Highmark Health
Director Operational Excellence
Highmark Health, Oklahoma City, Oklahoma, United States, 73116
Overview
Company :
Highmark Inc. Job Description :
JOB SUMMARY This job directs and manages Operational Excellence programs, which provides oversight and guidance for the portfolio of programs and projects that are designed to improve operational deficiencies. The incumbent will work collaboratively with various stakeholders and multiple cross-functional teams, locations and departments to improve operational practices. Designs, implements and executes strategies and works with cross-functional clinical, pharmaceutical, operations, IT and performance management improvement teams to ensure overall goals of the organization are met and to optimize outcomes. Will lead a team of agile coaches, process designers, and program managers who will interact with the business to ideate and implement efficiencies. This job requires a strong leader who can both plan and execute components of a strategy. This includes advanced problem solving training, assessing and planning for learning gaps, helping capture the value of these initiatives, and an understanding of the change management needed to realize the value. The incumbent will do this by using key tools found in Six Sigma and Agile like disciplines.
Essential Responsibilities
Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Provide direct coaching to the executive leadership team within the organization on agile and operational effectiveness in partnership with the enterprise effectiveness team through their federated model. Attend leadership meetings throughout the organization to present progress, influence direction, and obtain strategic direction.
Partner with all levels of management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined project/program. Work closely with Enterprise Effectiveness, Project Management and Change Office, HMHS, Advanced Analytics, and business owners to drive operational efficiencies.
Manage the Operational Excellence department. Develop the roadmap and priorities, define the business engagement model, and execute and deliver all identified operational improvement driven initiatives. Work with Enterprise Effectiveness to ensure alignment on accountabilities and a consistent approach.
Lead efforts to perform analysis of enterprise-wide practices to identify opportunities for improvement. Access current processes and implement performance improvement programs. Manage key operational initiatives through a disciplined, customer focused, program management approach; identify and resolve project and program issues. Deliver on the core principles using Six Sigma and Agile delivery principles.
Other duties as assigned or requested.
Education
Required : Bachelor\'s Degree
Substitutions
6 years of experience in an operational excellence role
Preferred
Master\'s Degree in Operational Excellence, Business Administration/Management, or Clinical Programs
Experience
Minimum
10 years in Project Management
5 years in the Healthcare Industry
5 years in a Leadership role
7 years using Lean/Six Sigma or other related disciplines
Preferred : Direct Lean Six Sigma experience in many of the following: Reducing statistical variation, root cause analysis and corrective action, standardization of processes, closed-loop quality management, performance management & continuous improvement, construction of KPI systems, MBO systems, or OKR systems.
Licenses or Certifications
Required : Black Belt
Preferred : Master Black Belt, Agile Scrum Certification
Skills
Leading change
Written and oral presentation
Managing large scale projects
Organization and prioritization
Budget management
Financial acumen
People management
Language
None
Travel Requirement
0% - 25%
Physical, Mental Demands and Working Conditions Position Type: Teaches / trains others regularly
Frequently: Travel regularly from the office to various work sites or from site-to-site
Rarely: Works primarily out-of-the office selling products/services (sales employees)
Never: Lifting: up to 10 pounds
Constantly: Lifting: 10 to 25 pounds
Occasionally: Lifting: 25 to 50 pounds
Rarely: …
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to confidential information that must be protected at all times; all employees must comply with HIPAA and data security guidelines.
It is every employee’s responsibility to comply with the company’s Code of Business Conduct.
Pay Range Minimum:
$126,400.00
Pay Range Maximum:
$236,000.00
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on protected veteran status or disability and prohibit discrimination based on any category protected by applicable law.
We endeavor to make this site accessible to any and all users. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J269211
#J-18808-Ljbffr
Company :
Highmark Inc. Job Description :
JOB SUMMARY This job directs and manages Operational Excellence programs, which provides oversight and guidance for the portfolio of programs and projects that are designed to improve operational deficiencies. The incumbent will work collaboratively with various stakeholders and multiple cross-functional teams, locations and departments to improve operational practices. Designs, implements and executes strategies and works with cross-functional clinical, pharmaceutical, operations, IT and performance management improvement teams to ensure overall goals of the organization are met and to optimize outcomes. Will lead a team of agile coaches, process designers, and program managers who will interact with the business to ideate and implement efficiencies. This job requires a strong leader who can both plan and execute components of a strategy. This includes advanced problem solving training, assessing and planning for learning gaps, helping capture the value of these initiatives, and an understanding of the change management needed to realize the value. The incumbent will do this by using key tools found in Six Sigma and Agile like disciplines.
Essential Responsibilities
Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Provide direct coaching to the executive leadership team within the organization on agile and operational effectiveness in partnership with the enterprise effectiveness team through their federated model. Attend leadership meetings throughout the organization to present progress, influence direction, and obtain strategic direction.
Partner with all levels of management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined project/program. Work closely with Enterprise Effectiveness, Project Management and Change Office, HMHS, Advanced Analytics, and business owners to drive operational efficiencies.
Manage the Operational Excellence department. Develop the roadmap and priorities, define the business engagement model, and execute and deliver all identified operational improvement driven initiatives. Work with Enterprise Effectiveness to ensure alignment on accountabilities and a consistent approach.
Lead efforts to perform analysis of enterprise-wide practices to identify opportunities for improvement. Access current processes and implement performance improvement programs. Manage key operational initiatives through a disciplined, customer focused, program management approach; identify and resolve project and program issues. Deliver on the core principles using Six Sigma and Agile delivery principles.
Other duties as assigned or requested.
Education
Required : Bachelor\'s Degree
Substitutions
6 years of experience in an operational excellence role
Preferred
Master\'s Degree in Operational Excellence, Business Administration/Management, or Clinical Programs
Experience
Minimum
10 years in Project Management
5 years in the Healthcare Industry
5 years in a Leadership role
7 years using Lean/Six Sigma or other related disciplines
Preferred : Direct Lean Six Sigma experience in many of the following: Reducing statistical variation, root cause analysis and corrective action, standardization of processes, closed-loop quality management, performance management & continuous improvement, construction of KPI systems, MBO systems, or OKR systems.
Licenses or Certifications
Required : Black Belt
Preferred : Master Black Belt, Agile Scrum Certification
Skills
Leading change
Written and oral presentation
Managing large scale projects
Organization and prioritization
Budget management
Financial acumen
People management
Language
None
Travel Requirement
0% - 25%
Physical, Mental Demands and Working Conditions Position Type: Teaches / trains others regularly
Frequently: Travel regularly from the office to various work sites or from site-to-site
Rarely: Works primarily out-of-the office selling products/services (sales employees)
Never: Lifting: up to 10 pounds
Constantly: Lifting: 10 to 25 pounds
Occasionally: Lifting: 25 to 50 pounds
Rarely: …
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to confidential information that must be protected at all times; all employees must comply with HIPAA and data security guidelines.
It is every employee’s responsibility to comply with the company’s Code of Business Conduct.
Pay Range Minimum:
$126,400.00
Pay Range Maximum:
$236,000.00
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on protected veteran status or disability and prohibit discrimination based on any category protected by applicable law.
We endeavor to make this site accessible to any and all users. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J269211
#J-18808-Ljbffr