Restaurant Manager Job at The Charter Oak in St. Helena

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This range is provided by The Charter Oak. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $100,000.00/yr

Requirements

• Minimum 2 years relevant experience in a similar role in hospitality
• Accelerated managerial skills
• Wine & spirits knowledge
• Pleasant, outgoing personality, with good written and verbal communication, and interpersonal skills
• Proactive and takes initiative
• Well organized
• Able to work fast and calm under pressure
• Mature, with an attention to detail and organization
• Stand, sit, or walk for an extended period of time
• Move, lift and carry objects weighing up to 50 pounds with or without assistance
• Ability to multi-task and work independently as well as in and managing a team
• In-depth working knowledge of food and beverage preparation and presentation
• Proficient in computer use, Resy, Point of Sale, Excel and Word

Primary Responsibilities

• Train, coach, and manage service staff
• Conduct staff education
• Develop and implement updated SOPs for FOH team
• Coordinate daily restaurant service operations and activities
• Assist in coordination and execute on and offsite events
• Create efficient and effective FOH schedules
• Assist General Manager in monitoring sales, budgets, food and beverage costs, staffing expenses, and financial controls
• Leading pre-shift lineups that incorporate education, VIPs, SOPs and BOH input
• Build and maintain guest relationships
• Interact with guests and ensure all inquiries, complaints, and recoveries are handled promptly
• Monitor adherence and ensure compliance to health, safety, hygiene standards, and records
• Ensure food and alcohol regulations are adhered to
• Assist General Manager in facilities management i.e. R&M, Cap-Ex requests

Additional Responsibilities

• Liaise between General Manager and restaurant service staff
• Oversee preparation of guest billing and collection of money
• Attend management meetings and financial reviews of G/L and P&L
• Daily opening and closing procedures, cash drawer and safe reconciliation, server check out review
• Keep current with trends in the restaurant industry and community

Expectations

Interact with all guests according to company standards, anticipate and address guest service needs, and assist individuals in need. Thank guests and treat with genuine care and appreciation. Speak with others using clear, professional language, and appropriate etiquette. Develop and maintain positive working relationships with others while supporting the team to reach common goals. Ensure adherence to quality expectations and standards. Follow all company safety and security policies and procedures, as well as, report accidents, injuries, and unsafe work conditions to ownership. Complete all applicable safety training and certifications. Ensure uniform and personal appearance is clean and professional. Maintain confidentiality of proprietary information and protect company assets. Perform other reasonable job duties as requested by Supervisors or Ownership. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Compensation Details

Compensation: Salary ($85,000.00 - $100,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts, Wellness Program

Required Skills

• Training and Coaching
• Staff Management
• Education Coordination
• Budget monitoring
• Sales monitoring
• Customer Relationship Management
• Complaint Resolution
• Health and Safety Compliance
• Alcohol Regulation Compliance
• Financial Control Monitoring
• Liaison Between Management and Staff
• Billing Preparation
• Cash Handling
• Trend Awareness
• Guest Interaction
• Professional Communication
• Team Support
• Quality Adherence
• Safety Procedures
• Proactivity
• Initiative Taking
• Organization
• Ability to Work Under Pressure
• Attention to Detail
• Team Management
• Food and Beverage Knowledge
• Computer Skills
• Physical Ability to Lift and Carry Objects
• Multitasking
• Flexibility in work schedule

Note: This description reflects the information originally provided and has been reformatted for clarity and compliance with formatting guidelines. No additional facts have been added.