and prop-tech systems. Qualifications
2-3 years sales experience in retail, hospitality, or multi-family environment; Microsoft Office skills; undergraduate degree preferred. Three years of related experience and/or training, or equivalent combination of education and experience. Experience in a multifamily environment or property management operations; knowledge of Funnel CRM preferred; knowledge of Microsoft Office 365 required; transferable apartment industry sales experience preferred. Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now! Windsor Communities is dedicated to creating exceptional experiences for both residents and associates. Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous.” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now! E-Verify Windsor Property Management Company will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. Windsor Property Management Company is an Equal Opportunity Employer.
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Join to apply for the
Resident Services Manager II
role at
Windsor Communities . Resident Services Manager II | Mission Bay by Windsor and Windsor at Dogpatch - San Francisco, CA Summary: As the Resident Services Manager II, you will oversee the smooth operation of our community, ensure an exceptional experience for our customers, and foster a strong sense of community. Work closely with your direct manager to prioritize move-in satisfaction, renewal acquisition, and serve as the primary liaison to the Support Services Team. Collaborate with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm environment, organizing resident appreciation events, and maintaining an active social media presence, you will contribute to building a vibrant community that meets residents’ needs today, tomorrow, and every day. Windsor Communities was named the 2024 Kingsley Excellence Award recipient for Overall Customer Service. Compensation Hourly: Starting at $40.07 or $83,345 annually. Full range is $40.07 - $50.09 depending on years of experience, tenure, and location. Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly. Total Starting Annual Compensation Potential $100,014 ($83,345 + $16,669 bonus potential) Benefits Comprehensive benefits package, including medical, dental, vision, 401k, and PTO. 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days. Opportunities for growth—we invest in our team’s development. For more information, visit: Benefits!
Responsibilities
Customer Focus: Ensure timely response to resolve or escalate resident issues appropriately; lead resident package management; prepare move-in day documentation and inspections to guarantee a seamless move-in experience; conduct post-move-in communications to ensure customer satisfaction; partner with the Service Manager to monitor the Work Order Program and conduct post-work order follow-ups. Administrative Support: Review maintenance make-ready/move-in/move-out schedules for timely preparation of move-ins; manage the notice to vacate process and related paperwork; collaborate with the Prior Resident Support team and Support Services to oversee Move Out Inspections and promote the TIDY program. Financial Management: Process monthly invoices per Procurement Policy; monitor expenses and adjust spending against monthly operating budgets; detail monthly variances with recommendations to the direct manager. Sales Strategy: Manage Funnel CRM queue and support unguided prospect tours through signage, tour apartment prep, and welcoming prospects. Role Expectations: Weekend work may be required; maintain partnership with the Service Manager to improve Work Order and Make Ready Maintenance processes; demonstrate proficiency in Microsoft 365; working knowledge of property management and prop-tech systems. Qualifications
2-3 years sales experience in retail, hospitality, or multi-family environment; Microsoft Office skills; undergraduate degree preferred. Three years of related experience and/or training, or equivalent combination of education and experience. Experience in a multifamily environment or property management operations; knowledge of Funnel CRM preferred; knowledge of Microsoft Office 365 required; transferable apartment industry sales experience preferred. Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now! Windsor Communities is dedicated to creating exceptional experiences for both residents and associates. Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous.” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now! E-Verify Windsor Property Management Company will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. Windsor Property Management Company is an Equal Opportunity Employer.
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