Costco IT is hiring: Manager - Product Management - Costco Travel in Seattle

Overview

Manager - Product Management - Costco Travel. Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. This role is part of the IT Management Team and leads a team of Technology Product Management Leaders who define business problems that require technology solutions and guide development teams through delivery. The selected candidate will support the team in helping realize business benefits and defining requirements that translate into valuable business solutions and technology systems.

The Manager will support the team as they work closely with business users and others across multiple programs in all stages of the technology delivery lifecycle including discovery, design, construction, transition, and implementation. This individual should demonstrate the highest levels of customer service, communication, productivity, and professionalism and possess strong analytical skills and Costco business (or other retail) expertise.

As the primary conduit between employees and upper leadership, this role communicates and models the values and guiding principles of Costco’s culture, fostering engagement, trust, and open communication.

If you want to be part of one of the world’s BEST companies to work for, simply apply and let your career be reimagined.

Role

• INTEGRITY: Lead by example and resolve employee concerns with ethics and accountability.
• MEMBER SERVICE: Ensure an exceptional member experience through staff.
• ADMINISTRATION: Ensure department coverage, manage schedules, understand the department budget, and research budget variances.
• MANAGING PERFORMANCE: Coach employees, support career development, and identify learning opportunities.
• COMMUNICATION: Share information via meetings and one-on-one conversations; handle difficult conversations with empathy; engage with senior management with business knowledge.
• SELF-MANAGEMENT: Demonstrate sound judgment and maintain composure in challenging situations.
• INCLUSION: Encourage diverse ideas and candidate outreach.
• COMPLIANCE AND SAFETY: Protect confidential information and adhere to security policies.
• TRAINING AND COACHING: Provide ongoing training, coaching, and feedback to staff; observe performance and set productivity standards.
• PERFORMANCE REVIEWS: Conduct yearly performance reviews and provide ongoing coaching and training.
• EMPLOYEE RELATIONS: Address concerns with problem-solving, tact, and discretion in line with Costco policies.
• TEAM DEVELOPMENT: Foster a team atmosphere through communication and mentoring; recognize performance.
• RECRUITING: Review applicants, interview, and make hiring recommendations.
• LEADERSHIP: Build and inspire a team of technology product management professionals through strategic hiring and candid performance management.
• COLLABORATION: Use internal tools to create a collaborative environment that values autonomy, transparency, mastery, innovation, and learning.
• DELIVERY STRATEGY: Continue improving how the team identifies, defines, and delivers technology solutions aligned to program, Costco Travel, and Costco Wholesale goals.
• STAKEHOLDER RELATIONSHIPS: Develop trusted relationships with business and technical leaders to drive efficiencies.
• BUDGETING: Manage software, hardware, and training budgets for the team.
• TECHNOLOGY STRATEGY: Participate in developing long-term technology strategies and negotiate vendor contracts as needed.
• OBSTACLE REMOVAL: Proactively remove obstacles to meet program objectives and lead initiatives through agile leadership.
• IMPROVEMENT: Identify process improvements for labor and cost savings.

This is a full-time management/leadership position (45+ hours per week).

Required

• 3+ years supervisory experience in information technology and ability to direct technical work teams.
• 5+ years’ experience in information technology, including leading teams in systems analysis or software engineering.
• 3+ years leadership experience in agile software development.
• 5+ years’ experience planning, organizing, and directing software development projects.
• Proficiency in mentoring teams in methodologies, standards, procedures, and organizational practices that support technology solutions.
• Ability to mentor experts in requirements elicitation, authoring, and software delivery in an agile environment.
• Ability to align with diverse stakeholders across departments.
• Strong organizational skills and ability to handle multiple tasks and respond quickly to critical issues.
• Excellent analytical, troubleshooting, and communication skills.
• Ability to convey complex information clearly and persuasively.
• Develops loyalty and commitment by setting clear expectations and leading by example.
• Understanding of technologies and products to bring travel solutions to market at scale.
• Excellent collaboration and cross-functional relationship-building skills.
• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended

• Bachelor’s degree in computer science or engineering, or equivalent training and experience.
• Strong analytical and problem-solving skills with hands-on, detail-oriented approach.
• Ability to establish credibility with technical and non-technical team members.
• Experience collaborating across infrastructure, software engineering, and design.
• Experience implementing large-scale (enterprise-level) initiatives.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams).

Documents

• Cover Letter
• Resume

California applicants, please review Costco Applicant Privacy Notice. Pay Range: $137,000 - $200,000; potential bonus and RSU eligibility. Benefits include PTO, medical/dental/vision/hearing, health care reimbursement, dependent care, disability, life insurance, 401(k), and stock purchase plan.

Costco is an equal opportunity employer. If you need accommodation during the application process, contact IT-Recruiting@costco.com. If hired, you will verify work authorization in the United States. We do not sponsor work visas for this position.