Windsor Communities
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Resident Services Manager I
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Windsor Communities Summary As the Resident Services Manager I, you will play a pivotal role in overseeing the smooth operation of our community, ensuring an exceptional experience for our customers, and fostering a strong sense of community. You will work closely with your direct manager and prioritize areas such as move-in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. This role also collaborates with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm and inviting environment, organizing resident appreciation events, and maintaining an active and engaging social media presence, you will contribute to building a vibrant community that meets residents’ needs today, tomorrow, and every day. Compensation Hourly: Starting at $33.50 or $69,680 annually. The full range is $33.50 - $41.88 depending on years of experience, tenure, and location. Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly. Total Starting Annual Compensation Potential: $83,616 ($69,680 base + $13,936 bonus). Benefits Comprehensive benefits package, including medical, dental, vision, 401k, and PTO. Paid time off details: 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days. Opportunities for growth—we invest in our team’s development. Responsibilities Customer Focus: Ensure timely response to resolve or escalate resident issues appropriately. Lead resident package management efforts. Prepare move-in day documentation, inspections, and other steps to guarantee a seamless move-in experience. Conduct move-in day welcome appointments and post-move-in communications to ensure customer satisfaction. Partner with the Service Manager to monitor the Work Order Program and follow up to ensure satisfaction. Financial Management: Process monthly invoices per Procurement Policy. Proactively monitor expenses and adjust spending to monthly budgets. Detail monthly variances with recommendations to the direct manager. Sales Strategy: Assist in managing Funnel CRM queue and support unguided prospect tours through signage, tour preparation, and prospect greetings. Administrative Support: Review maintenance make-ready/move-in/move-out schedules, oversee the notice to vacate process, and collaborate with the Prior Resident Support team to support the Move Out Inspection and the TIDY program promotion and administration. Role Expectations: Weekend work may be required; maintain collaboration with the Service Manager; demonstrate proficiency in Microsoft 365 (Word, Excel, Outlook, Teams); working knowledge of property management and prop-tech systems. Qualifications 2-3 years of sales experience in a retail, hospitality, or multi-family environment; Microsoft Office skills; undergraduate degree preferred. Three years of related experience and/or training, or equivalent combination of education and experience. Experience in a multifamily environment and/or property management operations. Knowledge of Funnel CRM and Microsoft Office 365 preferred; transferable apartment industry sales experience considered. Windsor Communities is an Equal Opportunity Employer. E-Verify
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Resident Services Manager I
role at
Windsor Communities Summary As the Resident Services Manager I, you will play a pivotal role in overseeing the smooth operation of our community, ensuring an exceptional experience for our customers, and fostering a strong sense of community. You will work closely with your direct manager and prioritize areas such as move-in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. This role also collaborates with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm and inviting environment, organizing resident appreciation events, and maintaining an active and engaging social media presence, you will contribute to building a vibrant community that meets residents’ needs today, tomorrow, and every day. Compensation Hourly: Starting at $33.50 or $69,680 annually. The full range is $33.50 - $41.88 depending on years of experience, tenure, and location. Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly. Total Starting Annual Compensation Potential: $83,616 ($69,680 base + $13,936 bonus). Benefits Comprehensive benefits package, including medical, dental, vision, 401k, and PTO. Paid time off details: 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days. Opportunities for growth—we invest in our team’s development. Responsibilities Customer Focus: Ensure timely response to resolve or escalate resident issues appropriately. Lead resident package management efforts. Prepare move-in day documentation, inspections, and other steps to guarantee a seamless move-in experience. Conduct move-in day welcome appointments and post-move-in communications to ensure customer satisfaction. Partner with the Service Manager to monitor the Work Order Program and follow up to ensure satisfaction. Financial Management: Process monthly invoices per Procurement Policy. Proactively monitor expenses and adjust spending to monthly budgets. Detail monthly variances with recommendations to the direct manager. Sales Strategy: Assist in managing Funnel CRM queue and support unguided prospect tours through signage, tour preparation, and prospect greetings. Administrative Support: Review maintenance make-ready/move-in/move-out schedules, oversee the notice to vacate process, and collaborate with the Prior Resident Support team to support the Move Out Inspection and the TIDY program promotion and administration. Role Expectations: Weekend work may be required; maintain collaboration with the Service Manager; demonstrate proficiency in Microsoft 365 (Word, Excel, Outlook, Teams); working knowledge of property management and prop-tech systems. Qualifications 2-3 years of sales experience in a retail, hospitality, or multi-family environment; Microsoft Office skills; undergraduate degree preferred. Three years of related experience and/or training, or equivalent combination of education and experience. Experience in a multifamily environment and/or property management operations. Knowledge of Funnel CRM and Microsoft Office 365 preferred; transferable apartment industry sales experience considered. Windsor Communities is an Equal Opportunity Employer. E-Verify
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